| Author | Message | ||
     Thepunish3r |
I dont know where to post this but here goes-Eagles Nest Harley Davidson/Buell-in Lathrop California SUX! I've spent the last 3 weeks trying to get a RECALL on my bike taken care of. 2 trips to the shop,3-5 calls to the shop, 3 calls to Buell Customer Service later and I'm still waiting for them to get the part-a part they said was out of stock, had problems manufacturing, could take at least 2 weeks maybe longer. But when I call Buell Customer Service they say "we have those in stock we sent 6 of em to Eagles Nest 3weeks ago, If they used those and need to order more they'll have em in a couple days" WTF?!?! Screw Eagles Nest. I'm goin to another shop. | ||
| Ezblast |
Now you see why I asked if Eagles Nest was any good - apparently not. EZ | ||
| Thepunish3r |
True dat! lol O well. I just hope Peninsula HD is better. | ||
| Firstbuell |
Frank's yer man @ Peninsula - attends ASBN occasionally, bought MotoLiam's S1 nekkid [the guys @ Fremont - er, Faultline - are also good] | ||
| Thepunish3r |
Thanks for the info! Makes me feel a bit better bout goin there. I am only takin it to Redwood City cause the place I got it from(Sport Cycle Leasing-a great place to get a bike by the way) is in Redwood City and they are gonna give me a loaner to ride while mine's gettin fixed. | ||
| Daveyboy |
I work at Eagle's Nest H-D/buell. I know the recall you are talking about. i called H-D this morning and was told they are having problems with the vendor. The kits we received went to fix other customers bikes and some of our Riders Edge bikes. I'm sorry you feel the way you do, but some times it is out of our hands. | ||
| Thepunish3r |
I talked to Buell Customer Svc and they knew nothing about the problem you speak of. They said the parts are there waiting to be sent out, whats the problem with that? You order the part, they send it out.I was told(by eagles nest) that the part had been ordered, and if it had been it would have already been delivered days ago- thats what i was told by Buell. | ||
| Ezblast |
Thats the truth of the matter - the service dept. obviously didn't want to use valuable time on a non paying service issue - speaks poorly for the dealership - customer service is about doing the right thing - even if you don't feel like it for whatever reason, not just chasing the dollar - they sound like Dudley Perkins - the only reason they sell Buells is because in this area Buells sell, and are a lot less of a hassle to work on when they must - no customer service involved really - just making sure they get their dollar in every way they can. EZ | ||
| Thepunish3r |
The first time I went in to talk with someone about gettin it done the tone of the conversation changed as soon as I said I didnt buy the bike there, Oh and the computers went down so they couldn't give me any info on the recall. If you believe that, I didnt. | ||
| Teeps |
Thepunish3r Posted on Tuesday, October 14, 2008 Screw Eagles Nest. I'm goin to another shop. Which is what I would have done after the first round... | ||
| Garyz28 |
That's too bad. I see Commercials for Eagle's Nest all the time up here in Sacramento. I was hoping that because they advertise the Buell line they may actually support them. | ||
| Thepunish3r |
I thought the same thing until the salesman asked to take a look at my Blast, and didnt even know it was a single cylinder engine?! WTF?!?! | ||
| Just_ziptab |
Customer service IS NOT what it used to be. When I worked at the Ford garage, we did warranty work on not only Fords we didn't sell, but OTHER make vehicles for free as long as it wasn't a hardship for us........such as aiming the headlight or some sort of minor adjustment on a new Chevy. That my friends gets them coming back time and again to spend their money with out question. | ||
| Thepunish3r |
And thats why people will come back to a place like that, treat people nice, take care of the small trivial stuff for nothin and charge a fair price for work done properly and promptly. | ||
| Bgreiner |
Same type of issue with Iron Valley here in Pa. It took me 18 days to have two tires mounted on my XB. It was promised twice, both times resulting in my bike not being touched. Found out that part of the problem was the service manager signed for my tires from UPS and never told anyone. | ||
| Thepunish3r |
Damn I hate doing this, BUT I gotta let everyone know I received a call today from Buell Cust Svc and guess what??? They were wrong and Eagles Nest was right SO I have to apologise to em, cause up until today I had been getting 2 completely different stories. The parts are being shipped from the vendor to Buell tomorrow or the next day. I'm still gonna take my Blast to Peninsula HD/Buell BUT no hard feelings. Right? | ||
| Buelliedan |
Ouch, Got to eat some crow big time. | ||
| Ezblast |
True, however, his bike should have went ahead of their RE bikes - just as a matter of fact. EZ | ||
| Daveyboy |
Thepunish3r, Thanks for the apology. I really appreciate that. If there is anything I can do for you just ask for Dave G. in parts. Ezblast, You are correct. We should have held some back for our customers. I am trying to correct some procedures in the parts department to ensure that this does not happen again. | ||
| Teeps |
Buelliedan Posted on Thursday, October 16, 2008 Ouch, Got to eat some crow big time. Head first and with plenty of Stout! | ||
| Woody1911a1 |
seems to me that it's Buell Cust Svc that should be eating the crow . | ||
| Court |
Keith: You are to be commended for showing character. Take it from me . . . . a fellow well versed in being wrong over 20+ years of Buell . . . . a simple "I am wrong and I am sorry" goes a long way. Glad to hear you are getting fixed up. The folks at Buell Customer Service are not only riding enthusiasts (with some Land Speed Records to their credit) but are really good at what they do. You'll often hear when they stumble and not about their home runs. I've seen both and knocked heads with them in the past and have come away with a lot of admiration for them and their professionalism. Thanks for your report. Court | ||
| Thepunish3r |
Daveyboy- no problem. I'll be the first to man up when I'm in the wrong. Woody1911a1-thats what I'm sayin. I had the guys at the dealer sayin one thing and Buell Cust Svc sayin another, who would you believe? The guy whose placing the order(Eagles Nest) or the guy who fills those orders and gets the parts sent out? I went with one I figured would have the most info on the subject. I choose poorly danielson. |
