| Author | Message | ||
     Vtbueller |
I have a 2005 XB12R. Love it. It's great on the street and on the track. Spanked a bunch of faster bikes at my last track day. After years of owning jap bikes I'm truly happy with this machine. Now let's talk about buying parts. I ordered frame pucks from the local HD dealer. 7-10day special order. That's a joke. I buy stuff from China and it's here in 3 days. What's the point of owning an American bike is the support stinks? 3 weeks later I still had not received a call about the pucks. I stop by the dealership and they tell me the pucks had been sitting on the self, they just forgot to call me. WTF? So now I need a kickstand bolt. I call a Buell dealer to avoid the 7-10 days bs... Same thing. This was on August 11th. I call yesterday wondering why I haven't received the parts yet. (paid for ups ground). The bolt is on back-order. Never even got a phone call. The dude looks into it and it turns out the $7 bolt has been replaced with a $70 kit that is also on back order. So I would have spend $70 on a kit because Buell f'up the design of the original? Nice way to treat your customers! I found an XT stand on ebay for $32 shipped. I'll use mine and that to make a good one. Then the XB12R is going up for sale. I don't care how good the bike is, if I can't get parts when I need them it is useless to me. | ||
| Ochoa0042 |
HTFU, it takes a week for me.. i would be riding my bike a long time ago if they had the parts right when i needed them.. i've had the dealer forget to call me, deal with it, people make mistakes.. you could of avoided the whole dealer thing with the kickstand bolt by going to home depot or something.. sorry if i sound harsh | ||
| Roysbuell |
Ummm...If it is just a bolt why didn't you go to a hardware store ask for a grade 8 bolt? You do know Buell doesn't make bolts, they buy them, mark them up 500% and sell them to you. Parts yes buy from buell but hardware? Come on. | ||
| Gentleman_jon |
You just need to calm down and find a better dealer. I would like to reiterate that ALL, YES, ALL, Buell parts are available on a next day basis if you know how to do it. Every single Buell part in the United States is listed on Harley's company computer network. If you have the right dealer, and you obviously do not, the dealer can consult the Harley net, and find a dealer who has the part in stock. Almost every part is available somewhere all the time. The problem is most Harleys use the same parts, the riders don't use them much or get parts from J&P, so Harley dealers just order parts every week or two: there just isn't any reason to do otherwise. That is the Harley way. Not going to change just because you feel some weird entitlement to ride your Buell around all the time.  Action indicated: Find a better parts supplier. Al at American Sport Bike, a sponsor, has many of the more common, and not so common Buell Parts. Trip at Precision HD, another sponsor, knows about getting parts in a timely manner. OK? | ||
| Gunut75 |
WOW Thats one pissed dude! Frame pucks: call Al at American Sport Bike. Maybe even the kick stand bolt too, as I think it has a stud on it that catches the bracket attached to the spring. If your REALLY desperate to get back on the road, post a wanted ad in the classifieds here. I'm sure there are plenty of good people here that would happy to help you out. | ||
| Rhun |
seems like the dealers should have to carry at least the top 20 parts. Good luck with that. If like my 04 the kickstand bolt is a specialty bolt. Drill the threaded part out and put in a grade 8 bolt and nut. That has worked on mine for quite a while. If you can get stuff from China in three days; many Buell parts are made there so ......  | ||
| Kaveman |
Never understood the length of time to get parts either? I order stuff for my BmW and I'm told it's coming from Germany, but get it in 5 days. Go to the local Buell/HD place and they say a week for a non stocked part in the US. Doesn't compute... Not a reason to get rid of my XB though... That's stayin' with me even if we need to make the darn parts! American Sport Bike has always worked too! Kaveman | ||
| Vtbueller |
I'll definitely work with the sponsors on this site next time I need anything. I should have done that. I understand the issue. The guys who wants a Harley only wants a Harley. Their service can stink and he still wants a Harley, nothing else is as cool. While I understand it, it's definitely a pain in the bottom! Note: The kickstand bolt isn't something a hardware store would carry. | ||
| Nobuell |
I have never waited more than 2 or 3 days for non-stock parts. My dealer always calls upon arrival. Some times I am surprised thing arrive so quickly. My right RSS arrived in two days. I ordered it late Thursday evening and it arrived the following Monday. I believe a lot has to do with the dealer. As mentioned in earlier posts, try a better dealer. | ||
| Ducxl |
HE-HE! I have an '05 as well.I've had parts show up UPS from MY dealer that i didn't even ORDER! THey're SO good! Sponsors HERE too. Precision HD/Buell they are.True story | ||
| No_rice |
i hate to say it, but average wait time on an ordered part from harley/buell takes me 4-5 business days(yes even harley parts) if i order a part early on monday it MIGHT be here thursday but more likely friday. unless i over night it or down bike it, which usually costs more then most the parts. we may be able to get a oem part from another dealer alot faster, but then we also have to pay that dealer more for the part + shipping. therefore your cost may end up going up. what is pathetic is that some of our aftermarket parts places are very near the location harley is shipping our things from and i can have those next day if ordered early enough. i have to wait almost a week for my own damn parts and i work here so dont just assume your getting hosed over all the time... | ||
| Roysbuell |
If it has threads I'm willing to bet my local Nut & Bolt depot would carry something that could be made to work. I work with industrial equipment and have seen them find some pretty odd bolts there. | ||
| Vtpeg |
VTbueller, I feel your pain. Green Mtn HD is no help at all. I actually had some good luck with Manchester HD. I met the owner of the Montreal HD/Buell/BMW dealer and he was a great guy, but I'm not sure about getting stuff from Canada. My only complaint with American Sport Bike is that they are not on the East Coast. Al should think about franchising. That said I had my pucks from him in under a week. | ||
| Rocketsprink |
Dude. Try living 45 minutes away from the factory and still having to wait for parts. | ||
| Froggy |
The two local dealers and one a few states away I deal with all do. (Danbury, Liberty, Precision) Honestly I am not even surprised when they have odd things in stock, like say an Artic White airbox cover, or a pair of Hero Blue rims hanging right on the wall filled with Buell goodies. When I get stuff ordered, its always in stock in a tinily fashion, short of a backorder. | ||
| Odie |
Although a lot closer to me than you, Stone Mountain HD/B (ATL)is great about stocking/getting parts pretty quick. At least they're on the east coast. | ||
| Boltrider |
Just be happy you are finally on a Buell. And once you have the parts in hand, these machines are cake to work on. (Message edited by boltrider on September 03, 2009) | ||
| Iamarchangel |
Some dealers will wait until they have a big enough order to get a discount. Find a dealer that does daily ordering and stick with them. And Harley's part system works in Canada too. My local Buell dealer can tell me where in North America the part is, how many and how long I will have to wait. No complaints here. | ||
| Jake318 |
VTBUELLER for odd hardware bolts .. if you have a SEARS hardware in the area they carry all the odd nuts bolts clips ect . standard and metric. jake | ||
| Ourdee |
I have the suggestion to make you mad; Buy the top 20 parts now, and put them on the wall in your garage. Now you wont have to even wait till you get back from the dealer. Making provisions is not as much of an adventure though. I know you may never use them.....and the dealer may never sell them. | ||
| Swordsman |
Yup, someone may have said it already, but rule of thumb: hit the sponsors before the stealerships. They're WAY more helpful, and actually tend to have things IN STOCK. ~SM | ||
| Poppinsexz |
I have just gotten used to the fact that my dealer won't call. It seams they recieve on Fridays, so I make it a point to call Friday afternoon. I order as little as possible from them, and then I order extras of the small stuff and plan on a wait. I try to do business with the site sponsers first, they generally do better as they have competition. | ||
| Court |
>>>ALL, YES, ALL, Buell parts are available on a next day basis if you know how to do it. Easily. >>>many Buell parts are made there so ...... True . . .along with Levi jeans and Ford truck parts . . . ever noticed that no one complained about foreign made Harley-Davidson parts 20 years ago? | ||
| Fast1075 |
A dealer is most likely NOT going to send up a separate order for a single part...they will order every couple of days, or when there are enough parts requests to warrant an order...this saves on shipping and labor costs. What Court brought up about "next day" orders is exactly that...if the dealer will do it (not all will), and you are willing to bear the costs for special order overnight shipping (which in this day can be frightfully expensive). We sell a ton of parts (air conditioning) and we offer the customer shipping options. It is customer's choice as to how quick they get the parts...our standard delivery is 4-7 days depending on where the part is coming from...recently a customer needed a part ordered from Oregon to here in Florida (sole source) that was too long to ship any way besides truck...the overnight freight for that 150.00 item was 498.00 our cost!! Bottom line..if you want it bad, it can be had....for a price. | ||
| No_rice |
Bottom line..if you want it bad, it can be had....for a price. exactly. i can down bike or next day plenty of things, but i cant eat the cost of that AND give you the break you expect on the part. it just doesnt work. i also cant have everything on hand. especially with all the cutbacks to keep over head down going on, its hard to convince a business to carry a big amount of parts that seem to sit on the shelf in the back for years(or atleast months) before someone manages to come along and need it. i'd love to have a big inventory of buell parts. can it happen? sure if people quit bitching and decide to start supporting a local dealer more consistently. i go out of my way for alot of people simply because thats me. but i go out of my way like that to be there when someone needs knowledgable help and then you still run into someone that will get all there info from you and order it online to save a couple bucks.(many times litterally a couple bucks). i pay a little more at a few places around town here, or drive past other stores simply to go to the place that is willing to put forth the effort to help me EVEN when its some oddball piece, or some little bit of knowledge that they may be able to help me out with even when they know im not purchasing that day. they may not have every piece, but they are the first places i go to check. if i dont help support them, those places will be gone and those people will be also. then i'll be stuck with the places that dont care, but i will save 2 dollars... | ||
| Vtbueller |
For those who have dealt with the kickstand recall issue. I got the XT stand. With a little time on the drill press I'll use that pin and I'll be all set. It's only a ~30$ savings, but since it's on backorder I think this was the right thing to do. |
