| Author | Message | ||
     Jscott |
Make of it what you will... http://www.jdpower.com/autos/ratings/motorcycles | ||
| Kdan |
Victory!?  | ||
| Vaneo1 |
surpirse, surprise, HD service is ranked twic as good as Buells. I wonder what the terms of Erics contract are for HD Techs servicing Buells. I have never really had thany problem except from a guy at a certain dealer in Glendale. | ||
| Liquorwhere |
OK...lets talk service then eh? I bought my firebolt new july fourth weekend 2005, a week ago my clutch goes, i think it is the cable until i go to take the cable off and something else is wrong. every service that bike has ever had has been done at Port Charlotte HD where I used to work, but i live closer to Jims in St Pete. So i take the bike there and they look at it and call with this news, a tech mis-adjusted my clutch in some way causing the primary cover to crack and shear. Even more good news...harley davidson/buell is not going to warranty it, Port Charlotte will do nothing, Jim's will do nothing...so I pay a six hundred dollar bill for repair. My advice from now on to all that own a buell...new or not, do not take it to an independent dealer or do it yourself, obviously paying a premium for HD techs to screw up your bike will do you no good in the end. | ||
| Cochise |
Liquor, have you tried Buell C-S? Have you talked to Court? Did the dealership tell you Harley wouldn't cover it, or did Harley tell you? | ||
| Cochise |
Kdan, are you laughing that Victory won, or happy that they are the best? | ||
| Liquorwhere |
 picture of the primary Notice the tear in the metal and the shearing of the flange on the top edge? this is not a manufacturer's defect...but a tech's defect....and therefore..apparently the riders problem. just fyi...i have decided to sell my three harley's, my two buells and possibly purchase either a ducati or honda...haven't decided. | ||
| Cochise |
Email/Private message sent. | ||
| Liquorwhere |
Yes I have spoken to HD Customer service, I have a reference number and everything. And they will not cover that tear in the metal. That company lies. That is all I can conclude. | ||
| Liquorwhere |
Who is Court? | ||
| Cochise |
http://www.badweatherbikers.com/buell/messages/17/ 17.html?1166733912 | ||
| Liquorwhere |
Either way, I have offered my bikes as a bundle to a friend for $25,000.00 for all five bikes. If he does not buy them, they will go in the cycle trader, also I will start to sell my leathers on e-bay, as well as my books, many of which are collectors items. I cannot stress enough that this was not the only infraction, but in fact the straw that has broken me against this company. I have not been without a HD motorcycle of some kind since 1974, my fourth birthday when my father gave me my first. I still have a 1973 X90 sitting outside my bedroom window, that will also be sold. I cannot continue to support and ride these bikes when the company lies. I truly love each of these bikes, but I cannot support the company any further. | ||
| Rainman |
L.W., Don't throw it all out if you really love it. Take your advice and find a mechanic at a private shop that you can trust. If you love your vehicles then they are worth the effort to keep. Tear the H-D labels off your leathers and ride the hell out of what you own. They're your bikes, man, not the company's. As for lying, I wish I could tell you that I believe your case is not common. Unfortunately, I've had experiences with Chrysler, Fender, the telephone company, Dell computers, H-P computers, and the list goes on. It's how customers are treated nowadays. | ||
| Cochise |
Sorry about all the trouble you have had. By thw way, I have a Father-In-Law that works at the Publix store at Longboat Key, you oughta go in and say hi, his name is Dave and he works in Produce. He's a real neat guy, he retired from Kroger as Vice-President of Merchandise then went to work as a Produce stocker just to stay busy. | ||
| Liquorwhere |
Rainman...I understand what you are writing, but I am a billboard for that company...clothes, rings, jackets, shoes, dude if they make it and it has a Buell or HD logo on it..I prolly have it or have had it. So if I cannot support them in good conscious, then it all has to go. Remember man I don't do this lightly, I worked for HD as a salesman just last year..but this company is false, I have observed the company AND most importantly the Dealerships lie to customers, basically steal their money, overcharge, under deliver, it is just disgusting. They believe that they cannot lose their empire because there is too much history to it...I would caution them against that..even Rome fell. Anyway, I will post a thread of anything going on e-bay of interest and if the bikes are going into the cycle trader or on e-bay as well. Thanks for the thoughts. | ||
| Liquorwhere |
Some pictures of my bikes http://www.badweatherbikers.com/buell/messages/406 2/246858.html?1166753459 at the bottom of the thread | ||
| Doerman |
Interesting. But no surprise. Regarding Buell, the sales and service are sub par. We hear that all day long on this board. I think it is also very lopsided from dealer to dealer. If Buell wants to work on something it is the dealer network (but we know that). It would be better if they had 20 dedicated dealers across the country than 50, where over half of them were half a$$ or worse. It is good to see that Triumph is doing well. I like their product and their dealers. Buell has a chance to rectify their dealer network since it is nearly a single line network (shared with HD, of course). So close, and yet a ways to go. It is all about getting cracking on shaping up the few and the good ones. Asbjorn | ||
| Chasespeed |
I wont lie.. My next bike, definately isnt a Buell.. Have fun on them, I really do... But, Until Harley lets BMC free, I cant.. Too much highway here.... need that 6th gear.. Need a newer engine..I love the old lump..but, its time for a nice update.. and, of course the dealer network.. Speaking of Triumph, hae been looking for a nice Daytona 955i... love'em Sad, that the biggest set back of this motorcycle, isnt the motorcycle, BUT, HD itself... and its poor dealer support.. Chase | ||
| Mortarmanmike120 |
Hey Dale, I'll be in Englewood and probably stop by Bradenton over the holidays. I hope you change your mind about selling your bikes man. I hope it's something you don't later regret. If I may make a suggestion, why not list here on badweb? Built in target audience. | ||
| Americanmadexb |
Sad, that the biggest set back of this motorcycle, isnt the motorcycle, BUT, HD itself... and its poor dealer support.. exactly why my 06 XB12Ss will be up for sale this summer. Going for the new Ducati 1098! | ||
| Kdan |
Kdan, are you laughing that Victory won, or happy that they are the best? Laughing that they're the best in everything. It's funny that (from the Victorys I know), a bike that is ridden less than 2000 miles a year can be so highly rated. Like where's the fun factor? Now I'm not saying all Victorys are biko-loungers with few redeeming qualities(to me)...Wait...Yes I am! My Blast is more fun to ride than those behemoths! | ||
| Nevrenuf |
liquorwhere, sorry to hear that about your bike, but considering that you took it to jim's, that doesn't surprise me at all. for one thing, the best buell mechanic that i know of in the area now is at the tampa store from what i'm told. this guy races them also, at least he did at one time. i've never gone in there with out leaving with a bad attitude about their sales people. and although i've had problems with tampa and lakeland service dept. i can usually take the bike down to brandon, which is affiliated with tampa, and get pretty good service. also, why didn't you try rossiter's down your way. just curious. if you really do plan on selling your bikes let me know about what you have. if you go to brandon and talk to the service manager there, her name is summer and if you tell her what had happened, maybe she might be able to do something for you. no promise but she is a no nonsense kind of person. at least she has been for me. good luck either way | ||
| Aldaytona |
I love it! Guys who are going to get rid of their Buells because of a crappy dealer network, and buy oh, let's see, a Triumph or a Ducati. Now that's jumping out of the frying pan into the fire........  | ||
| Ducxl |
(sarcastic) Yeah man,those Ducati's are squid bikes and are way overpowered.You just can't use all that power. My '00 Ducati has never,NEVER, had ANY issues whatsoever.And has NEVER needed dealer service,EVER. And isn't assembled from CHEAP Chinese parts.Erik is loosing his base.And refuses to build just what we want.Unless of course you listen to his "LACKEY". | ||
| Americanmadexb |
I love it! Guys who are going to get rid of their Buells because of a crappy dealer network, and buy oh, let's see, a Triumph or a Ducati. Now that's jumping out of the frying pan into the fire........ Sooner or later you will get burnt!! I suggest you learn how to work on them yourself.(after the warrenty). i dont have time to go into my thoughts on C.S. in HD dealerships... its been said time and time again. I just cant wait till Buell finally breaks away from "THE MAN". | ||
| Oldog |
After reading your profile I am shocked by the treatment that you have recieved... like the black sheep commercial its just plain BAAAAAAAAD, what every one else has said in spades. Suzuki best quality product jdpower, Oh yes that I believe. | ||
| Spiderman |
>>>>Sooner or later you will get burnt!! He isn't talking about his experience with Buell Service. He is talking about the Ducati/Triumph dealer network. For example. There is only 173 Triumph dealers and aprox 140 Duc dealers in the United States (i am not even sure that all of them do service) I am not sure the exact numbers of Buell dealers that do service also I know of only two in within 50 miles of me. But from my experience trying to buy a Duc, the dealer near me was akinn to many of your guys experience buying/servicing Buells. The techs didn't know Di@k and the sales people knew less than a used car dealer! YMMV Edited for spelling (Message edited by spiderman on December 22, 2006) | ||
| Cochise |
I know this is a Buell forum, but come on, so what if some guy wants to trade up to something else, or anybody for that matter. Maybe it WILL be their biggest mistake and they come back. Maybe they go to a Ducati or Triumph dealer July 12th, plunk down the green, then on the 14th Buell gets an awesome bike, the bike they have always wanted, then their Duc or Umph breaks a part that takes 6 months to get. Come on, it could happen. Happened to some people who bought the '03 XB9R then they came out with the 12 that they wanted Buell to build. | ||
| Wolfridgerider |
I think the way customers get treated is based on how the dealers pay their staff. Sales = sale more make more, get the customers in and out ASAP Service = More billable hours, more money for the guys in service Parts = I can't believe that Touring bike didn't come with a 6 speed!! I'll sale you one for $2500 and service will install it for $800, Have a nice day!! Motorclothes = You ride a Harley, shouldn't you have a Haley, this that and that there, OH yes I must have my shot glass too!! The real kicker is that you will not find any Motorclothes or chrome thing that was made in the U.S.A. | ||
| Pete_denzer |
No surprise to me that Victory is so highly rated. I've had two, a '99 (10,000 miles)and an '03 (16,000 miles), and they both were very reliable and easy to live with. The '03 had the upgraded Freedom engine with the improved tranny -- the only reason I sold it was to get something smaller. The local Vic dealer took the brand seriously, the techs were well-informed and competent, and all in all, owning one was a positive experience. |
