| Author | Message | ||
     Fastxb12r |
Well I just got back from dealing with the shit about my bike they damaged.I gotta say this will be the last harley or buell I ever own and am selling my buell when its back together.The reason I will sell it is that harley dealers dont know or care about buells while few may most dont.I have owned 2 buell firebolts and 2 harleys a dyna and a fatboy.They have lost a good customer and many of my crew will now not buy or go to Fort myers harley davidson ever again.If I see that little short weasel that originally dealt with me at the dealer at bike night this coming weekend I am going to break his face so he can have a doc repair it for him.  I had to fight tooth and nail for them to admit the damage they did even with pics,video and their own eyes.At the end of it all I found out they had a trainee working on my ••••••• bike. I went in for a rear tire M&B and they decided to do the headlight recall even after I told them not to and didnt sign off for it because I have custom paint and good lights and didnt want them to damage them.WELL they did the light scratched my rear pillion seat cover using my tools out the pack,scratched my front fairing,crimped and cut my 1125R mirrors by not routing the wires properly,scratched my black fairing support mount and tried to hide the damage with a sharpie, and the lights they installed where aimed wrong and faulty and vibrating bad while the bike was running. I now have new stock blue plastics,another set of new headlights,I am repainting my fairing support bracket as it would take them 2 weeks to do and am repairing my 1125R mirror wires because they said they are 6 months old so they are not new and would only repair them so I will do it myself to know they are done properly not butt connected like im shure they would do.  | ||
| Swordsman |
"I gotta say this will be the last harley or buell I ever own and am selling my buell when its back together.The reason I will sell it is that harley dealers dont know or care about buells while few may most dont." While I TOTALLY agree the dealership in question has F'd you over, I fail to see why you're holding the brand responsible? Didn't you like the bike beforehand? Seems like the better solution would be 1.) report the dealership to the Better Business Bureau and contact a lawyer, 2.) find another dealership to deal with, and 3.) start fixing your own stuff. Hell, I don't even HAVE a local dealer. Drive an hour to order body parts, and in DIRE circumstances drive 2-4 hours for major work. ~SM (Message edited by Swordsman on May 06, 2009) | ||
| Jramsey |
For what the dealers service tech damaged your blaming the brand? . . . . . Get real. | ||
| 03worc9r |
I agree, remind yourself it has nothing to do with Buell. It is the losers working for them! | ||
| Rydberg |
this is just an excuse to ditch out on Buell. Probibly never truly loved them deep down. | ||
| Boltrider |
Yeah I agree with the others. A crappy experience for sure, but I would give yourself time to cool off. If you still have no interest in Buell or Harley after that, then so be it. (Message edited by boltrider on May 06, 2009) | ||
| Xbgeorge |
FastXB12R, I haven't had a bad experience with my dealer, but I understand your thinking. A dealer is a direct representation of the company. I love pizza, but if my favorite pizza place's driver dropped my pizza every time, I would order from somewhere else. I shouldn't have to go pick up my own pizza every time. 99% of our Buell dealings are with the dealer. The company might be great, but we never talk to them. We only talk to the dealers. So our impressions of the company are made from our dealings with the dealer. I'm sure alot of cruisers come to that same store for service. Do they have custom paint? Would they let the FNG work on a custom cruiser? I doubt it. Out of the three dealers around me, two have a general lack of respect for Buells. I won't go to either. I was even told by a salesman from Racine HD that he didn't like Buells. At that point I decided to leave. If we went to a Honda dealer, would the salesman ever say they didn't like Honda? I don't think so. Buell has a bad reputation for a reason. It's not the product, it's the bad attitude and support we receive after a purchase. Good luck with your future purchase. | ||
| Icunh |
I have been directly involved with the shady business dealings of Harley Davidson. Specifically Nashua Harley!! While there are some great people that do work for them, as a whole starting at the top, they are quite dishonest. Despite that, I still love some of their bikes. I bought a Buell after that bad experience, but used and from a private dealer. Why would you let a bad experience with a service shop, ruin the love you have for your bike. Obviously with all the mods you did, you must love the bike. I do not know why you wouldn't take the tire and wheel off yourself and bring that to them. Saves them time and you money. | ||
| Fastxb12r |
first off anybody that talked trash saying I didnt like my buell can piss off especially Rydberg you troll.I loved and still do like my bike I am just sick of dealing with all the crap from the dealer every time I need something. Xbgeorge you hit the nail directly on the head. If buell ever gets on their own or harley ever takes them seriously then ill buy another until then im out. Who knows maybe ill buy a MV Agusta Brutale I have always liked those????? | ||
| Spacecapsule1 |
oh here we go again with the "don't blame the brand, blame the dealer crap....." the brand is ultimately responsible for the customer experience. The dealer is screwing it up for many of us, meanwhile buell hides behind HD legal mumbo-jumbo so they can wash their hands of their incompetent technicians. Buell trained technicians. i'm sure court will eventually pipe up with "it's none of buell's business".... meanwhile all the bureaucrats are citing legal issues as the reason buell won't step in to help out a customer..... that's fine.... the customers are bailing out. | ||
| Pkforbes87 |
the brand is ultimately responsible for the customer experience. I agree 100% From what I understand, Buell as a company is at the mercy of HD (the parent company) when it comes to which dealers the bikes will be sold and serviced in. None of the above matters if you buy yourself a factory service manual, and learn to work on the bike yourself. Riding is a lot more satisfying when you have hands on knowledge of the mechanical state of your bike at all times. | ||
| Eldredma |
Not to gloat but everyone should move to Rochester (NY). The folks at Cycle Stop, techs, parts, reps, all of them have been great to me. Never have I felt slighted by them. Heck, they've even clustered the Buells around the front entrance so you walk through the middle of them. I just figured everyone's complaining should be offset with a positive note in case someone making up their mind about whether to buy or not is listening. | ||
| Dongalonga |
Not everyone is mechanically inclined. Nor should they HAVE to be, because Buell/HD dealers are incompitent when it comes to post sale customer service. The brand is directly responsible for the way their customers are treated no matter what some nuthuggers may have to say. Now, I will add that I have a great dealer. I have never had a bad Buell expierence. As you can tell I sympathize with thos that have however. I love Buell, but I don't get drunk off the Buell Kool-Aid. | ||
| Xb984r |
Fast, you have every right to feel the way you do. Despite what some on here have suggested, you shouldn't have to learn to work on your own bike, why should anyone shell out $10k and be expected to live with the typical Buell dealer? | ||
| Woody1 |
Dont drink the kool-aid YO | ||
| Brumbear |
I gotta admit Harley is hurting themselves with the attitude and representation they give to there product and Buells product. If I had to rely on dealer service I would be buying a jap bike cause the stuff I see some of the dealers due is Larceny nj is lucky we have several Buell dealers that are caring but service is still not doing anything to help any of them I have seen some bad things from all of them alot of good as well but enough bad to hurt the image. In my opinion. And as I buy a new machine every couple years my opinion does count. | ||
| Rightpecial |
You know I learned to work on my bikes because of crap like this, but Xb984r is right in that we shouldn't have to do this on such a major purchase. I like Buells and am sticking with them despite dealer support, but I certainly don't blame someone for getting pissed. Kinda sad when we supposedly live in a service oriented country. | ||
| Ds_tiger |
Dood sorry things aren't working out for you Bro! Whatever you do/ decide/ go to/ move on to / return to ---> PEACE MAN!  | ||
| Ds_tiger |
DOOD! Just read your profile " The art of war is simple enough. Find out where your enemy is. Get at him as soon as you can. Strike him as hard as you can, and keep moving on. " Never mind about the peace thing- eh???  | ||
| Fastxb12r |
You know I have and do know how to work on my bike heck almost anything mechanical. I am a "A.S.E. master diagnostic tech" I was moving and unable to remove the rear wheel to take it to be M&B.So I brought the bike but I was very specific about my bike and the work being done and they chose to not listen and on top of that do inferior work.The bottom line is while its very regretable after this one I more than likely will end up with a japan bike just because the service factor. I recieved a call back today from harley big wigs well higher up the ladder after the last post.They where very disturbed by what happened and said if something isnt done by the dealer to replace all parts they will cut me a check to buy new ones."At least thats what they say".  ill believe it when I see it. | ||
| Ds_tiger |
To quote H-D The art of Motorcycle sales is simple enough. Find out where your customer is. Get at him as soon as you can. Strike him as hard as you can, and keep moving on. God Bless!  | ||
| Pogue_mahone |
this thread is agony. i am browbeat with it.he is absolutely right tho,if u get crap service, spend ur hard earned money where it will be respected and appreciated. this issue is totally and completely the responsibility of the service manager of that dealer.period. if i were the owner,i am sure he would have been hired to fix things like this on the side of the techs and the customer,so it doesnt arrive at my office door. and the idea of doing unapproved warranty/work in general,is unacceptable.more so once they cause damage and make excuses. jr techs need work assigned relative to their skills and attention to detail,and need to be supervised.duh thats not hard to figure out.and warranty work or not,if the customer says no,the answer is no and just leave it at that. damn i am a bodyman,and i could have done a better job than the tech and the dumas service manager. idiots! scott (Message edited by pogue_mahone on May 06, 2009) | ||
| B00stzx3 |
We got good dealers in Maryland, you should drive up here bro. NOt too far, and you can experience actual season to, dang Floridians and Californians with your perfect weather.. That really sucks dude, find another dealer. Doesn't florida have a bunch since its a year round riding state? Gotta be one closeby that can be competent. | ||
| Gentleman_jon |
Nice post Tiger.  | ||
| Skinstains |
Just a thought...The big four dealer service is probably just as chitty. No ? | ||
| Firebolt32 |
using my tools out the pack That's terrible in my eyes. If I had to borrow others' tools I wouldn't have a job long. How the hell did they scratch the fairing bracket? Although your pissed, I wouldn't give up on Buell. Give yourself time to cool down and at bike night try to meet the guys who work in the back. Find the guy you feel comfortable with. I do all the work on my bike because every Buell tech my dealership had bailed. The H/D guys are reading the same manual I am, so hell I could do it for much cheaper. However, if I run into something I'm not comfortable with I'll let Rickie work on it. I will tell service that only he touches my bike and they have respected those wishes. I'd just hate to see you give up...but I feel ya | ||
| Iamarchangel |
In the middle of all this, and it is bad, you have one little comment that HD has called and will do something. Isn't that what you were asking for? I can figure you're ticked, I would be, but really, you've got to give them time to check the story. To be fair, you should have made more of a deal over that, after all, Court said it probably wouldn't happen. Just goes to show that "bad news goes around the world seven times before good news crosses the street". (Message edited by iamarchangel on May 07, 2009) | ||
| Fastxb12r |
I busted my ass today stripping my paint off my bike I gotta say tri-coat paint goes on alot easier than it comes off. | ||
| Court |
I think he has a real problem and I sincerely hope it gets fixed. | ||
| Js_buell |
Man I have to agree with Iamarchangel on this HD told you they would do something and I'm pretty sure that's what you were looking for in the first place, no? |
