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Buell Forum » Quick Board Archives » Archive through March 14, 2009 » Great trip to the dealer « Previous Next »

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Birdy
Posted on Saturday, March 07, 2009 - 06:18 pm:   Edit Post Delete Post View Post/Check IP Print Post    Move Post (Custodian/Admin Only)

We all B*tch about the sorry dealer we have to put up with BUT rarely post about the good.

I just moved to Ohio and am not to far from 3 Buell dealers but the closest it Gover H-D/Buell. I needed a re-set done and called them yesterday and they ask if I could bring it in Saturday as they were short handed on Friday. So I showed up this morning and was warmly greeted by the staff! They jumped right on my bike and of course I got coffee! PLUS a Buell tire gauge! Sad that I was shocked to be treated like a valued customer not scum of the earth. No they didn’t have the “Wall ‘O Buell” stuff and only a few Buells on the floor BUT they simply treated me with a bit of respect and THAT’S what missing at a lot of dealerships IMHO.

I’d order some things from them a week ago and part had shown up and they were sorry that the air box was taking so long to show up. (My bike had the Orange one and I wanted white)

Needless to say where I’ll be spending MY money at. Back in Indiana as soon as the money was in the drawer from the day I picked up my Buell I was treated like crap by the dealer.

So if you’re ever in Ohio off I-75 at Pequa, north of Dayton, and need some work stop in at Gover’s and say hello. BTW they did try and sell me a new XB12XT but I stayed with my STT!

Heck it was such a nice day I did 350 miles before I got home! 74 and some sun just a bit windy. BUT it beats the 20-30s and snow and ice we've had! Even got to try out that new Fieldsheer jacket and Shoei I picked up.

Birdy
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Old_man
Posted on Saturday, March 07, 2009 - 07:44 pm:   Edit Post Delete Post View Post/Check IP Print Post    Move Post (Custodian/Admin Only)

Heart warming to hear.
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Court
Posted on Saturday, March 07, 2009 - 07:59 pm:   Edit Post Delete Post View Post/Check IP Print Post    Move Post (Custodian/Admin Only)

This is wonderful to hear. Can you send me a name and address . . . I'd like to send them a note.
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Strmvt
Posted on Saturday, March 07, 2009 - 08:24 pm:   Edit Post Delete Post View Post/Check IP Print Post    Move Post (Custodian/Admin Only)

Hey Court while your sending notes out the Hd/Buell dealer in Taylor, Mi. is awesome they've helped me out twice now. Chris was the Service writer I worked with he just got moved to sales. Once was for the voltage regulator the week of the Indy MotoGP and the second was for a rear rockerbox oil leak they picked up and delivered the bike and I am approx 30miles from the dealership.
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Reepicheep
Posted on Sunday, March 08, 2009 - 10:00 am:   Edit Post Delete Post View Post/Check IP Print Post    Move Post (Custodian/Admin Only)

Cool! It's Piqua, BTW, non obvious for sure. It was an old Shawnee town, the current city of Piqua is the second location where it has been.

Between them, and F&S (which is also generally good), sounds like that stretch of 75 is a good one to break a Buell along... plan accordingly : )
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Birdy
Posted on Sunday, March 08, 2009 - 10:04 am:   Edit Post Delete Post View Post/Check IP Print Post    Move Post (Custodian/Admin Only)

Here you are Court. I normally don't go on about service like this as I feel it their JOB. BUT it was nice to be treated like a person at a dealership.


BTW I got your book for Christmas so if I make to homecoming I'll have to drag it up for you to sign!

Gover Buell
1501 East Ash Street
Piqua, OH, USA 45356
(937) 773-8733
(937) 773-8880 (fax)
http://www.goverhd.com
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Bhillberg
Posted on Monday, March 09, 2009 - 09:46 pm:   Edit Post Delete Post View Post/Check IP Print Post    Move Post (Custodian/Admin Only)

Gover's does have some overall nice people who seem glad to help. My own opinion is that F&S was horrible for years and Gover stole all the costumers from them simply due to their better/friendlier service. Now it really seems like F&S has turned around since they built their new building and it is nice to have two dealerships 10 minutes or so away that are willing to help.
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