| Author |
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Iamarchangel
| | Posted on Wednesday, April 15, 2009 - 08:40 pm: | 
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Point Doc: I don't like this either but, while you and I would change over the belt at the same time as the tire, the dealer can charge book rate for two different jobs.
I don't like this either but they hold the bike, you have to pay to get it. (Actually, many years ago, I knew a car shop was going to burn me so I took spare keys and took it off the lot and had them chase me. I never saw or heard from them again, BTW, that was on lawyer's advice.)
I said it before, I don't believe he'd be able to challenge the bill. It's high but he hasn't told us the shop rate. Locally, it's $CDN85, somebody on some thread showed $US100. He hasn't said what tires he bought. Buell's price is on the website.
No, his argument is only on the time it took. He phoned every week but he hasn't indicated if the time was actually an issue to him before he got the bill.
I'm sticking with court on this one. |
Court
| | Posted on Wednesday, April 15, 2009 - 08:43 pm: |
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>>>>Take it up with the guy who did not give a flip when he was contacted week after week,
You are talking out your ass, you do NOT know that.
That's part of the problem . . . folks **ASSUME** and get caught up in this internet crap.
You expect me for one minute to believe that a person who makes $500,000 from his customers holds a "Take it up with the guy who did not give a flip when he was contacted week after week," attitude in his heart. He may act like a horses ass . . but I'll bet somewhere in there is a person who values, regardless of how clearly it shows, his customers.
Think if yoiu called him and aks to confirm that he "doesn't give a flip about his customers" he'd agree? That tells me, right off the bat that the problem is as much communication as anything. In many customer cases I am less of a facilitator than a translator.
When I see something like that I ask myself . . . why? In my line of work, where I negotiate day after day on huge construction projects I try, when I think someone doesn't;t care about me and the $7B my firm is spending on construction, to put myself in their shoe:
I don't make this stuff up . . to me customer service is a passion. I am active in a number of groups and have amassed quite a library about innovative customer service. But the best thing I ever learned was common sense and to choose battles wisely.
I'd suggest a couple good books but starting with
(Message edited by court on April 15, 2009)
(Message edited by court on April 15, 2009) |
Augustus74
| | Posted on Wednesday, April 15, 2009 - 10:26 pm: |
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Go to another dealer and get a written estimate on the same job. If its lower, go back to the original and ask "why the difference?"
Court - what/who is a "Dealer Principle"? |
Wheelybueller
| | Posted on Wednesday, April 15, 2009 - 10:41 pm: |
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Great books!!!!
I agree with Court,the first thing that should be done at this point is ask to SPEAK with the dealer principal about your dissatisfaction, don't be surprised this may take care of the issue completely.
For future reference there is a thing called customer responsibility! you need to get educated as to whats going on with your bike and money.
get a written quote,and a written time frame.
DO NOT EVER say whenever you get to it is fine,or Ill leave it with you,call me when its done.
the charges do sound extreme,the time frame also sounds extreme,BUT how was it left.
Just my .02} |
Skinstains
| | Posted on Thursday, April 16, 2009 - 12:43 am: |
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If you go over the 10,000 mile service check off list as you inspect your bike I would bet that they didn't do at least one thing that is on the list. That would make them billing you for service not provided fraud or larceny or something like that. Court probably knows the propper terminology. You need to find some Buell owning buddies so you can do all of your own work. |
Blake
| | Posted on Thursday, April 16, 2009 - 12:47 am: |
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Court speaks truth. But if you'd rather try to punish the dealership, then the other advice is still ineffective. |
Iamarchangel
| | Posted on Thursday, April 16, 2009 - 01:05 am: |
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Good call, Skinstains.
Look in your manual (or online) for what is replaced on a 10k Service.
You should be able to see shiny new plugs and shiny new oil filter, You won't see new fork oil which is one of the reason the 10k costs more.
Check it out: my car mechanic showed me the factory oil filter when he started doing my car work. Point is, I never had the dealer do the oil, always discount places. He was showing me that the filter had never been replaced.
Not all mechanics and dealerships are honest. |
Court
| | Posted on Thursday, April 16, 2009 - 06:15 am: |
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>>> what/who is a "Dealer Principle"?
every time
>>>>That would make them billing you for service not provided fraud
While not untrue . . . . I have to confess I'd be envious of anyone who has the time and money (My attorney Anne charges $600/hr) to sue someone for something that has a readily available "common mistake" defense.
The Court, and I'm guessing, would rule in equity in an effort to put you "in a potion you would have been in had the fraud not been perpetrated".
Long shot . . what I am saying is sure you could sue, you'd likely spend somewhere about $1,000-$2,000 and when you day in Court came . . . someone would hand you an oil filter, look to the bailiff and say "next case".
I have sued lots of folks. Almost every time has been worthless and stupid on my behalf.
Like I say . . . I look for solutions, not a way to script an online "my dealer can whip your dealer" drama.
Hehehehehehe . . . I am heading into final easement negotiations for a $1B power plant in Astoria Queens today . . . as I read this I am have tempted to walk in, walk over and cold •••• the opposing council and walk out. . . . . that'd teach'em.
Wish me luck. (I'll need it . . . I'm wearing a pink tie! ) |
Jlnance
| | Posted on Thursday, April 16, 2009 - 09:04 am: |
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I'm wearing a pink tie!
Do you find you more complements from the ladies with a pink tie? Back when I wore ties, I did. It was like magic. |
Court
| | Posted on Thursday, April 16, 2009 - 09:18 am: |
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>>>Back when I wore ties, I did. It was like magic.
Yeah . . . and it was nice enough today that I wore it with a pink shirt that always has all the I.B.E.W. Electricians telling me "man, you gotta be confident in your manhood to get away with that!"
So far the only comment from a gal was you look like my kids' pediatrician".
I don't know if that's good or bad. I'm doing a presentation in the board room at 10:00am . . . let's see.
 |
Davegess
| | Posted on Thursday, April 16, 2009 - 09:57 am: |
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Court is right; talk to the owner. They usually want things done right as they are looking out for the long term. |
Zatco81
| | Posted on Thursday, April 16, 2009 - 10:06 am: |
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May I point out that "MEDIATION" is not the same as "MEDITATION"
Just...ummm...fyi... |
Iamarchangel
| | Posted on Thursday, April 16, 2009 - 12:05 pm: |
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and the court will put you in a "position", they haven't put people in "potions" for a long time.
just another fyi.
heeheehee. |
Court
| | Posted on Thursday, April 16, 2009 - 02:28 pm: |
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I won.
Contract signed. Work starts in 3 weeks.
I love this stuff.
Thanks for the edits! |
Pogue_mahone
| | Posted on Thursday, April 16, 2009 - 03:16 pm: |
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ahhh i see the grammar nazi's are here
lmao |
Petereid
| | Posted on Thursday, April 16, 2009 - 03:22 pm: |
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Just wanted to share this......as it reflects on the difference in dealers.
I went for a ride today. The bike was running really rough when it started. I figured well hell it's cold out just ride it to warm it up. NOPE! Just went to the corner and back and it doesn't take a rocket scientist to figure I'm running on one cylinder. Front exhaust is cold to the touch. Called my dealer and we agreed I shouldn't try to ride it the 25 or so miles to the dealer. I was asked if I had a way to get it down there and I explained I have a big trailer but it would be tight getting it into the dealership. So the dealer offers to come pick it up. I asked how much that will cost .........NOTHING.....zero ....zip....nada
and get this he was apologetic that they would not be able to pick it up until tomorrow or Monday at the latest because they are so busy.
Thats customer service!! |
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