| Author | Message | ||
     Ccryder |
Hootowl: The picture you have shown may be a recall shock from the recall of the exposed spring WP shocks. Even if it is, they were also the model of Showa shocks that leaked and were subject to the SRP and subsequent replacement by the shock with the reinforced eye as shown here:  . This latest Showa is a very good riding shock that can be adjusted to fit most riders and passengers. If you are looking for an alternative I would suggest the Works Performance. For $650 you can have all the adjustments you need and they will tailor the spring rate and oil weight to your body weight and riding requirements. Later Neil S. p.s. Don thanks for the pict. | ||
| Nevco1 |
Hoot... I just took mine to the dealer and showed them the recall/service bulletins in October. As mine was a Y2K X1 and the Shock Jock was already installed, the Buell computer said the recall work was completed and the new shock was not covered. Even though the dealer said HD may goodwill it, there was no finite definition of what that meant. Therefore, after searching the aftermarket, I felt it was cost effective for me to order the replacement from the dealer and have them install it. Was a pleasant surprise when the dealer announced that HD would goodwill the shock and the only cost to me was $100 plus tax and labor. I truly wish that this goodwill thing could have been addressed up front. The first I learned about it was when I picked up the bike. Until then, all I heard was we will try and get HD to goodwill it. I guess that is just one of the games people play, eh? Kindly note that I used the terms Buell and HD in the just the way it was presented to me. In essence, it was Harley, not Buell, that goodwilled the shock. Anybody want to comment on this??? | ||
| Court |
In essence, it was Harley, not Buell, that goodwilled the shock. Anybody want to comment on this??? Buell DESIGNS and BUILDS motorcycles. EVERY ONE is sold to Buell Distribution Corp, a Harley-Davidson Company. Harley-Davidson is responsbile (and, more importantly, Buell has NOTHING to do with) Parts and Accessories, Warranty, Recalls, Goodwill Policy, etc. Folks would do well to figure out the system so they don't do something stupid like go on a tour of the factory and ask a Buell shipping employee about the status of a Harley-Davidson orders. The "overlap" is that parts from CURRENT production are shipped from Buell PRODUCTION warehouse. So, say if a person ordered a fairing bracket a year ago, the order would be sent by a Harley dealer via SPOC to Harley P&A who, upon seeing if was a current production item, would contact one of the couple folks at Buell to have the item shipped. Bitching, whining and moaning about "Buell" in this case is akin to having a letter delivered late and going to the corner to scream at the mailbox. That help any? | ||
| Roadrunr |
Court: So what your saying is I should be screaming at Harley Davidson because my dealer said they ordered my recalled shock 3 months ago and haven't got it yet? | ||
| Court |
Screaming won't help much. But, if you have a 3 month old order, something is not right. First call your dealer, ask him to contact his S.P.O.C. rep, get the "pick" number and the status. MOST times I hear this, the order never got placed. That doesn't, necessarily convey malfeasance, sometimes the dealer thought it was placed. My advise, for what it's worth, is to set out with an attitude of SOLVING the problem, not "Screaming" at anybody. Screaming at Harley-Davidson will yield about the same results as screaming at children to do better in school. Buell has done an excellent job of making major improvements in customer service and integrating functions with Harley-Davidson systems. There were certainly a host of coughs and hiccups along the way, but things are improving by the day. Think of it this way....if you were Buell and a wholly owned subsidiary of the most awesome motorcycle distributor network in the world, how intent would you be to reinvent the wheel? Sure, there's some "we control it" ego stuff involved. but Erik Buell's mantra is a "delighted customer". He's well on the way and P&A delivery is much improved and getting better. Court | ||
| Court |
Helpful notes about P&A: There are NO outstanding shock orders. I'd contact dealer to insure order WAS PLACED. Remember, politely and nicely. There have been NO orders for either a white or gray fairing bracket in the last 12 month period. All Buell painted parts, for the last 8 months, have shipped within 24 hours of RECEIPT of order. I, based on what I have seen over the years, am thrilled with the improvements. MY ADVISE: When you order something, follow up with the dealer to insure the order "took" in the system. Court | ||
| Hootowl |
All, If the 1999-2000 shocks are identical, why were the 2000's recalled, and the 1999's not? I am experiencing the same failure mode on my 99 that the 00's had. | ||
| Hootowl |
Oh, and thanks for the replies. | ||
| Nevco1 |
Court... Thanks for the explanation. Now the cross reference (BMC to HD) by the dealer makes sense. I assumed it was just a habit. Incidentally, it only took 4 working days for the shock and mount kit to arrive at the dealer and the dealer installed it the first thing on day five. There was no reason to get upset with anyone in this instance. Smiles do go a lot further in the long run. The only gray area (from a consumers perspective) is the handling of the goodwill. I would think that upon dealer inspection and report that the goodwill would be communicated to the consumer up front as a positive rather than leave the consumer in the dark until a few minutes before receiving the invoice. In my instance, I had researched the aftermarket for a replacement shock before visiting my dealer. When advised of my cost for the replacement shock without goodwill, I decided to order the part anyway as it was the best deal. Additionally, I had the muffler mount replaced at the same time and willingly absorbed the full cost of part and labor. I simply figured that it was money well spent. Much better than risk losing a brand new V&H can in the outback. Will do the same with the primary chain tensioner and oil pump early next season. In essence, I simply want to make my bike as bullet proof as possible. Especially considering a dollar spent on prevention will save me at least ten in the long run. Ergo, I place an extremely high value on BWB for alerting me of ways to obtain my goal of long range satisfaction. | ||
| Court |
>>>>>I place an extremely high value on BWB for alerting me of ways to obtain my goal of long range satisfaction. And you can do no better than to heed the speech I gave a couple weeks about about "nice and polite". Buell is doing an extraordinarily improved job of CUSTOMER SERVICE and PARTS & ACCESSORIES. CUSTOMER SERVICE, now under Harley-Davidson's well funded, experienced and equipped umbrella, has been staffed with BUELL OWNERS who are INFINATELY better equipped to answer your Buell questions than the Sportster folks were a couple years ago. PARTS and ACCESSORIES, has been a larger challenge. CURRENT bikes parts are DISPATCHED by Harley-Davidson folks FROM the Buell factory. It makes sense, trust me, to have an XB turn signal live where XB's are in production. Quantity purchasing, shipping to one venue, etc..... NON-PRODUCTION TUBE FRAMES: (Gads, it hurts to day that ) come from the massive HD parts distribution facility. BODYWORK: There is no longer ANY bodywork produced at Buell. . . HALLELUEH and the "Miracle Mile" lives. Buell outsources ALL (it used to be part of) the bodywork. Before you bitch, please note that the same folks do Honda bodywork. Buell, as in Erik, was not pleased with delays in producing bodywork to order AND trying to meet production demands at the same time. So...along came the miracle mile which is one of every Buell bodypart in every color. One gets ordered, it can ship quick and results in a "pull reorder" system. Work perfect? Maybe not PERFECT yet, but a damn sight better...JUST LIKE WE HAVE BEEN DEMANDING. What's this mean to YOU as a customer? Basiclly, that YOU the customer are connected to Buell in a way that no other motorcycle company in the world can boast. That DOES NOT mean other people don't have good parts delivery. In fact, www.buykawasaki.com is too cool. It does mean, that we have been heard. It also means that we have a responsiblity as customers to work through the system, which means THROUGH THE DEALER NETWORK. I'm thrilled about the progress Buell has made in the areas of Customer Service and Parts & Accesories. Court | ||
| Nevco1 |
With all the various brands I have owned, the Kawasaki was the least impressive concerning parts delivery. I had a KLR650 that I used and abused as my desert sled and frequently grenaded stuff. My fault, not theirs. The underwhelming experiences came from the parts sources and lead time. Not all parts are in all parts distribution centers (PDC's). In fact, not all parts for a particular section of an engine are in any one PDC. Therefore, almost every time I had to order something, the parts would dribble in over a week or two from multiple PDC's. Damn, I miss that bike! LOL | ||
| Roadrunr |
Court: Screaming was just a figure of speech, but thanks for the advice. | ||
| Josh |
Anyone have more info on recall "823 Pro-Series handlebar set"? I thought they release a good set? The .pdf above implies all pro-series bars were recalled? How can I make sure mine are good? | ||
| Lornce |
Buellers What Know, Have just imported a '96 S1 to Canada from America. It's snap red T-Stormed and cherry, I love it.... But I've gott'a get it up to speed on recalls before I can have it reg'd in Canada. Received the requested letter from Buell/HD in Milwaukee (good of them to be so helpful especially with a second owner: very impressive customer concern/support) detailing the need for a different turn signal flasher unit. I'm guessing it's the type that's sensitive to resistance and changes cadence when one of the elements blow. Anyhow, does anybody have a generic number for a suitable flasher unit that's available anywhere and save me a trip to an HD shop (the nearest one's 40 miles away through the worst traffic in all of Canada which is as bad or worse than anything LA has to offer) with the bike on a trailer, which'll involve a friend with a hitch...etc...etc... Need to have it in place before taking it to be verified fit to proceed to a safety check which will verify it fit for registration... Whew! It's a labour of love.... but still. thanks, Lornce | ||
| Court |
>>>>detailing the need for a different turn signal flasher unit. Ahhhh...the recall that wasn't that's to some cooperation from you Trasport folks....it just needs to have the flasher changed so that the turn signal indicator glows to indicate when a bulb is burned out....it's a $2.00 swap. You're gonna love the bike...check out the recall matrix on Badweb sponsor site...www.sporttwin.com at the top of this page. Court | ||
| Lornce |
Thanks Court, Yea, figured it to be a simple affair... just need to know a generic part # to source from local auto parts store... Am NOT driving 80 miles round trip on the Queen Elizabeth Way to have an 'official HD' flasher relay installed by an 'official HD' service tech... grumble mutter mutter... And yes, the bike WILL be enjoyed. Replaces a '97 S1 stolen five days after purchase in June... 1,400km local riding in five rain soaked days was all the confirm needed. 6 track days already schedded for '03... Lornce | ||
| Blaster420 |
Ok, I now have the chance to ask a stupid question. I have checked into the recall info on my '95 S2 and have found that it is lacking in the recall area. So my question is..... in these open recalls what exactly will be replaced and/or modified. The recall #'s are 815, 817, 814, 816, and 802. I know what it says above but I haven't really seen anything on what they really do, ie the swing arm on the S2 #817 TIA Ben | ||
| Country |
That recall matrix is nice but it is now 2003 almost 2004 can we get an upgraded matrix somehow? I would just be nice since I come here for the recalls, but I just don't know where else to go. | ||
| Josh_ |
There has only been a couple in the last few years, compared to the array in the late 90s. Call Buell and give them your VIN if you want to know if you're up-to-date | ||
| Franklin127 |
FYI For all you Buellers out there--rumor is that they are issuing a recall on fuel injected bikes made before 2000 to address throttle sticking. Stay tuned. -Franklin | ||
| Blake |
Fuel injected bikes made before 2000... 1999 S3's and X1's Rumor? Seems kinda late for a recall on a five year old product. | ||
| Bandm |
Safety Recall 0827 Buell Motorcycle Company has decided that a defect related to motor vehicle safety exists in the throttle control system of all 1999 (MY) X1 Lightening, 1999 (MY) S3 Thunderbolt and a limited number of 2000 (MY) X1 Lightening, 2000 (MY) S3 and 2000 (MY) S3T Thunderbolt motorcycles produced on or before June 15, 1999. This defect involves the idle control cable, which can become dislodged from the fuel injection system cable guide due to improper adjustment of the throttle control system. Should this occur, the throttle may not snap back to the idle position when the operator's hand is removed from the twist grip, and will require light hand pressure to do so. Failure or inability to return the throttle to the idle position, should this condition occur, could result in a crash. The letter says a clamp will be installed. Mark edited by BandM on December 05, 2003 | ||
| Cerbero |
i'm relatively new to the world of buell (and this website... which, by the way, is a godsend!) so i'll apologize in advance if this is a n00b question... i have a 1997 M2, which i bought used two years ago and had to put into storage for 1.5 years (i just got it back a month ago)... anyway, i noticed yesterday that the rear shock is oozing. it's an early showa, which is apparently notorious for this sort of behaviour... my question is twofold: the matrix at the top of this page does not have an "X" where showa shock and 97 M2 intersect... does this mean i'm stuck paying to replace my drooling canister? and if it is recallable (which i hope it is), can i have it replaced even though the bike is 7 years old and has 14K miles on it? if the answers are respectively "no" and "yes", do i simply take it into the dealer and say "gimme a new one" or do i have to jump naked through flaming hoops first? also, since i am not the original owner, is there anything extra (like sing the star spangled banner while jumping through those hoops) that i might need to do? thanks! ...c | ||
| Steveford |
Your local dealer can run your VIN to see which recalls are open for your particular bike. | ||
| Blake |
Is the shock an exposed spring model or does it have a canister covering the spring? If yes, your bike needs the recall work. If not... Does the shock have a separate nitrogen cylinder? If no, your bike needs the recall work. Any competent dealer can arrange to have the work done for you. It might not hurt to give Buell Customer Care a call to be sure. Their number is (414) 343-8400. | ||
| Cerbero |
steveford: thanks for the info. i'll call them tomorrow! blake: it's the canister style with a separate nitro cylinder... did the 97 M2 originally come with the exposed shock? maybe the recall was already performed... hmmm, i may be in the market for a new shock? are there any better 3rd party options? i'd hate to go through this again in another 14K. | ||
| Reepicheep |
Make sure it is not a rocker box leak working it's way down as well. I had both (leaking shock and leaking rocker boxes) and they can look the same until you really start crawling around and digging in there. | ||
| Cerbero |
definitely not a rocker box... i had given it a long bath earlier in the day, so the bike was spotless... except for the oily drool hanging off the bottom of the shock canister. | ||
| Nevco1 |
Cerbero...Schmooze your way into you favorite dealers service department and have them inspect the unit and question them about the recall and the $100 Goodwill replacement. Translation: if they can get HD/BMC to go along with it, the shock will cost you $100 plus labor. Trust me, there is not a comparable shock on the market anywhere near Buell's list price, much less the $100 goodwill cost. All in all, if it works, it will get you back on the road and give you plenty of time to search out alternative shocks and the best deals you can without putting the pressure on you. Just an idea that may work in your behalf. | ||
| Cerbero |
i want to thank those of you that replied to my post... on steveford's suggstion, i called the dealership--specifically, chris at dudley perkins--and provided him with my vin number. he told me that all recalls have been performed on my bike, but that he would check with hd to see if i could get a goodwill replacement. i'm hoping to hear from him tomorrow... if hd won't goodwill it, i was considering a 3rd party replacement, but with nevco's suggestion, i may rethink my choice. thanks for all the advice! |
