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Bmwdavid
| | Posted on Friday, August 25, 2006 - 09:50 pm: | 
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Dave how much is the kit? (94483Y) I might just order one instead of going to my dealer. They are to far away and the hassle of having someone follow me there and going back has got to cost more than the kit.
David |
Xbimmer
| | Posted on Friday, August 25, 2006 - 10:31 pm: |
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Bmwdavid, my appointment is Tuesday and they're going to do it while I wait. Maybe call them to schedule a definite slot for the replacement?
Maybe I'm misinformed but if for some freak reason your personal repair of a safety recall item fails, you may not have recourse from the factory since they didn't perform the recall repair... |
Teeps
| | Posted on Saturday, August 26, 2006 - 10:46 am: |
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Xbimmer Posted (IN BLUE) on Friday, August 25, 2006
Bmwdavid, my appointment is Tuesday and they're going to do it while I wait. Maybe call them to schedule a definite slot for the replacement?
Xbimmer,
How much time have you allotted to wait for the repair?
I'm surprised they would let you wait for it, as the exhaust is going to be too HOT! to handle... Nomex gloves I guess?
Maybe I'm misinformed but if for some freak reason your personal repair of a safety recall item fails, you may not have recourse from the factory since they didn't perform the recall repair...
When any recall repair is done. The manufacturer has to submit a recall completion form to NHTSA. The rules are very strict when it comes to safety recall compliance. A dealer that is making any money will not forge this information and should 100% of the time, insist on doing the required repair.
As for self repair; X you're correct about future failures and the owner being 100% liable for any consequences, or collateral damage. The factory would still be obligated to install the updated side stand kit.
Recalls are forever, I've seen recall repairs done on cars that belong in the junk yard. But as long as they are registered and operated, the recall repair must be done on demand. |
Xbimmer
| | Posted on Saturday, August 26, 2006 - 11:37 am: |
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I don't know Teeps, maybe they'll work on it the way I always work on hot engines:
"Ouch"! "Dang it"! "Crap"! "Ouch"! 
Some dealers are willing to go an extra step, Grand Teton HD in Idaho Falls took my bike in immediately on a Thursday morning to reset my timing and it was done in an hour. My dealer's service department is finally starting to listen to me I think, since everything I tell them turns out to be true...
So how's that recall thing work? If I can't work my schedule to get the bike in asap after the notification, and the stand breaks, are they still liable? |
Electraglider_1997
| | Posted on Saturday, August 26, 2006 - 11:40 am: |
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They took a good 1.5 hrs to do my recall. No complaints though. Bring a book or mag to read.
I had a recall done on my Electraglide at least 3 years after I was sent the paper work. No guff from the dealer, but they had to order the recall kit. Here's the part you Harley dealer haters will have a tough time believing. I was on the way to Sturgis and about 300 miles from home and my glide started to conk out every time I would move the handlebars to the left. I actually fell over leaving a Subway shop the first time it happened. I got as far as Chadron, NE when I decided that I'd better try to get back home with the bike so I wouldn't kill myself in the Black Hills. I rode 9 hrs straight back and the next day it wouldn't even stay running if I so much as moved the handlebars. I called my dealer and said that I thought it might be that recall I had ignored for 3 years. They came over with a trailer and loaded it and took it to the shop. Did the recall fix on it and fixed the real problem, a shorted wire in the loom under the gas tank. Told me about the fix and didn't charge me anything for any of it. Now that's service and from a Harley dealer. Omaha Harley used to sell Buell Blasts but quit doing that a couple of years ago. |
Xbimmer
| | Posted on Saturday, August 26, 2006 - 11:59 am: |
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Simi Valley HD treats me great!
They even offer me rides to and from home when I drop my bike off for service, maybe I only live 15 mi away but that's more than I ever expected from a bike dealer. |
Dgunther
| | Posted on Saturday, August 26, 2006 - 03:51 pm: |
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I had mine done while I waited (at Earl Small's in Atlanta), but I think I waited while they let the bike cool down a little. It took about 2.5 hours from the time I dropped it off until the time I was out the door. I know they took it for a 15 minute test ride and cleaned it before giving it back to me. I'm also reasonably sure this was the first Ulysses kickstand recall they've done so far, so it probably took a little longer than the book says. |
Javadog
| | Posted on Saturday, August 26, 2006 - 04:07 pm: |
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My dealer continues to insist that they have not heard anything about any recalls. I might
have to fax them a copy of the notice Monday.
I will probably call the service manager also,
but as soon as they find out I am calling about a Buell product, they always say they'll
check on it and call me back but never do
(or else they play dumb and say they don't know anything about what I am calling about).
I have never had a worse service experience.
Had I known it was going to be this bad I might not have bought one. |
Pso
| | Posted on Saturday, August 26, 2006 - 05:26 pm: |
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Electaglider-This is the problem we are talking about. A good friend has a Halrey and I am very impressed with how he is treated by all the dealers we go to. However Javadog and I are saying that we feel like the ugly step-children at the dealerships we go to being as how we are Buellies. |
Dr_greg
| | Posted on Saturday, August 26, 2006 - 06:48 pm: |
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Javadog - The rest of us empathize! One of the reasons I bought the Uly was the great local dealer. Well, a month after my purchase the ownership changed, and the Buell presence seems to have gone with the previous owner.
My dealer had to be prodded every step of the way on the sidestand; I'm finally taking mine in on Sunday morning (!) and it'll be the first one they've done.
I figure there's no way to screw up this job, but there is the muffler valve cabling, etc. So they'll probably screw it up. Being Sunday I'll pray a lot that they do it right! |
Xbimmer
| | Posted on Saturday, August 26, 2006 - 10:36 pm: |
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I've got a commitment now that I'll be in there as soon as they open Tues.
I plan to help them along. I have the chin fairing off now, tomorrow or Mon I'll reverse and rotate the rear muffler straps so they don't have to mess with the output drive sprocket or cover or rear wheel and all that stuff. Heck maybe I'll even pull the muffler off too and ride the 15 miles open! 
Sorry to rub it in to some of you guys, but today I found another reason not to hate my dealer.
Went out this morning to ride out and found that my left sidecase closure latch had finally torn itself apart too. Sitting in the garage. By itself. Doing nothing except being closed. Static. Me asleep. That's some great material Hepco/Becker uses there...
I was supposed to have the rightside latch replaced Tues along with the stand, I called the service mgr and apparently my replacement for the r/s hadn't been ordered. I explained that now that my l/s was broken I had no locking luggage.
He responded "No problem, it's a warranty issue. We installed the bags, right?"
I responded no, I actually purchased the bags days before I bought the bike.
He then told me that he would warranty the latches anyway and have them overnighted to be here Tues for my appointment. I am stoked!
Things worked out well today for me!  |
Court
| | Posted on Sunday, August 27, 2006 - 07:31 am: |
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>>>>My dealer continues to insist that they have not heard anything about any recalls.
That's inaccurate. It was communicated on HDnet the day it was announced. Tell your service manage to contact SPOC or his SOAR. |
M2nc
| | Posted on Sunday, August 27, 2006 - 12:40 pm: |
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We called for my Uly's 10,000 mile service and they told us about the recall before we could mention it. They ordered the parts and told us to hold on to the bike until they got them it. It was changed out during the service. Kudos to Shelton's HD/Buell in Goldsboro NC and especially Lee the service manager. |
Davo
| | Posted on Monday, August 28, 2006 - 08:39 pm: |
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I got the call today. The dealer wanted to make an appointment and I told them that I wanted to pick up the parts and install them myself even if I had to purchase them. I was informed that they could not sell me the parts! So now I own a motorcycle that I can't even buy an upgraded kickstand for. Gone shopping.... GS, KLR or 919? I know they are not replacements but I will feel better. |
Superglide
| | Posted on Monday, August 28, 2006 - 08:50 pm: |
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I stopped by my dealer and inquired about making an appointment and they said I had to sign off on the recall notice to order the parts. Any idea whats up with that? |
Davo
| | Posted on Monday, August 28, 2006 - 09:06 pm: |
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Superglide,
Have them call Colonial HD in VA. They can send mine to them for you. Makes sense??? |
Xbimmer
| | Posted on Monday, August 28, 2006 - 10:35 pm: |
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Superglide, that sounds very misinformed to me.
So they want you to sign off that they have performed the recall service before they even get the parts?
Sounds like a big huge yellow flashing light to me... agreed, what the heck is up with that! |
Xbimmer
| | Posted on Monday, August 28, 2006 - 11:03 pm: |
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Davo, order part # L1167.1AK. Under $60.
I posted several times before the official recall that this kit seemed to be the replacement assembly for the faulty pivot-bolted stands.
It does not come with a new front strap or bracket mounting bolts. Just a new leg and pivot pin w/ e-clip. If you were to go in and try to order a new standard (older/faulty) stand leg this kit is what you will receive, at least that's the way it happened for me.
I also picked up some factory bolts, those suckers run $3 ea and are marked on the package as grade 8. They are used in a few other places on the bike besides the sidestand bracket.
Since I've already replaced part of the problem (the leg, BEFORE the recall...), I still worry about the bolts. I've thought about just replacing my originals with the $3 wonderbolts I bought but what if they're weak like the originals?
At least if after they do my recall service tomorrow the bike falls over anyway then the factory will just have to make it right.
Teeps's solution of using socket-headed alloy bolts looked really good... Teeps, you out there? How do you feel about the recall repair compared with your fix?
Although I really like my dealer I'm with you Davo, I'd rather work on it myself. My upcoming 10k service will probably be the last until 20k. Have to get the most out of my free 2-year maintenance service agreement! But this week I'll be switching to M1 V-twin since I trust it more than Syn3 and it works out cheaper. And since it's my butt on the seat I'm very meticulous when I work on my machinery. |
Davo
| | Posted on Tuesday, August 29, 2006 - 06:52 am: |
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xbimmer,
Thanks for the information. I replaced the pivot bolt about six months ago, I am with you on the other bolts. The pivot bolt that I purchased was imported. I will get some domestic replacements and I plan to re-weld the stand itself when I have it removed. I have seen a picture of where they are failing at the top weld. I think the entire problem stems from the pivot backing out and placing undue stress on the rest of the hardware. |
Teeps
| | Posted on Tuesday, August 29, 2006 - 09:05 am: |
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Xbimmer Posted on Monday, August 28, 2006
Teeps's solution of using socket-headed alloy bolts looked really good... Teeps, you out there? How do you feel about the recall repair compared with your fix?
I have 100% confidence in the factory recall repair.
I do not believe there was ever a problem with the bolts, themselves, design, application or otherwise. The problem likely was caused by the dry locking compound used on the bolts at the time, a range of bikes were assembled. I suspect the bolts (with the problem) were used past the shelf life expiration date, for the thread locking compound.
When the bolts were installed and torqued; it appeared that they were "tight", but actually were not clamping the bracket to the engine block with the proper force.
Unless someone from Buell confirms my (our) suspicions, the above statement is only conjecture.
Anyone with mass production experience will have encountered this type of problem at one time or another. This is why there are warranties and recalls.
(Message edited by teeps on August 29, 2006) |
Buellysses
| | Posted on Wednesday, August 30, 2006 - 07:00 pm: |
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Took her in of the 10K and sidestand, and now the dealer says they have to order the kit?? I was under the impression they were distributed to the dealers???
Now I have to make another trip?
 |
Xbimmer
| | Posted on Wednesday, August 30, 2006 - 08:46 pm: |
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Took my bike in yesterday for the stand recall, as promised they started right on it and I was out in an hour. They were to do the stand, warranty replace the tail light, and warranty replace the bag latches.
I made it easier for them since I'd removed the chin fairing and drive pulley cover, and rotated-reversed the rear muffler straps so the nuts could be accessed from the left. Teeps had pointed out to me that though the manual tells us that the tensioner pulley needs removal to remove the muffler, the straps can be removed without disturbing the pulley. He was right, that's how I removed the straps, but I didn't want a tech going by the book and loosening/removing all kinds of stuff that I would have to recheck later myself.
And recheck is what I did...
At the 30 min mark I stuck my head into the shop from the sales floor just in time to see the tech demonstrating an attitude problem towards the Svc Mgr regarding my latch replacements. Seemed he didn't understand the phrase "Cust reports saddle bag locks broken" and was giving the Mgr a ration about it...
When the job was finished I gave everything a twice-over. The new stand came assembled to the bracket with spring and extension and pivot pin, pretty hard to mess that up but I'll need to redo it since it wasn't greased. Tail light was crooked. Muffler got scratched up and rear straps were out of line. Greasy crud from some other job was left on my fasteners.
And what's this? What are the incredible odds of having a new front strap with the same road crud streak as the one on my old strap, and hey it even lined up with the pattern on the muffler! 
I asked for my old parts and the unused parts from the recall kit, sure enough there was a brand new front strap in its unopened bag. I then asked for my old stand back. I had brought my original old-style stand and pivot bolt in for return to Buell, and explained that the stand my bike was currently leaning on was the L1167.1AK replacement and I wanted it back. The tech seemed even more upset that he had to look for it also.
Needless to say that guy will never work on my bike again. I don't care if he was having a bad day or what.
I went home and cleaned up and straightened everything out. Although the parts and sales people and service people are all pretty good to me there, this leaves me doubting whether I want anybody in that service dept working on my bike. I've seen other evidence they're not doing everything they should be after my 5k...
Oh yeah, bag latches. Still broken, they knew about these 3 weeks ago (at least the r/s latch) and still not even ordered as of yesterday.
P.S. If any BadWebber is in dire need of a stand if their old style one breaks, and you can't get your dealer to move on it, I'd be willing to Priority Mail my now-spare new style stand and pin to get you by until the fix. |
Uselyssxb12x
| | Posted on Wednesday, August 30, 2006 - 11:10 pm: |
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 Still no word from the dealer as to when he will get the parts.
Actually no word, phone call, snail mail, smoke signals, from the dealer here.   |
Lorazepam
| | Posted on Thursday, August 31, 2006 - 08:59 am: |
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same here, still havent heard from the dealer. I think I will see if another one can do the swap, and not have to ride as far to get there. |
Dragon_slayer
| | Posted on Thursday, August 31, 2006 - 05:44 pm: |
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Lorazepam buddy, you bought from the wrong dealer! My stand installation from the dealer was so easy that I may go back and have them install another new stand.  |
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