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Nevrenuf
| | Posted on Friday, December 22, 2006 - 08:38 pm: | 
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real nice bikes you got there. sorry your minds set. never dealt with rossiter's so i wouldn't know what to expect but thanks for the heads up. if you go with another sport bike, the lakeland club(formerly known as brag) has their monthly ride the first saturday of each month and doesnt' care what you ride just as long as you ride. |
Nevrenuf
| | Posted on Friday, December 22, 2006 - 08:39 pm: |
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btw, merry xmas to all and to all a good night. |
Liquorwhere
| | Posted on Friday, December 22, 2006 - 08:51 pm: |
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Thanks man, it may take some time to either sell or decide exactly what to do, so i am gonna keep riding that is for damn sure. |
Nevrenuf
| | Posted on Saturday, December 23, 2006 - 07:27 am: |
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yea, got another buddy that, although he brought about his own bikes demise by changing this and changing that, he finally got tired of working on it and bought him one of them thar bmw's that have the adjustable windshield, cruise, stereo, cappuccino machine somewhere hidden in all that plastic, etc., etc. but he likes it. another one who bought the 100th ultra has had nothing but problem's with his and he gets it serviced out in lakeland. he does most of his wrenching himself but with a new bike, you shouldn't have to worry about some of the things that have happened to it. right now he has a knuckle, pan, shovel, servicar and a classic with a lehman trike kit on it. every time something happens to his ultra he says he's going to get the bmw and get rid of his harley junk.
bottom line is no matter what you get, you don't know whether it was built on a friday afternoon or a wednesday morning. you don't have any control over that but yes you do have control over who works on it. so what ever you decide to get i hope you get treated better than you did this time. |
Reepicheep
| | Posted on Saturday, December 23, 2006 - 09:08 am: |
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Doh! Correct Dave, I was typing too quickly. How embarrassing! |
M2nc
| | Posted on Saturday, December 23, 2006 - 11:56 am: |
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I think we can all agree that Buell needs to work on how it is servicing the end user of their product. I have seen this too often since I started riding Buells. Upset customers because either a supplier of Buell or a dealership of Buell drops the ball. This is where Buell needs to be focusing improvement for the future to help the company's image.
The plant I work at is a little bigger than Buell's facility and we have about 100 more people on staff. The number of trucks we build is close to the number of bikes Buell manufacturers. Like Buell we are not located at the home site where most of the bigger more expensive products are made and we are a subsidiary of the owning company. So I can sympathise with Buell here some. The one thing we focus on is customer service and we have flipped over backwards to please our customers.
In one case a customer wanted to add a remote lift to a twenty year old truck. The dealer could not seem to get the device to work properly so the design engineer asked for the truck to be shipped back to the factory for installation and testing. When the truck got there the assembly personnel, on top of making production trucks, worked with the engineer to get the device working properly. Since the truck was there, the assemblers noticed some items had worn and needed replacing, mind you this was a twenty year old truck. Also the customer had repainted the truck to a different color and the new door needed for the new option now did not match the rest of the truck. We contacted the customer through the dealership with a color sample close to the customer's color and asked permission to paint the door that color. He agreed. By the time the customer got the truck back and on top of the option he paid for, the electronics had been inspected and updated where needed, all serviceable items that were worn were replaced and we sanded and painted the entire truck and put new decals top to bottom. So this twenty year old truck looked and ran like a new truck. We installed about $200 worth of items at our cost that the customer did not pay for and about the same in labor at our cost. When the customer received his truck he was blown away. He could not believe it was the same truck. Did we lose $400 dollars on the deal, sure did, but gained a customer for life.
Just this week another customer that ordered twenty-eight trucks from us wanted the trucks shipped by Christmas even though the agreed ship dates were after. We had to pull in the trucks to make the shipment and we had the trucks on the way this past Thursday.
Last summer some forty of fifty trucks shipped to a customer were received with damaged skirts. We sent an engineer, welder and painter plus necessary equipment and repaired all trucks at the customer site because the dealership was not satisfying the customer. The customer was estatic because some of the trucks were already put in service and some were damaged by their employees. When the team saw the damage they fixed it without asking and return the trucks to new condition.
That is servicing your customer. Its not a sprint, its a marathon and that is how Buell needs to look at it. If a customer has a sheared part that can not be explained as abuse, then it can go either way. If Buell would have replaced the part at no cost to the customer they would have been praised by this man from now to kingdom come. Instead they have an angry customer that will cuss them from now to kingdom come! What is that going to cost Buell in the long run. The end user has to deal with the dealership and he could care less which one of the two pay for it, he just wants his new bike in new condition. |
Chainsaw
| | Posted on Saturday, December 23, 2006 - 12:14 pm: |
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FROM THE PRESS RELEASE: Owners report an average of 159 problems per 100 (PP100) motorcycles in the 2006 study—improving significantly from 199 PP100 in 2005.
Anyone else think it's weird that EVERY new motorcycle rolling off the showroom floor has a problem?! |
Nevrenuf
| | Posted on Saturday, December 23, 2006 - 04:27 pm: |
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screw me once shame on you, screw me twice shame on me. there's no reason why a dealership can't accommodate someone once in a while. like you say m2, your company not only got one customer for life, but every time that person tells someone else what they did for him it goes out to someone else and they tell someone. you get the point. word of mouth is more valuable than any amount of advertising. it might take a while but it will get back to where it started. it's a very small world out there. |
Liquorwhere
| | Posted on Monday, December 25, 2006 - 06:47 pm: |
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M2... You hit the nail on the head my friend...and here is the real deal, I didn't care if they DIDN'T pay for it, all they had to do was offer SOMETHING...ANYTHING...and I would have been a fan. |
Nevrenuf
| | Posted on Tuesday, December 26, 2006 - 06:21 am: |
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so have you decided on what your going to do with your bikes. is it a done deal with selling them all to your friend. |
Xl1200r
| | Posted on Tuesday, December 26, 2006 - 10:53 am: |
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Man, it blows me away how BAD some dealers can be. When I was shopping for my first bike, a new 2004 Sportster, I was 20 years old. I shopped the dealers as much as the bikes. The first place I went to I was basically ignored for 20 minutes. I was just some kid with a dream and nothing more. No thank you.
The next place I went to was the complete opposite. I was helped as soon as I stepped foot in the door, and I talked with a salesman for a good 15 minutes about the bike, and he knew everything about it.
The sale went smoothly, and the service department was as good as you could expect. They knew their stuff for the most part and had some pretty knowledgeable staff - both at the counter and in the shop.
Most importantly, EVERYONE there - from the owner of the dealership, to the pretty girls at the front counter, to the service and parts people - knows me by name since as long as I can remember. That speaks volumes.
I just traded in that Sportster for a Buell, so we'll see if anything changes. There's a few guys there that know their stuff with these bikes, but we'll see how well. I do almost all of my own work, so it won't be too important. |
Nevrenuf
| | Posted on Tuesday, December 26, 2006 - 11:39 am: |
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my daughter works at brandon hd, part of tampa hd and once a month each department gets a secret shopper if they get 85% or higher they get a 300 bucks, i think she said. nice little incentive to keep everyone on their toes. last year they gave a sportster away at the xmas party, this year it was a trip to california. i'm sure theirs issue's just like everywhere else but for the most part customer satisfaction. and if your not satisfied say something and most of time it will be fixed. |
Liquorwhere
| | Posted on Tuesday, December 26, 2006 - 02:17 pm: |
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Well my friend is saving the money to go back to school, that is cool, the other offer I accepted had difficulty getting the money. I am not in need of cash so I can take my time and sell them through the paper, or some here or ebay or something. I have the NADA retail value of each, so I know where I should be on pricing and such, but yes, my friends do not believe it yet, but they are all going. I have decided to buy two bikes after they are gone, an S2R Ducati and a Triumph Thruxton..the triumph is not for performance, but I LOVE the way it looks and they ride quite nice actually. The Monster does everything I need, so I should be ok with those two for a while. |
Nevrenuf
| | Posted on Tuesday, December 26, 2006 - 06:34 pm: |
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so what's your pricing, out of curiosity |
Liquorwhere
| | Posted on Tuesday, December 26, 2006 - 07:17 pm: |
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Neil...I sent you an email on that very subject. |
Nevrenuf
| | Posted on Tuesday, December 26, 2006 - 07:21 pm: |
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thanks |
Liquorwhere
| | Posted on Tuesday, December 26, 2006 - 07:23 pm: |
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Oh yeah one more thing...that includes a number of extras...jackets, helmets, shirts by the ton, books and the like. whatever I don't send to Cochise.
Thanks |
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