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Buell Forum » Knowledge Vault (tech, parts, apparel, & accessories topics) » Dealers - Rate yours (good or bad) » Buell dealership poll - sasitfied/unsatisfied » Archive through October 10, 2002 « Previous Next »

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Mikej
Posted on Thursday, October 10, 2002 - 09:10 am:   Edit Post Delete Post View Post/Check IP Print Post    Move Post (Custodian/Admin Only) Ban Poster IP (Custodian/Admin only)
Similar to the bike poll, only on the dealership, but I don't think we need to name the dealers in this one as I think we are mainly looking for just a general head count, the head chopping can come at another time . So, answer only for dealerships you have had regular contact with and list them only as Dealer #1, Dealer #2, and so forth, then answer the following with either satisfied or unsatisfied:
Dealership #_, sales department:___, parts department:___, service department:___, and for this topic I think we can add in a variable answer as well.

I'll start:

Dealer #1: sales = satisfied, parts = satisfied, service = variable.

There, that was easy. Next? Thanks.
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Josh
Posted on Thursday, October 10, 2002 - 09:41 am:   Edit Post Delete Post View Post/Check IP Print Post    Move Post (Custodian/Admin Only) Ban Poster IP (Custodian/Admin only)
Dealer #1: sales = satisfied, parts = satisfied, service = very unsatisfied

Dealer #2: sales = variable, parts = very satisfied, service = satisfied
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Court
Posted on Thursday, October 10, 2002 - 09:46 am:   Edit Post Delete Post View Post/Check IP Print Post    Move Post (Custodian/Admin Only) Ban Poster IP (Custodian/Admin only)
Dealer #1: sales = Thrilled, parts = satisfied, service = Thrilled
Dealer #2: sales = dissatisfied, parts = dissatisfied, service = Class "B" Felony (warranty fraud)
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Buelliedan
Posted on Thursday, October 10, 2002 - 09:50 am:   Edit Post Delete Post View Post/Check IP Print Post    Move Post (Custodian/Admin Only) Ban Poster IP (Custodian/Admin only)
Dealer #1: service- disastified, parts- satisfied
#2- service- satisfied, parts- satisfied

Modesto Buell- Parts- very, very satisfied!!!
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Kcfirebolt
Posted on Thursday, October 10, 2002 - 09:58 am:   Edit Post Delete Post View Post/Check IP Print Post    Move Post (Custodian/Admin Only) Ban Poster IP (Custodian/Admin only)
Dealer#1 Sales=satisfied Parts=satified Service=Excellent, but concerned that I am overpaying substantially.
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Justjoe
Posted on Thursday, October 10, 2002 - 10:13 am:   Edit Post Delete Post View Post/Check IP Print Post    Move Post (Custodian/Admin Only) Ban Poster IP (Custodian/Admin only)
Dealer #1 Sales - Satisfied, Parts - Satisfied, Service - Unsatisfied

Dealer #2 Parts - Unsatisfied

JustJoe
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Duck
Posted on Thursday, October 10, 2002 - 10:19 am:   Edit Post Delete Post View Post/Check IP Print Post    Move Post (Custodian/Admin Only) Ban Poster IP (Custodian/Admin only)
Dealer #1 Sales - Unsat

Dealer #2 Parts - satisfied, Service - satisfied
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Chibueller
Posted on Thursday, October 10, 2002 - 10:39 am:   Edit Post Delete Post View Post/Check IP Print Post    Move Post (Custodian/Admin Only) Ban Poster IP (Custodian/Admin only)
Dealer #1
Sales = Satisfied
Parts = Satisfied
Service = Unsatisfied

Dealer #2
Sales = Unsatisfied
Parts = Satisfied
Service = Unsatisfied
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Bomber
Posted on Thursday, October 10, 2002 - 10:42 am:   Edit Post Delete Post View Post/Check IP Print Post    Move Post (Custodian/Admin Only) Ban Poster IP (Custodian/Admin only)
Dealer #1: sales = satisfied, parts = unsatisfied, service = very unsatisfied

Dealer #2: sales = no data, parts = very satisfied, service = satisfied
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Al_Lighton
Posted on Thursday, October 10, 2002 - 10:49 am:   Edit Post Delete Post View Post/Check IP Print Post    Move Post (Custodian/Admin Only) Ban Poster IP (Custodian/Admin only)
Dealer #1
Sales = Satisfied
Parts = Satisfied
Service = Unsatisfied

Dealer #2
Sales = no data
Parts = no data
Service = Satisfied

Dealer #3 (modesto!)
Sales = no data
Parts = ULTRA Satisfied
Service = no data
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Milx1
Posted on Thursday, October 10, 2002 - 10:53 am:   Edit Post Delete Post View Post/Check IP Print Post    Move Post (Custodian/Admin Only) Ban Poster IP (Custodian/Admin only)
Dealer #1
Sales = satisfied, Parts = Somewhat satisfied, Service = Unsatisfied
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Psychobueller
Posted on Thursday, October 10, 2002 - 11:05 am:   Edit Post Delete Post View Post/Check IP Print Post    Move Post (Custodian/Admin Only) Ban Poster IP (Custodian/Admin only)
Dealer #1
Sales = satisfied, Parts = satisfied, Service = satisfied

Dealer #2
Sales = unsatisfied, Parts = satisfied, Service = no data

Dealer #3
Sales = no data, Parts = satisfied, Service = no data
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Powerranger
Posted on Thursday, October 10, 2002 - 11:06 am:   Edit Post Delete Post View Post/Check IP Print Post    Move Post (Custodian/Admin Only) Ban Poster IP (Custodian/Admin only)
Dealer #1 Sales= very unsatisfied Parts=sick of being humped over the counter Service=satisfied
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S2pengy
Posted on Thursday, October 10, 2002 - 11:22 am:   Edit Post Delete Post View Post/Check IP Print Post    Move Post (Custodian/Admin Only) Ban Poster IP (Custodian/Admin only)
Dealership #1, sales department:sat, parts department:sat, service department:unsatisfied sucks completely unreliable even scarey

Dealership #2, sales department:sat, parts department:sat, service department:unsat

Dealership #3, sales department:unknown, parts department:sat, service department:unknown
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Reepicheep
Posted on Thursday, October 10, 2002 - 11:25 am:   Edit Post Delete Post View Post/Check IP Print Post    Move Post (Custodian/Admin Only) Ban Poster IP (Custodian/Admin only)
Dealership #1, sales department:no data, parts department:unsatisfied to say the least, service department:unsatisfied

Dealership #2, sales department:no data, parts department:unsatisfied, service department:unsatisfied

Dealership #3 (80 miles away), sales department:no data, parts department:satisfied, service department:satisfied
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Mark_In_Ireland
Posted on Thursday, October 10, 2002 - 11:30 am:   Edit Post Delete Post View Post/Check IP Print Post    Move Post (Custodian/Admin Only) Ban Poster IP (Custodian/Admin only)
Dealership #1, sales department:lied to me, parts department:had to order everything, service department:did their best to help

Dealership #2, sales department:no data, parts department:had to order everything, service department:very very unsatisfied

Buell UK....whats a Buell?????
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Loki
Posted on Thursday, October 10, 2002 - 11:35 am:   Edit Post Delete Post View Post/Check IP Print Post    Move Post (Custodian/Admin Only) Ban Poster IP (Custodian/Admin only)
dealer #1 (fla)

sales: variable
parts: horrid
service: variable then satisfied

dealer #2 (fla)

sales: unknown
parts: very satisfied
service: unknown

dealer #3 (mi)

sales: so-so
parts: decent
service: unsatisfied

dealer#4 (mi)

sales: unknown
parts: excellent
service: unknown
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Sarodude
Posted on Thursday, October 10, 2002 - 11:37 am:   Edit Post Delete Post View Post/Check IP Print Post    Move Post (Custodian/Admin Only) Ban Poster IP (Custodian/Admin only)
dealer #1: parts = unsatisfied, sales = unsatisfied, service = so unsatisfied that it ain't even funny

dealer #2: parts = VERY satisfied, sales = satisfied, service = satisfied ('cause they at least give a crap)

-Saro
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Csg_Inc
Posted on Thursday, October 10, 2002 - 11:46 am:   Edit Post Delete Post View Post/Check IP Print Post    Move Post (Custodian/Admin Only) Ban Poster IP (Custodian/Admin only)
Dealer #1
Sales = Satisfied
Parts = Satisfied
Service = Unreliable, unsatisfied

Dealer #2
Sales = Very Unsatisfied, Worst you could find
Parts = Thrilled
Service = Very unsatisfied, Should be a law against them

Dealer #3
Sales = Thrilled
Parts = Satisfied
Service = Variable, Great on HD not so good on Buell

Dealer #4
Sales = No data
Parts = HD only will not order Buell, Unsatisfied
Service = HD only will not service Buell, Unsatisfied
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Hootowl
Posted on Thursday, October 10, 2002 - 11:57 am:   Edit Post Delete Post View Post/Check IP Print Post    Move Post (Custodian/Admin Only) Ban Poster IP (Custodian/Admin only)
Dealer #1 Sales=Satisfied, Parts=Satisfied, Service=Unsatisfied
dealer #2 Sales=Satisfied, Parts=Satisfied, Service=Unsatisfied
Dealer #3 Sales=Satisfied, Parts=Satisfied, Service=Unsatisfied
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Ftd
Posted on Thursday, October 10, 2002 - 12:13 pm:   Edit Post Delete Post View Post/Check IP Print Post    Move Post (Custodian/Admin Only) Ban Poster IP (Custodian/Admin only)
Dealer #1 Sales Satisfied
Parts Variable
Service Satisfied
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Epierce
Posted on Thursday, October 10, 2002 - 12:23 pm:   Edit Post Delete Post View Post/Check IP Print Post    Move Post (Custodian/Admin Only) Ban Poster IP (Custodian/Admin only)
Sales: Dissatisfied (lied to us every time he opened his mouth) Service: Satisfied Parts: Satisfied
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Pj1
Posted on Thursday, October 10, 2002 - 12:28 pm:   Edit Post Delete Post View Post/Check IP Print Post    Move Post (Custodian/Admin Only) Ban Poster IP (Custodian/Admin only)
sales - satisfied
service - satisfied
parts - satisfied
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X1glider
Posted on Thursday, October 10, 2002 - 12:33 pm:   Edit Post Delete Post View Post/Check IP Print Post    Move Post (Custodian/Admin Only) Ban Poster IP (Custodian/Admin only)
sales ratings at all dealerships come from the fact that I shopped there even if I didn't buy.

Mancuso HD (purchase X1 from here)
sales: unsatisfied
parts: unsatisfied
service: unsatisfied

Texan HD
sales: unsatisfied
parts: unsatisfied
service: n/a

Stubbs
sales: unsatisfied
parts: unsatisfied
service: n/a

Republic HD
sales: unsatisfied
parts: satisfied
service: unsatisfied

Barnett HD (bought FXDX here)
sale: unsatisfied
parts: unsatisfied
service: unsatisfied
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Rick_A
Posted on Thursday, October 10, 2002 - 01:30 pm:   Edit Post Delete Post View Post/Check IP Print Post    Move Post (Custodian/Admin Only) Ban Poster IP (Custodian/Admin only)
Dealership #1...very unsatisfied.
service...unsat!
Parts...Variable.
Sales...Where are those guys hiding? (Unsatisfied)

Dealership #2
So far, very satisfied in all respects.
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Timmy2shoes
Posted on Thursday, October 10, 2002 - 01:45 pm:   Edit Post Delete Post View Post/Check IP Print Post    Move Post (Custodian/Admin Only) Ban Poster IP (Custodian/Admin only)
dealerships 1,2,3 and 4.

UNSATISFIED.

doesn't matter how good intentions are, they lacked service, parts, pricing, and competent techs.


(although on my harleys i would have ranked every dealership and enthusiastic A+... says somethin' don't it?)
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Buellhowser
Posted on Thursday, October 10, 2002 - 01:49 pm:   Edit Post Delete Post View Post/Check IP Print Post    Move Post (Custodian/Admin Only) Ban Poster IP (Custodian/Admin only)
Dealership #1 - sales department: unsatisfied, parts department: unsatisfied , service department: better business bureau complaint

Dealership #2 - Modesto, satisfied on all levels.
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Wruffus
Posted on Thursday, October 10, 2002 - 01:50 pm:   Edit Post Delete Post View Post/Check IP Print Post    Move Post (Custodian/Admin Only) Ban Poster IP (Custodian/Admin only)
Motown HD
sales: satisfied
parts: satisfied
service: unsatisfied

American HD
sales: unsatisfied
parts: satisfied
service: unsatisfied
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Dynarider
Posted on Thursday, October 10, 2002 - 01:55 pm:   Edit Post Delete Post View Post/Check IP Print Post    Move Post (Custodian/Admin Only) Ban Poster IP (Custodian/Admin only)
Dealership #1.
Sales=So-so, played hardball on the Blast tradein
Parts=Satisfied
Service=Extremely unsatisfied.

Dealership #2.
Sales=N/A
Parts=Satisfied
Service=Unsatisfied

Dealership #3. Hals...I will name them because they rock.
Sales=N/A
Parts=Satisfied
Service=Extremely satisfied
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Eeeeek
Posted on Thursday, October 10, 2002 - 02:18 pm:   Edit Post Delete Post View Post/Check IP Print Post    Move Post (Custodian/Admin Only) Ban Poster IP (Custodian/Admin only)
Modesto: sales = satisfied, parts = satisfied, service = satisfied.

Auburn: sales = satisfied, parts = satisfied, service = satisfied.

Rocklin: sales = unsatisfied, parts = satisfied, service = unsatisfied.
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