| Author | Message | ||
     Fudge1340 |
I called buell racing 4 days ago left 4 messages and also sent 2 emails inquiring about specifics about buell racing ECM'S. I even had one of the largest buell dealerships contact them and Buell never returns phone calls or answers their emails. Here is their phone # (262) 642-2102 When you call the number it sounds like someones cell phone. | ||
| Dinuns1 |
itt took 4 days but they returned my email | ||
| Froggy |
Umm how about you give them a chance? Its Erik + a few helpers doing everything including taking orders, fulfilling them, prepping the products, doing R&D and building race bikes. Oh, not to mention the inbox has over 600 messages in it. I placed an other the other day, and got it today. Several others have ordered ECM's and parts and have gotten them too. Give them a chance, or post your question here as we *might* know the answer. | ||
| Iman501 |
Umm how about you give them a chance? Its Erik + a few helpers doing everything 1+!!! it was a small company when it was BMC, and they did an excelent job at customer service considering their size! the other companies that were 5x's their size couldnt compete with the level of customer service eriks company offered, now that its just erik and 6 employees (at least thats what i think it said in that erik buell interview MCUSA had) things will be extreamly busy for them. between starting up the company and everything else they do, it may take more time that we may think for them to return emails and phone calls | ||
| Froggy |
In that interview he said its up to 6 people, that means he has tripled his workforce in the last few weeks  | ||
| Xbgeorge |
Slow down. They are swamped with emails and answering machine questions. It takes times to get a business running. Are you in a race to get your race parts? (Message edited by XBGeorge on January 29, 2010) | ||
| Court |
QUESTIONS:
If you can't provide me with an accurate answer (be mindful you have some legal liability for you answer) by 4 this afternoon . . YOU SUCK. If you aren't patient . . please call your BMW dealer and buy an SR1000. Court | ||
| Nevrenuf |
so what is that supposed to be about court. who's asking what. | ||
| Ourdee |
Um, I wouldn't get involved on this one. Oops.  | ||
| Superdavetfft |
Can you imagine the volumes of emails and calls they are getting? With 137,000 owners and oodles of fans out there I'm thinking it's a big number. PLUS he's got to deal with all the hassles of starting a business, permits, tax crap, setting up accounting etc etc just to get STARTED and THEN he can look at the mounds of correspondence and start digging. Once he gets orders he's got to get the production facility up to speed, ever set up a CNC mill from scratch? On top of all that he still has relations to keep up with HD, making sure he's staying within the bounds of their license agreements and whatever else the HD legal team threw his way. Oh by the way he has to figure out how to make payroll before his production line is fully up to speed so he's got to be operating in the deep red for now. All that stuff has got to be a heavy weight on his shoulders. Now I hope you'll understand this and make a 180 on your little attitude there. Maybe it IS a cell phone!! Ever price out business phone systems?? (Let alone the carrier fees) I sure hope you just had a bad day or something because if not then this forum isn't for you. We want to SUPPORT Erik so EBR can get started and we understand it will take a little time and a TON of effort. Instead of getting mad take a second and look at the big picture, HD took this guy's dream and beat him over the head with it! He had wanted to build a world class race bike for the street for over 25 years and he finally got just about there and HD pulled the plug! Can you imagine how crushing that would be? Well Erik has the balls to NOT quit! He starts up another company within a few months! Nobody is going to keep that guy down! He's not perfect but he's definitely worth us cutting him as much slack as he needs to get things rolling. He proved himself to us by building great bikes, we need to return the favor and be the loyal Buell riders we aspire to be and when he's ready to start selling parts we'll all be there to buy them and have a good ride. superdave | ||
| Andymnelson |
While I agree with everyones response above, I think that we all think this way because of a loyalty to the person behind the bikes. To someone who does not feel that loyalty (maybe doesn't know his story, or perhaps just bought the bike...or owns a Blast...), I can see how this would look like poor customer service. Also, Go EBR! | ||
| Steve_mackay |
Superdave has it right... And he's being kind as well... ever set up a CNC mill from scratch I have, many times. More times than I can count. Erik is taking on an ENORMOUS endeavor. Give the guy a break. When you call the number it sounds like someones cell phone. Or maybe it's a phone in the shop. | ||
| The_italian_job |
I sent a PM to Erik Buell few days ago on Facebook, he responded me twice within 20 minutes! he's an humble man, I'm sure it's not his fault if his answers are delayed. you should give him sometime or, if you have Facebook, get in touch with him there and tell him your problem with his company: I'm sure he'll be glad to fix your problem very soon... | ||
| Firebolt020283 |
Why do you need a ECM if you have a blast? At least that is what your profile you made last month says. | ||
| Artic_12_r |
It took a day sometimes for me to get an email back but I always did. I ordered the programmable ECM Tuesday and it is a my house waiting on me to get off work. At least the customer service does not transfer you to Pakistan (no offense) and you get a representative who goes down a check list over a product they don't know squat about. | ||
| Spdrxb |
Maybe the guy has been living under a rock,and didn't know that EBR was different than Buell. Hopefully now he does and will change his tune! | ||
| Blake |
Or he could just be one of the miserable, selfish, indignant, jackasses of the world. | ||
| Wheelybueller |
DITTO..... | ||
| Paint_shaker |
Keep in mind it is Erik Buell RACING and the 2010 race season looms large on the horizon. I am sure Erik and his staff appreciate all the inquires, but if you aren't in the market to buy race parts for RACING, I imagine your request is not on the "priority list". By the way, both my emails I sent have been answered. And yes, I am preparing for the 2010 race season. | ||
| Ourdee |
Lord have mercy, Blake. You do cut to the chase. I was sitting back trying to be nice, but, with all the meds. this past week, I've lost some of my diplomacy. So, here is my response, AMEN! | ||
| Ronin1 |
If there are only 137,000 of us out there shouldn't we welcome this guy's opinion and not immediately knock his dick-in-the-dirt? He has a gripe, he posted it, and he gets lambasted. Are people not entitled to be upset about service issues? Jim | ||
| Hex |
We need a EBR barn building here, the old American Way, not another firestarter. Be patient. | ||
| Fahren |
Yeah, Fudge, the OP, hasn't responded to all this. I guess you all sent Fudge packing. Hmm. That didn't come out sounding right, somehow..... (Message edited by fahren on January 30, 2010) | ||
| Fudge1340 |
Buell question is for a bike we are considering buying and need racing parts for. Simple bussiness basics, open bussiness, hire staff, provide contact information, have someone answer the phone,answer questions about your products prior to sale. If a vendor doesn't answer your questions, before the point of sale. What kind of support do you think you will get if you have questions or problems after recieving the product. | ||
| Its_a_buell |
next time you send him an email, why dont you attach a resume with it Ahole...since you can do such a better job. get a jap bike and quit postin on the forum if you dont like the way its handled. ive never had an issue with a bueller but youre just a prick. when you create a SUCCESSFUL motorcycle design from scratch, have your main factory support snatched out from under your feet, and attempt to open your own products and support business, let us know. until then, keep window shopping buells or buy an inline 4. | ||
| Court |
>>>>What kind of support do you think you will get if you have questions or problems after recieving the product. In a word . . EXCELLENT. I base that on 23 years of experience dealing with over 4,000 Buell customers in more than a dozen countries. You based a "Buell sucks" opinion on a phone call. Get your wanna be lame ass outta here and go buy something else. | ||
| Ghostrider |
This has been entertaining! Thanks, guys! | ||
| Firebolt020283 |
wow ever since I have been on bad web I do not recall court getting pissed at someone before. | ||
| Hogs |
IS this the Real Court...Will the real Court Please stand up...!  | ||
| Ironhead1977 |
{Get your wanna be lame ass outta here and go buy something else.} Some one else must be using Court's computer. |
