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Mikef5000
Posted on Wednesday, September 26, 2007 - 03:41 pm:   Edit Post Delete Post View Post/Check IP Print Post    Move Post (Custodian/Admin Only)

I am having a hell of a time trying to contact anyone there.

Over the last 2 weeks, I've left 4 messages on Leon's phone, 2 messages on the event coordinator's phone, and sent 4 emails to both the customer service address and Leon's address.

Anybody have any advice for me?
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Brinnutz
Posted on Wednesday, September 26, 2007 - 04:17 pm:   Edit Post Delete Post View Post/Check IP Print Post    Move Post (Custodian/Admin Only)

Wait longer?

lol, jk...I couldn't help it.
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Donutclub
Posted on Wednesday, September 26, 2007 - 04:25 pm:   Edit Post Delete Post View Post/Check IP Print Post    Move Post (Custodian/Admin Only)

You might want to try to contact Sportbike Track Time since they are listed as a partner on the Buell webpage for Mid-Ohio. I'm guessing STT is running the show.

Bonnie or Monte at STT will respond to your emails quickly (look at: http://www.sportbiketracktime.com/contact.html).
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Littlebuggles
Posted on Wednesday, September 26, 2007 - 05:17 pm:   Edit Post Delete Post View Post/Check IP Print Post    Move Post (Custodian/Admin Only)

I got one automated response to the emails I sent and no phone calls back (all to PTT).

They run a pretty good show at the track but are a real pain communication wise.

Good luck, I hope it's not urgent.

-Mike
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Mikef5000
Posted on Wednesday, September 26, 2007 - 05:48 pm:   Edit Post Delete Post View Post/Check IP Print Post    Move Post (Custodian/Admin Only)

Urgent. Hah! Thank goodness it's not.

And yeah, I've gotten a bunch of automated responces promising real responses soon.
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Dentfixer
Posted on Thursday, September 27, 2007 - 06:36 am:   Edit Post Delete Post View Post/Check IP Print Post    Move Post (Custodian/Admin Only)

I've had the same problem. I'm registered for 10/4 Inside Pass at Mid-Ohio but I am now no longer able to go. I've been trying to cancel for 2 weeks now. I hope to get my money back one way or another but PTT/SBTT have not yet responded. Anybody interested in my Pass? Isn't it sold out?
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Wolfridgerider
Posted on Thursday, September 27, 2007 - 06:52 am:   Edit Post Delete Post View Post/Check IP Print Post    Move Post (Custodian/Admin Only)

I sent them a email on Aug 28Th, I've heard nothing back yet......
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Rde48
Posted on Thursday, September 27, 2007 - 09:18 am:   Edit Post Delete Post View Post/Check IP Print Post    Move Post (Custodian/Admin Only)

I tried to contact them to see if they had anyone cancel but never herd back.
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Mikef5000
Posted on Thursday, September 27, 2007 - 09:32 am:   Edit Post Delete Post View Post/Check IP Print Post    Move Post (Custodian/Admin Only)

Well at least I'm not the only one. But this is a bit ridiculous.

Maybe someone from Buell can contact them and try to get them to get there act together.
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Mikef5000
Posted on Thursday, September 27, 2007 - 09:34 am:   Edit Post Delete Post View Post/Check IP Print Post    Move Post (Custodian/Admin Only)

Rde48, do you need a pass to Mid Ohio. If dentfixer can't hook you up, let me know!
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Garry
Posted on Thursday, September 27, 2007 - 05:47 pm:   Edit Post Delete Post View Post/Check IP Print Post    Move Post (Custodian/Admin Only)

If the weather is going to be nice next week, I might be interested in taking someone's place at Mid-Ohio... Send me a PM on Monday if you haven't found a home for it yet. I can check the forecast and make a decision.
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Dentfixer
Posted on Thursday, September 27, 2007 - 09:31 pm:   Edit Post Delete Post View Post/Check IP Print Post    Move Post (Custodian/Admin Only)

I think Ryan, Rde48, is going to take my ticket for Inside Pass at Mid-Ohio 10/4. Trying to work out the details with PTT.
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Mikef5000
Posted on Friday, September 28, 2007 - 04:05 pm:   Edit Post Delete Post View Post/Check IP Print Post    Move Post (Custodian/Admin Only)

Trying to work out the details with PTT

Did you actually get ahold of somebody???

HOW HOW HOW HOW HOW
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Rde48
Posted on Monday, October 01, 2007 - 10:11 am:   Edit Post Delete Post View Post/Check IP Print Post    Move Post (Custodian/Admin Only)

Still no response from PTT. They must be very busy. I have called and emailed and they say they will get back to you within 72 hours. Is there someone at Buell that deals with them that we can contact and let them know of the issues?
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Mikef5000
Posted on Monday, October 01, 2007 - 12:15 pm:   Edit Post Delete Post View Post/Check IP Print Post    Move Post (Custodian/Admin Only)

Very busy? I thought that the first week of waiting.

Now, three weeks and many attempts later, I think they're just ignorant.
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Dentfixer
Posted on Tuesday, October 02, 2007 - 10:48 am:   Edit Post Delete Post View Post/Check IP Print Post    Move Post (Custodian/Admin Only)

No word from PTT or anybody. I think they are overwhelmed with the response because of the 1125R demos attracted far more than the usual track day crowd.
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Mikef5000
Posted on Tuesday, October 02, 2007 - 06:20 pm:   Edit Post Delete Post View Post/Check IP Print Post    Move Post (Custodian/Admin Only)

Alright. I take back the 'ignorant' and any other mean things I said about them.

They called me today, and were very apologetic, and promised to take care of my issue first thing at registration at the track event.

He said it's been nuts there recently.
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