| Author | Message | ||
     Odie |
Well, my motor that was supposed to be here Monday is nowhere in sight. Worse yet, the dealer doesn't even know who to call or anything.....wow.....I called H-D/Buell customer service but missed them by 8 minutes. I'm calling them in the am and see what they say. I starting to get a little pissed off now......... | ||
| Mrh |
You shouldn't have to be going through this **** after having the bike only 24hrs and a catastrophic engine failure. You've shown great patience thus far, let's hope your dealer and BMC steps up and takes good care of you. (offering up a new unit from the beginning would have reflected their commitment to quality customer service, obviously the reflection was a bit blurred) | ||
| Odie |
Stuff happens and I'm a pretty understanding person but........when the people at the dealership say they don't even know who to call then I get scared (actually PO'd). I'm calling Buell first thing in the morning and seeing WTF is the deal. I understand it's a machine built by humans but comon'...at least know who to call to find out what the deal is. I should have listened to my wife when she said don't by anything from them again.........man, I hate when that happens (her being right). | ||
| Odie |
MRH, should've bought yours............... | ||
| Outrider |
Odie...Freight companies sometimes cause grief for all other parties. Hope this is where the hold up is as it can be tracked easily by the shipper (not the dealer). | ||
| Outrider |
Odie...have a question for you concerning your Wide Glide. I filed my owners manual in a very safe place (read: I lost it in the basement), Dyna doesn't remember and I don't think I agree with the answer I got from the dealer over the phone. Quite simply, what PSI do you run in the the front and rear both one and two up? I have a 2003 model with stock tires? Thanks, | ||
| Mikej |
Bill, Look at the steering neck on the bike for a sticker, or check near the rear sides near the final drive for a sticker. Tire pressure is one of those items that is almost always labeled on the vehicle someplace. Might even be a D.O.T. requirement to have it stickered on the vehicle. I know it's on the M2 someplace, and fairly sure it's on the S2, and know it was on the old Honda, so fairly certain it should be on your bike someplace as long as nobody removed the sticker. Might be hidden behind a bunch of wires though. Have a looksee and let us know if it's there. | ||
| Mikej |
ps, if you can't find your manual the HalfPriceBook store on Bluemound near the Country Buffet had a bunch of Harley manuals and service books on their shelves last time I was in there. Looked like a local dealership or indy shop did some spring cleaning. Might be worth a trip there. | ||
| Outrider |
Thanks Mike. Will check both places. Then on some rainy day I will go through all those plastic boxes I have neatly stacked in the basement and label them!!! Too funny, in the process of organizing I disorganized, but at least it looks nice.  | ||
| Mikej |
Try moving three times in two years. I've started replacing some stuff I know I still have but can't find yet. Labeling boxes worked for the first move, but by the third move boxes labeled "books" wound up with towels, and boxes labeled "bike parts" wound up filled with books and tupperware.  | ||
| Outrider |
Oh well, at least I am not the only one. One of the really good things about moving is renting a huge dumpster! | ||
| Bomber |
Odi . . .who's your dealer, please? sounds like they're doing right by you, so far . . . . .we need to cheer the good uns, I'm thinkin never seen TP on the M2 . . . . considered stenciling it on the fenders, but then I'd be tempted to get a trip ticket at the end of the driveway every time I left the motor pool! | ||
| Mikej |
I'll have to check the S2 for stickers at lunch (or sooner if all the ties being worn here today bode bad tidings). I'll check the M2 tonight when I get home (and hopefully find a new muffler waiting for me, but it will probably arrive next week sometime). | ||
| Mikej |
Just checked the S2, there is a sticker label on the headtube listing the tire size and pressure at the max vehicle load of 42psi. It also has a date of 07/94, not sure if this makes mine an early early one or just an early one. | ||
| Odie |
Just got off the phone with Buell customer Service. Gave her my VIN, which came up with my name, but no reference to ANYTHING at all concerning a motor or crap!!!!!!!!!!!!!!!!!Now I'm PISSED OFF!!!!!! She is checking with the dealer to see what their story is and calling me back......I can't wait for this Bull****....... | ||
| R1DynaSquid |
Psst Bill..im not going to give you a link..you can look...but in the quick board area I did indeed post the answers to the question you ask. I posted it that same day..even put it in its own topic, something along the lines of Hey Bill. | ||
| Odie |
Outrider........my "glide" is a little bit older than yours. Mines an '83 with a Shovelhead motor (built very stout by Accurate Engineering in Dothan, Al.) My manual tells pressures but tire tech has changed since then I'm sure...sorry. | ||
| Odie |
Bomber.....I thought that I was being taken care of but if you read a little ways back into this thread you will see that I was told what I wanted to hear and not the truth. I can take bad news just fine.....don't lie to me!!! When they told me they DID'NT EVEN KNOW WHO TO CALL ABOUT MY MOTOR I WAS PO'D!!!!!!!! That is absolute crap. How come I just got off the phone with Buell Customer Service in the middle of writing this and she said she found the order?!?!?!?! I'm sure the dealer has the freakin' phone number!! Unbelieveable........I'm convinced that most H-D dealerships are severely mismanaged and poorly staffed. Just once I would like to get my hands on something that a dealer employee relied on me to fix, or order, or whatever and let him see how it feels. A**holes......I live by the rule of treat people the way you want to be treated. Employees at dealers are the snobbiest, rudest people around. I guess you can be when you're making minimum wage or just above it; there's another job down the street that pays just the same.......I gotta go beat something.......... | ||
| Mrh |
Damn, I hope your dealer gets this squared away for you PRONTO! Right now, getting you a new engine, installed properly, will go a long ways toward you being able to enjoy and trust your new ride. They screw this up and it would only reinforce the feelings of others that Buell sucks. Keep us informed Odie, we're in your corner... | ||
| M1combat |
Very much in you corner... It's only too bad that for MOST of us, our only recourse is to cheer. There are some on this board however that can make WORLD of difference in a VERY short time. | ||
| Bomber |
Odi -- at the risk of increasing someone's email, ya might want to go check on the "For the Factory" thread -- better yet, post there . . . . not much I can do (except echo M1's comments and thoughts), but keep on keeping on Glad the Cust Svc Rep found the order, that's a good step one . . . keep us in the loop as to your progress, bud, and vent to us early and often . . .won't get things fixed better, but it'll keep you from beating on the wrong person at least . . . . . . . | ||
| Odie |
Well, yet another scrumptious day in the life of my one night stand with my XB12S. Called Buell "CUSTOMER CARE" today just to see what kind of answer I would get today. I don't think, in light of what has transpired in my situation, that continuing to keep abreast of my problem is out of line. I asked for Cathy again since she's the person who helped me yesterday (she told me that the motor hadn't been finished yet as they do build a new one with my VIN on the cases; this was yesterday)........Cathy was on another line so I was asked if I could hold. I said sure. A few seconds later and gentleman named Randal (Sp) picks up the phone and asks if he can help me. I told him I was waiting for Cathy. He said "Didn't you call yesterday about your motor? I said yes. He gruffly told me that nothing had changed in the situation. He then continued to tell me that 6-10 days from the time they receive the order to the time the motor gets back to the dealer is what I was told yesterday and that still stands today. Not being his red-headed stepchild, I proceeded to tell him that I have been very unsatisfied with the responses from the dealer in Dothan and that I wanted to pursue this one notch above them to gather as many facts on my own and base my opinion from there. He continued to belittle me and make everything seem like I was the bad guy in this whole thing and that I was totally out of my rights calling Buell "CUSTOMER CARE". I was fuming by now. I told him this phonecall wasn't on his dime, it was on mine and I'll call you tuesday, and wednesday, and thursday, etc until I'm satisfied. I told him I did not like smoke being pumped up my *** - just tell me the truth. I'm 40 years old, I can handle it. The phonecall continued to go downhill from there. He told me how great the dealer down here is and blah, blah, blah.....I told him I've been stationed here for 7 years and could gather 100 people in my front yard that would disagree with him. He informed me that he's been reading what I've been posting on the internet like I'm supposed to be scared or something. I told him that in a few hours he could read what else I was going to write since he obviously wasn't busy helping me and hung-up on him. After stewing for about a half hour I decided I was talking to his supervisor. Again, I called Buell "CUSTOMER CARE" and was told that the supervisor was not in and had the whole next week off; imagine that. She did tell me that she found out some info for me- my motor left there wednesday and should be here any day now. I said thanks and about three minutes later my phone rang. It was Randal calling to tell me that he found out my motor had left there wednesday. I told him I already knew that because I had called back to Buell "CUSTOMER CARE". His tone this time was a little different. An hour later the General Manager of the dealer called to tell me that my motor had arrived and that I was being worked into their schedule and would have it to me as soon as possible. I have learned a few things since my one night stand with my new bike- 1. If you want the real answers get your info straight from the horses mouth. 2. Sometimes the horse talks out it's ***. 3. I'm impressed that someone at Buell is reading what is being said about them and their products down at the consumer level. I will not, however, let that fact temper what I have to say. If the shoe fits, you know where to put it. 4. I have typed Buell "CUSTOMER CARE" in caps because I am yelling it because I want Buell to comprehend what the people at the other end of the phoneline at Buell "CUSTOMER CARE" are supposed to do- TAKE CARE OF THE CUSTOMER!!! I'm not your punk, I'm not your wife or husband, I'm not your subordinate. I am a paying customer that would like to enjoy what he has purchased. I will treat you the way I want to be treated- until you treat me like dirt then I sure hate it for you. 5. Randal- I'm sure you're reading this. Again, I ask that you put yourself in my shoes and see how you like it. Getting the run around is no fun. I think you need to talk to people with a little more respect; whether you respect them or not is immaterial; they are paying your salary. An incident like mine, Dyna's, etc gets around so quickly in this digital world we live in that one persons experience is related to hundreds if not thousands of people. That can effect the bottom line in any business. You were so adamant about how nothing had changed since yesterday and then had to eat your words an hour later.........I hope they tasted good....... | ||
| Reepicheep |
I had a fiasco with the recall shock, and Randall was fantastic. He took a situation that was totally foobar (dealers fault) and had it fixed in 15 minutes. I am not trying to minimize your bad situation Odie, and understand needing to vent. I have plenty of my own rants here myself. But think about the fact that going negative is not going to help anyone or anything, and you have the most to loose right now. Be firm and assertive, but polite and patient, and keep the public statements as positive as possible. You are in a crappy situation, and it sounds like people (yourself included) are busting their asses to make it right. Work together with them as much as you can. To quote Aaron... walk towards the light. | ||
| Rooster2168 |
Let me start out by saying "Hey odie this is Steve from work." I totally agree with you. H-D of Dothan sucks. I paid full price for my xb12r and one week later they drop the price 1000 bucks. I get told by them "I guess you should have waited a week". What the hell? To top that off I take my dad in there today and he buys a 04 Duece. Paid for. I told my salesman who also sold him his bike that I would like a shirt for bringing my dad in. He says no problem. Then after I leave to go to work he charges my dad for the shirt. A friggin shirt! What the hell we spend 28 grand in three weeks in there and I can't even get a shirt! Hell the last Harley I bought they gave me two shirts. Anyway their customer service blows. You know the race bike they let you borrow. They wouldn't even let me sit on it and start it up. I think that makes both our wives right. Ok I feel better know. | ||
| Mrh |
HEY RANDALL! A customer just spent 10 grand and in 24hrs it turns to toast! When said customer says "JUMP", you should respond "HOW HIGH?" | ||
| Mrh |
Odie, glad to hear that atleast we now know that your new motor is enroute. Ball is now in Buell of Dothan's court and the hands of the Tech. I feel fortunate to have a local dealer that's carried the ball like a pro for me when the situation warrants (thx to Matt, Ray Jr, and the entire service staff at Rossiters...especially Ernie during my Firebolt fiasco). Yes, you shoulda bought mine!!  | ||
| R1DynaSquid |
Glad to see you are starting to see some results Odie. As far as Randal Hendricks goes, he is rather pompous & will indeed try to talk down to you. Have had some dealings with him in my case & was point blank lied to. Yea he reads this stuff & even posts sometimes..good. Maybe it will get thru his think skull or maybe his boss's that if they continue to act in such a manner they wont have jobs for much longer. | ||
| Nxtr |
Hey, First things first; Blow up a new rice rocket and call their respective CS and see if you get a new motor! This could have all been taken care of by the dealer, they sometimes forget who's hard earned cash it is that pays them. As far as I would be concerned BMC went above and beyond to help out Odie. I am sure that BMC has quite a few phone calls per day to deal with. It is really easy to pick up the phone and call them when something isnt right, on the other hand when was the last tiime you went for a ride came home with the ear to ear grin and called BMC CS to simply tell them hey I just wanted to tell you how wonderful I feel after coming home from a ride on my Buell? I for one can say nothing but great things about BMC. I bought mine brand new in Hawaii and had it recalled the next day for the shock (X1) it took over a month to get resolved but the dealer gave me a loaner bike to ride in the interm. P.S. Randal Hey thanks from the guy who moved from Hawaii to Mississippi. Please no come backs about rice rockets don't break day 1. You would be wrong. JMO. V/R, Nick | ||
| R1DynaSquid |
As far as I would be concerned BMC went above and beyond to help out Odie. ?? The poor guy bought a brand new bike & less than 24 hrs later it blew up. There is nothing anyone can do that would be going above & beyond to repair the damage already caused. He wants to know whats up with his motor for his brand new bike & gets grief over it? Blow up a new rice rocket and call their respective CS and see if you get a new motor! Should have given him a new bike. Acid over on the Borg is getting a new BMW due to some leakage issues with his. They arent screwing around with throwing a new motor in the bike. Just because you didnt have any issues with CS does not invalidate anyone elses experiences with them. | ||
| Daves |
Randell has always been great for me to deal with. He has helped me, help others many times. Hardly a week goes by that he doesn't provide me with information on sometimes strange questions that I have. I have seen him, with my own eyes, give information and advise to Buell owners in a parking lot(Lake) while attending an event. Dave |
