| Author | Message | ||
     Pwnzor |
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| Froggy |
I guess you didn't see this, which was made hours after that video came out | ||
| Hootowl |
Great response by FedEx. | ||
| Jaimec |
UPS is no bargain either, apparently: http://tv.yahoo.com/daytime/another-delivery-debac le-27676039.html | ||
| Buellerxt |
I agree, excellent response by FedEx. Thanks Froggy. | ||
| Froggy |
All the delivery services have sub par employees. It is a shame that events like this happen, but I am glad the Fedex stepped up to the plate. The three weeks before Xmas are the essentially the Superbowl for deliveries, and the employees are pushed to their limits. This is the worst time of year for any of them to get bad press, which is probably why Fedex made the response video. Hopefully this event is used to remind employees to care for the packages as if they were their own, but unfortunately given the volume of packages and employees, it will eventually happen again. Youtube is full of videos of abusive deliveries from all the carriers. | ||
| Buellriderx |
All the delivery services have sub par employees. True. All the delivery companies I've dealt with here on Big Island don't want your business. Or that's the impression I get anyway. They just want you outta there. | ||
| Strokizator |
He could have been a seasonal employee. This is not my experience at all. Both the UPS and FedEx guys who deliver to our shop are cool. | ||
| Xl1200r |
Stork, if you have a shop and are getting regular deliveries, you tend to develop repitiore with the deliver guy. I've personally never had an issue with deliveries from either company - in fact, when I got one which I was home for, the driver pointed out the damaged box and told me I should take photos of it before I open it in case I need to make a claim. I HAVE had an issue with FedEx with a flower delivery and the experience was pretty souring all around. I had flowers delivered to a girl I was dating (now living with, so it was worth the trouble in the end). They were going to her office and I was watching the package tracking to make sure it got there. All of sudden the status changes from "out for delivery" to "Cannot be delivered". After a couple calls to customer service, I'm told they couldn't deliver the package because her name wasn't on it. Talking to the flower company and reviewing my recipts showed that to not likely be the case. They tell me I can come pick it up at the depot that afternoon, which I agree to. I'm told to wait for a call back for details. Call comes, told I can get it anytime after 7:00pm. I explain that 7:00pm is not "afternoon", but there's nothing that can be done. I show up, and I can see the box sitting there waiting for me. I tell the woman that that's the package I'm looking for, and she reads my girlfriend's name off the box to verify - so I'm thinking, ok, her name WAS on the box... so WTF am I doing here? Too late now - I'm already there, I just want to claim it and get back as I'm already late meeting up with her because of it. She asks me for my ID. I give it to her. "I can't release this to you." "Excuse me?" "You're not the sender or the recipient." I got pretty short with the woman and used some language I shouldn't have, but the bottom line is of course I wasn't - it was sent by the company to my gf. After getting my gf on the phone, they finally let me have the freaking box and off I went. Long story short? I ALWAYS use USPS when shipping nearly ANYTHING. It's cheaper, faster, easier, and they never give me a hard time about anything. | ||
| Steve_mackay |
I have a friend who does work for a high end audiophile amplifier manufacturer. Some of their amps are $15K+. They used to use UPS, but has some very bizarre incidents.... Like a 1/2" Billet aluminum faceplate sheered in half, massive dents in some aluminum extrusions, etc... They switched to Fed Ex, and hadn't had any problems. So I'd say almost ALL of the shipping companies can be crappy. I'm with Xl1200r, I use USPS whenever possible, and have MUCH less problems with them. UPS, and Fedex have both effed up my address, saying they couldn't find the house. Once the Fedex people told me that it must be a new address or subdivision, and it wasn't in their "system". I know, My house has only been here for 112 years, and is one of the older areas of town.  | ||
| Brinnutz |
Why ship UPS? Apparently they never do it either? http://www.youtube.com/results?search_query=ups+th rowing+packages&oq=ups+throwing+&aq=1&aqi=g2&aql=& gs_sm=c&gs_upl=47l1625l0l6468l10l5l0l2l2l0l140l249 l0.2l2l0 | ||
| Brumbear |
He said wiff evry delivery  Fed ex can have a bad day and they are fixing the problem!!!!!!! | ||
| Aesquire |
http://newyork.cbslocal.com/2011/12/21/seen-at-11- cash-strapped-u-s-postal-service-turns-to-deliveri es-after-dark/ My life. Naturally I want you to use USPS, because it's my job. For now. Any service can make an error. When I worked in ( was ) the shipping dept at Legendary Auto we called UPS "oops" because 1 in 5 convertible glass came busted. Then again a Teddybear gram sent to a new girlfriend ended up 4 blocks away dumped on a porch, by Federal Excess. ( when you positively, absolutely want to pay more ) She only got the bear after we broke up. I don't blame Fed Ex for that.... but it sure didn't help. | ||
| Buellish |
I shipped a set of S2T hard bags to NZ earlier this year.UPS wanted over $500,I shipped the bags with USPS for around $120.They made it in perfect condition. I shipped a tail section to Oakland,CA via USPS.I used a double wall box and took great pains packing it and yet they broke it. I still use USPS for shipping but I'm skittish when it comes to anything fragile. | ||
| Aesquire |
I advise anyone to pack anything like you are going to toss it down a flight of stairs. At some point in it's journey it will slide down chutes and run into the sharp corners of other packages. People will pick it up and toss it into a bin. It may get dropped, a lot. Sturdy boxes, bubble wrap, and intelligent packing so nothing moves, etc. are all real good ideas in shipping with any carrier. It seems to many that the Fragile ( fra-gee-lee ) brothers are the number one packager in the US. Their name is on a lot of packages. If there is other meanings to that word, it's not official.  | ||
| Pkforbes87 |
This reminds me of a strange occurrence I've seen the past few months.. I have an HD DVD player and like buying the movies dirt cheap on eBay. Well, for the past few months about half of them that arrive via USPS look like they've been vandalized by a skillsaw. I have no idea how the damage happens.. I've received a few them with just a small cut on the edge of the case, and one was in small shattered pieces, held together only with the original plastic around the case. Looks like someone just hit them with a saw.  So far all the damaged movies have been different titles, from different sellers, with the only common link being USPS. | ||
| Mr_grumpy |
I,m a usps fan, Useless Parcel Service & F****dup Express always try to shaft me for customs duty, plus their own service charges on stuff coming in from the US. | ||
| Stirz007 |
"Well, for the past few months about half of them that arrive via USPS look like they've been vandalized by a skillsaw." I've been really disappointed with the USPS. We've had several relatively critical items shipped from our office that just plain disappeared - never got to destination months later... My Mom sent Christmas stuff to me this year - two packages sent two weeks ago (3 day delivery). One showed up yesterday that looked like it had been kicked down and escalator (to the point that cookies in a sealed tin looked like they had been dumped out inside the box, which is kinda hard to do)- the other still is a no-show. And don't even get me started about waiting in line at the P.O..... Compared to those guys, UPS and FedEx are WAY more dependable. | ||
| Aesquire |
Pk, How were they packaged? USPS has changed the way they handle Netflix, since the DVD's didn't do all that well passing through the letter machines. Should be better now. But, Cd cases, properly packed should be reasonably intact. Bubble wrap envelope is minimal, sturdy Priority box with the filling of your choice is better. ( just talking free to the shipper packaging. You want to ship Titanium vaults? happy to. Overkill, IMHO for most things. ) I've seen the inside of both Federal Excess and UPS sorting systems, belts, chutes and funnels, lasers and mechanical arms. Ultimately some guy tosses the package in a hamper. So when I highly suggest you package for a trip down a stairwell, I'm not joking. As an Aside, UPS uses one crew to load the trucks, and the Driver takes it out, USPS loads it own. UPS doesn't make left turns. They've figured out it saves gas and is much safer. So if the delivery guy seems to take a bizzarro world route, that's deliberate. Not saying it's perfect, but lots of data is gathered and used by all the delivery companies to improve productivity. And, only a real geek would know, or care about this, but Fed excess's first sorting facility was a converted Douglas Fighter plane factory that used a humongous conveyor belt sytem to assemble F4D Skyray Naval fighters... http://www.google.com/imgres?imgurl=http://www.fid dlersgreen.net/aircraft/Douglas-Skyray/IMAGES/Doug las-F4D-Skyray-Factory.jpg&imgrefurl=http://www.fi ddlersgreen.net/models/aircraft/Douglas-Skyray.htm l&h=305&w=400&sz=29&tbnid=k8uraUhsQVowlM:&tbnh=90& tbnw=118&prev=/search%3Fq%3Df4d%2Bskyray%2Bfactory %26tbm%3Disch%26tbo%3Du&zoom=1&q=f4d+skyray+factor y&docid=pmelQkZ2UyYXdM&sa=X&ei=8dv3TuCTGoTh0QHgm-y _Ag&ved=0CEwQ9QEwAw | ||
| Aesquire |
Stirz, I'd apologize for the lines, but that's management's decision to save money, instead of cutting management. Sorry anyway. | ||
| Stirz007 |
Aesquire - I'm not attacking you and you don't need to apologize for decisions that you probably had very little to do with (although the gesture is appreciated). I'm sure there are good and bad folks in the USPS, just like any other organization. But seriously - 6 windows at the P.O. and only one is staffed three weeks before the biggest shipping season of the year? | ||
| Pkforbes87 |
Aesquire.. the ones that arrived damaged were all just paper wrapped around the case. Not ideal, but for some of these movies at $3 and free shipping, I'm not surprised the seller doesn't go to greater lengths to protect them. I'm just confused where the strange damage comes from. | ||
| Aesquire |
That's dumb. The USPS will give you better packaging Free. Like I said, the Bubble wrap envelopes I consider marginal, but an order of magnitude better than paper present wrapping. Stirz, when the CEO of a company announces it's going to raise prices and cut service, anyone who ISN'T used to government service can tell you the bad outcome. As I often get angry looks for quoting Ghostbusters, "I've worked in Private Industry, They expect results"... ( actual full quote. From IMDB. "Personally, I liked the university. They gave us money and facilities, we didn't have to produce anything! You've never been out of college! You don't know what it's like out there! I've *worked* in the private sector. They expect *results*. ) |
