| Author | Message | ||
     Reuel |
They gave you a new wheel and put the recalled pulley back on. How many miles does it have? I'm not very surprised, since in 2003, local Buell dealers still stocked the belt that goes on the recalled pulley, but not the new one. | ||
| Gearheaderiko |
I wouldnt let them start replacing parts until it was agreed on who would be paying for the part replacement. The parts are cheap, some not really needed to ride, easy to replace and they'll ream you on labor and cost. Was the tire that bad? This really should have been caught by at least one of the at least 2 dealers who have serviced the bike. Again, there is a very obvious difference between the 2 sprockets/covers of the old (bad) and new sprockets. Seat removal not necessary! | ||
| Ezblast |
I've never even seen a bad sprocket - but you can tell just by a peak under the seat. EZ | ||
| Evilbetty |
6300 miles on the bike. Yeah they called me with an estimate but I told them to call BCS and get it worked out before proceeding. You can see the gash in the tire in one of the pictures above. The dust is wiped away by the gash. It was bad enough that it was completely flat in 10 minutes. | ||
| Gearheaderiko |
EvilBetty:  Thats catastrophic failure! EZ: If I have time I'll post pictures (but time is in short supply lately). The old sprocket has no step in the 'bell' whatsoever like the new sprocket. The old sprocket cover is the same as the new sprocket cover except the new has an extra 1/2" added to it and when you look at any new sprocket cover you can see the line where they added to it. The old cover actually looks more like a new style cover with a 1/2" cut off the circumference (and there is no lip where the belt rubs either on the old cover)! Under the seat or sprocket covers, you have to know what to look for! But its not that hard  If I were that Buell dealer I'd feel real bad/stupid missing something that really could have caused some serious injury. | ||
| 08uly |
Found some of the recall data on another page... "Recall #0822 applies to ALL 2000 Blasts (but not 2001's). The rear pulley, cover, and belt are exchanged for year 2001 parts, and because that changes the gearing(more grunt, less top speed), the speedometer gets recalibrated via an electronic conversion module- part # C0350.T Part Numbers Recalled: G0400.T Rear Sprocket G0556.T Sprocket Cover G0500.T 135 Tooth Belt Recall Kit: 94019Y" --- 08Uly Uly Data Page Blast Data Page  | ||
| Indybuell |
Let us know what BCS says. | ||
| Evilbetty |
I finally got the dealership to call Technical Services yesterday, confirmed it through Customer Service. I'm just sitting here waiting. Just as well... still waiting on my seat and grips from Latus HD. Can't get an ETA out of them. Still waiting on my handle bars from Chaparral... they can't get date from the manufacturer. I'm hoping to have my bike back and ride ready by the first snow. | ||
| Reuel |
The Blast is fun in the snow! Just don't use the front brake, or it'll want to just fall out from under you. Be very gentle with the rear brake, and don't use the engine to slow down. Keep your feet on the ground when you start out, and don't give it any throttle until you're moving. The slipping snow will keep the engine from dying. Ask me how I know that!!! | ||
| Johnnymac |
LOL...why do I have the distinct feeling I will find out this season what it's like to ride in the snow?? Speaking of which...does anyone have an opinion on what the best tires are for the Blast when caught in the wintry white stuff? | ||
| Reuel |
Who sells studded snow tires? | ||
| Evilbetty |
I'm a little confused. I called the dealership and they told me they had good news. That HD was going to replace everything at there cost. All except a $100 admin fee. What the heck is that? How are they responsible for everything except a $100? I have a deductible with the bike I was not aware of? Don't get me wrong... $100 is better than having to replace everything myself, but I would figure if they are liable... then they are liable... I don't know... I'm on hold with BCS in hopes of better understanding this. | ||
| Evilbetty |
After talking to BCS, nothing changed. They admitted responsibility for the recalled parts but everything else they consider a "Good Will Repair" for which they have a $100 administrative fee. I talked to the guy for 15 minutes and he just talked in circles. Basically it was not Harley-Davidson's fault that the repair was not complete, and they would not admit dealer fault but nor did they deny the dealer(s) had responsibility in replacing the part when it was serviced. Should I fight with my dealership now or just pay the $100? To top it all of most of these parts are a week or more out on order. | ||
| Ezblast |
I would request to talk with the owner or GM - you should not have to pay anything, and in fact they should be asking you real nicely to sign a release for not suing them - for culpability - and negligence. Remind them that even if you lost you would more than win in the legal fees they would have to pay to defend themselves, and that $100.00 is a small price to pay to satisfy a customer and keep peace. EZ | ||
| Evilbetty |
Yeah that's exactly what I was planning. This is the parts list I came up with from what I remember being damaged, and what I could tell from the photos. Am I missing anything? Wheel Assembly G1309.TWAX Sprocket Kit *G0420.01A7 Sprocket Cover *G0556.01A7 Drive Belt *G0500.01A7 Speed Sensor * Avon AM63 VIPER STRYKE 330-5694 120/80-16 Turn Signal Assy RR Y0527.K Turn Signal Assy LR Y0526.K Tail Lamp Assembly Y0401.D License Bracket M0755.TA Rear Fairing M1664.TMW Rear Inner Fender M0550.TA *Sprocket Recall Kit 94019Y | ||
| Swampy |
Why a speed sensor? Is there a signal converter in the recall kit? | ||
| Evilbetty |
I'm sorry... I didn't go back and correct that... "Speedometer Recalibrator" The 2000's had a smaller sprocket and the belt had less teeth. | ||
| Ezblast |
Speedo sensor recalibration black box should come with the sprocket recall kit. EZ | ||
| Gearheaderiko |
Is a $100 reasonable-yes (from their point of view). Is it fair-no. I think we all agree that with the bike having been to two different dealers, the recall should have been caught. You had no way of knowing that there was any such recall and the fact that you could have been seriously hurt, they should eat the repair costs. If you have to pay the $100, I would demand all the old parts back. I think the wheel is probably still usable as well as some parts of everything else. While you could make some of your money back on the wheel, all the parts are evidence in court. Depending on how you use that information, that may sway their decision. (they want to keep the old parts, they should pay for them-it is your bike). I'm still appalled (but not surprised) by the fact that both dealers missed a recall on a part that could "cause serious injury or death". Bad, very bad. | ||
| Ezblast |
Concur! | ||
| Evilbetty |
I talked to the service manager on Friday. The guy seemed over worked and tired of dealing with a-holes... The guy didn't seem to care for my situation and seemed dumbfounded that I was not jumping for joy at the fact that all the repairs were being made -$100. In the end he agreed to call customer service for me but I don't know that he'll actually do it, and if he does I don't expect anything from it. He pointed out my one fear in this situation, that they could just get tire of dealing with me and tell me to call a lawyer. Granted I could probably win that, pay for the bike and my lawyer fees and collect some money for my trouble, and be without my bike for who knows how long. But being in the middle of a medical claim from getting rear ended in July, and also being in the middle of a custody battle that's really the last thing I want to add to my life right now. My one last recourse would be the GM... I'll ask the service shop to save all the old parts on Tuesday. | ||
| Ezblast |
Yes - after the Service Manager said that the first time, I would have talked to the GM the second time and not wasted my breath on him - I would have asked him to call BMC to verify. You don't have to put up with this gouging, especially when Buell said they would foot the bill - and this isn't any big money deal anyway - a few hundred dollars and some time - why are they trying to make the experience unpleasant - its beyond me, what ever happened to real customer service? I know a 100 bucks is a 100 bucks - and I've had to eat some bad service too, and pay for it, but sill I would let BMC know their stance as well - just as a matter of record - perhaps they could recommend another dealer to do the work, and notify them ahead of time that you'll be coming there - probably never happen - still worth a shot. Hang tough - EZ | ||
| Evilbetty |
HD just called... Said the parts should be there any day but they were having problems finding the tire. Said HD would not let him buy the tire from Chaparral, and it was not available from anywhere he was allowed to buy from. He told me I needed to buy the tire. Ok I said... "So am I bringing the receipt into you for reimbursement?" This seemed to confuse him... said he needed to check again with his service manager. But before he let me go he wanted to know why I would not let him put the Dunlop tire on instead. Even though I don't want the Dunlops, I told him that would be fine if he also put a matching one on the front. He understood I didn't want mismatched tires on the bike but this logic still further confused him. I just know I am going to get a call Friday or Tuesday telling me my bike is ready but I have no tire on the bike to ride off with it. | ||
| Ezblast |
Stop talking to the Service Manager - who sounds like a total dumb shit and start talking to the GM - who I hope to God has more brains - lol EZ | ||
| Evilbetty |
I wasn't talking to the service manager. The "guy" at the front desk who has been working with me was talking to the service manager. Believe me, if he comes back to me and tells me they are not A) putting a new Avon on the back, or B) putting Dunlop / Pirelli tires front and back... I will be talking to the GM. Otherwise I was going to let this play out until they call me to pick it up... then talk to the GM. | ||
| Ezblast |
What Dealership is this? Somebody should ask them if they read the BADWEB? Do they see the PR they are creating? Something like that did help me. EZ | ||
| Evilbetty |
Gail's Harley-Davidson in Kansas City, MO | ||
| Ezblast |
Message sent - we can only hope that a flash of insight will bring about the great customer service they are reputed to have. EZ | ||
| Evilbetty |
I got a call today that my bike was done. I asked them to check the balance on the front wheel they had just changed out with my new Avon. They had balanced it without the rotor bolts (I had removed the rotor to get the caliper off before checking the service manual.) When the balanced it the first time I had to run back home for the rotor and bolts, and they somehow balanced it with the rotor but without it bolted on. I thought that was odd, and sure enough on the first test ride (the ride in which the back end had exploded) it vibrated in the front. I grabbed my new standard seat and headed up there. The service guy meets me out front where my bike was parked and told me the front wheel was off balance by 1.5 ounces... Then he hands me the receipt and tells me the $100 fee had been waved. Sweet! It definitely has more torque in the low end. I have not had it up to speed on the highway to see how much the top end is affected. Other than that the bike was smoother than ever. And the standard seat made a HUGE difference. I can't wait to get my superbike bars in the mail. I got it home and started to check it over. The only things I noticed was that the 3 reflectors on the license plate holder were missing. I pulled the seat and could not find the speedometer sensor corrector. Maybe from the pictures below you guys can tell me if it's there? Nothing under the seat looks clean / new.      Fargo Assy?  | ||
| Gearheaderiko |
Sure doesnt look like its there. Let us know how fast the speedo says in 1st gear at redline. Maybe thats why they didnt charge you the $100. No reflectors, no recalibration box. Glad you got the bike back. |
