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Buell Forum » 1125R Superbike Board » Archives 001 » Archive through March 16, 2010 » Resonable time for warranty work? « Previous Next »

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Averagejoe
Posted on Wednesday, March 10, 2010 - 03:17 pm:   Edit Post Delete Post View Post/Check IP Print Post    Move Post (Custodian/Admin Only) Ban Poster IP (Custodian/Admin only)

Okay so my 1125 is my first new bike in 17yrs. I am very impatient when it comes to getting my stuff fixed, thats why I NEVER take my bikes to the dealer. I had to limp my bike to the dealer after work the other day for what seems a fuel pump issue. The problem is I ride my bike nearly every day to work, it is my primary transportation, my truck sucks the gas down and will eat me alive in gas. SO tell me whats a reasonable amount of time to get it at least diagnosed and fixed, they have had it for 3 days and heard nothing. Said they would call me when they figure something out.
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Bikejunky
Posted on Wednesday, March 10, 2010 - 03:23 pm:   Edit Post Delete Post View Post/Check IP Print Post    Move Post (Custodian/Admin Only) Ban Poster IP (Custodian/Admin only)

My suggestion would be to call and ask when they have it scheduled in to take a look at the bike. Then wait until then and call back.
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Rockstarblast1
Posted on Wednesday, March 10, 2010 - 04:23 pm:   Edit Post Delete Post View Post/Check IP Print Post    Move Post (Custodian/Admin Only) Ban Poster IP (Custodian/Admin only)

When my bike was in for service they told me when it should be done... it wasn't, so I called every day untill it was lol and I has a rental bike they gave me : )
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Xnoahx
Posted on Wednesday, March 10, 2010 - 04:25 pm:   Edit Post Delete Post View Post/Check IP Print Post    Move Post (Custodian/Admin Only) Ban Poster IP (Custodian/Admin only)

what happened to my post?
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Syonyk
Posted on Wednesday, March 10, 2010 - 04:27 pm:   Edit Post Delete Post View Post/Check IP Print Post    Move Post (Custodian/Admin Only) Ban Poster IP (Custodian/Admin only)

Good luck.

It's quite possible they're waiting on parts.

I'm really glad that in a week or so my 1125 won't be my only running bike.
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Averagejoe
Posted on Wednesday, March 10, 2010 - 05:21 pm:   Edit Post Delete Post View Post/Check IP Print Post    Move Post (Custodian/Admin Only) Ban Poster IP (Custodian/Admin only)

Syonyk, I think I should follow your lead. I do have an old GSXR 7/11 sitting in my garage I tinker on now and again, guess I should get it going, maybe this is just the incentive I need! And they havent even called me to let me know whats wrong if I dont hear anything by tomorrow afternoon will give them a call see if I can get an update.

(Message edited by averagejoe on March 10, 2010)
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Redliner172
Posted on Wednesday, March 10, 2010 - 08:44 pm:   Edit Post Delete Post View Post/Check IP Print Post    Move Post (Custodian/Admin Only) Ban Poster IP (Custodian/Admin only)

I got a fuel pump and from drop off to pick up was about 8 days. Shipping usually takes 3-5 business days then depending on how busy the shop is should be another couple of days. On takes an hour or two to put the fuel pump on.
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Averagejoe
Posted on Wednesday, March 10, 2010 - 09:14 pm:   Edit Post Delete Post View Post/Check IP Print Post    Move Post (Custodian/Admin Only) Ban Poster IP (Custodian/Admin only)

I remember back in 93 I took my suzuki in, the last new bike and they had my bike for nearly a month, I realize it doesnt take long to do it and order it, I have ordered a few parts from them for it and like you said took 3-5 days to get. What i am worried about is my bike just sitting waiting to get to a tech. Again thats why I dont take my bike in to dealers if I can help it, even if its under warranty if the part isnt too much I will fix myself. Will see how it goes, maybe I am concerned about nothing.
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Redliner172
Posted on Thursday, March 11, 2010 - 10:37 am:   Edit Post Delete Post View Post/Check IP Print Post    Move Post (Custodian/Admin Only) Ban Poster IP (Custodian/Admin only)

A lot of the H-D dealerships work on an appointment basis. So yes the minimum time theoretically should take, lets say, 5 for shipping, 2 days in the weekend, fix Monday and pick up Monday night or Tuesday. The problem I see you encountering is that your part is in but Jim Bobs Dynaglide needs a new tire and exhaust, Larry Joes Road King needs a new engine and then when they are done, the tech will get to your bike. Make an appointment ASAP if you already haven't to avoid a headache. If it is warranty work, just deal with the dealer. I do feel your pain since my bike was in the shop for nearly 3 months getting overhauled and 5 of those were warranty items. If I was in your shoes my thought process would be:

Its warranty so I have no choice but to take it to a dealer, make the appointment ASAP and wherever it falls in line with the other projects the techs have going on is something I cant control.

No since in worrying about things you cant control. I can almost 100% assure you that it should take NO MORE than a week in a half worst case scenario from ordering time to pick up time. If it does, you need to come down like a sledge hammer on the dealer.
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Averagejoe
Posted on Thursday, March 11, 2010 - 01:26 pm:   Edit Post Delete Post View Post/Check IP Print Post    Move Post (Custodian/Admin Only) Ban Poster IP (Custodian/Admin only)

Well they are looking at it, called me today, get this dealer seems to think the slip on pipe without a ecm add on the adjust fuel can cause bike to not run. Anyone else have the dealer try to tell you that?
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Thefleshrocket
Posted on Thursday, March 11, 2010 - 03:35 pm:   Edit Post Delete Post View Post/Check IP Print Post    Move Post (Custodian/Admin Only) Ban Poster IP (Custodian/Admin only)

Averagejoe, the bike might run a little leaner than stock with a slipon, but I have never heard of a slipon leaning out a bike so much that it simply wouldn't run. You could theoretically take the muffler completely off and the bike would still run. It would be unbelievably loud and the lack of backpressure might theoretically cause some engine problems, but the bike would run.
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Westmoorenerd
Posted on Thursday, March 11, 2010 - 03:39 pm:   Edit Post Delete Post View Post/Check IP Print Post    Move Post (Custodian/Admin Only) Ban Poster IP (Custodian/Admin only)

My bike's been in the shop for over a week and I'm still waiting on JUST the conformation that the engine is covered under warranty.
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Averagejoe
Posted on Thursday, March 11, 2010 - 04:00 pm:   Edit Post Delete Post View Post/Check IP Print Post    Move Post (Custodian/Admin Only) Ban Poster IP (Custodian/Admin only)

I have had that pipe on there for prolly around 1500 miles and ran fine, It runs fine for a little bit then just starts sputtering and jerking then if I let keep running would die, and the engine light would come on before it died, but if I killed it with the key or kill switch at the first sputter then started it back up would run fine at low rpms, but try to pull thru a gear and seemed like it was running out of fuel. Seen it before on another bike of mine, ended up being a pinched fuel line. But could be ignition too, but just acted like a fueling problem. Anyway bugs me when a dealer likes to play the ole you have an aftermarket pipe bs, have heard it from many friends.
Last time I was in there waiting 3 hrs to get a signal replaced with an appointment. I overheard them selling a guy the custom mapping on some big twin bike, it was cracking me up how they dupe these old guys into paying crazy prices to have little things done to there bikes.
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Averagejoe
Posted on Thursday, March 11, 2010 - 04:08 pm:   Edit Post Delete Post View Post/Check IP Print Post    Move Post (Custodian/Admin Only) Ban Poster IP (Custodian/Admin only)

Westmoorenerd, why are they questioning if your engine is under warranty?
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Averagejoe
Posted on Thursday, March 11, 2010 - 05:25 pm:   Edit Post Delete Post View Post/Check IP Print Post    Move Post (Custodian/Admin Only) Ban Poster IP (Custodian/Admin only)

LOLOLOLOL they cant diagnose the bike with a slip on so I have to run there tomorrow and put the stock pipe back on. Gotta love harley, got the whole it is allowing more air out but not more in blah blah blah. Said it had a fuel pressure code and o2 ummm ya cause its not getting fuel and running lean
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Averagejoe
Posted on Thursday, March 11, 2010 - 05:28 pm:   Edit Post Delete Post View Post/Check IP Print Post    Move Post (Custodian/Admin Only) Ban Poster IP (Custodian/Admin only)

Lesson learned, anyone that takes the bike in Put the stock muffler back on!!!
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Freezerburn840
Posted on Thursday, March 11, 2010 - 05:41 pm:   Edit Post Delete Post View Post/Check IP Print Post    Move Post (Custodian/Admin Only) Ban Poster IP (Custodian/Admin only)

I have my bike in the shop for the clutch cover leak and to get the new harness for the stator overheat issue. I know my bike wont be ready for about two weeks. Appointment or not they never have any parts for Buells always have to order directly from Wisconsin or the warehouse in the middle of nowhere that takes them a week to get. Harley service for Buell's suck always have and always will.

I would figure they would have the parts for the clutch cover on hand but nope. So I was like you might as well give me the harness for the stator overheat issue and the new flash that goes with that. I knew that my bike would be there forever. Also my dealer is closed on monday's so when they order that is just a day that parts cant ship.
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Averagejoe
Posted on Thursday, March 11, 2010 - 07:27 pm:   Edit Post Delete Post View Post/Check IP Print Post    Move Post (Custodian/Admin Only) Ban Poster IP (Custodian/Admin only)

You will find that with any dealer anymore, I remember years ago going to the dealer and them stocking what you needed. Now if its not a spark plug or oil filter, it will have to be ordered, no matter what manufacturer, sucks but its the way it is these days. Bike shops are nothing like they were 20 or 30 years ago.
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Dannybuell
Posted on Thursday, March 11, 2010 - 07:44 pm:   Edit Post Delete Post View Post/Check IP Print Post    Move Post (Custodian/Admin Only) Ban Poster IP (Custodian/Admin only)

20 or 30 years ago designs endured for more than a year or two. the likelihood of a sale increases when it's the same part number for the last X years.
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Averagejoe
Posted on Friday, March 12, 2010 - 02:46 pm:   Edit Post Delete Post View Post/Check IP Print Post    Move Post (Custodian/Admin Only) Ban Poster IP (Custodian/Admin only)

Well went in today and changed my pipe asked to see the code readout, and it had "low fuel manifold pressure" or something like that and O2 sensor reading lean. How hard is that to diagnose, low fuel pressure from pump/reg assy, and causing a lean condition, hmmmmm check and or replace fuel pump
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Syonyk
Posted on Friday, March 12, 2010 - 11:42 pm:   Edit Post Delete Post View Post/Check IP Print Post    Move Post (Custodian/Admin Only) Ban Poster IP (Custodian/Admin only)

Yeah, but your aftermarket pipe is causing the low fuel pressure and lean condition. Or might be. Anyway, claiming it's your pipe means the dealership has to do less work. At least unless you replace it.

Either way, really, your dealership is horribly annoyed at you for wasting their time with warranty work.

You *do* realize that the time they're spending futzing around with a chromeless bike could be spent adding Genuine Harley Davidson Chrome Aftermarket Accessories to a Genuine American Motorcycle, yes?
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Ratsmc
Posted on Saturday, March 13, 2010 - 12:44 am:   Edit Post Delete Post View Post/Check IP Print Post    Move Post (Custodian/Admin Only) Ban Poster IP (Custodian/Admin only)


quote:

your dealership is horribly annoyed at you for wasting their time with warranty work.




Warranty work pays the same as regular work. The dealer doesn't care where the money comes from.
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Ron_luning
Posted on Saturday, March 13, 2010 - 12:59 am:   Edit Post Delete Post View Post/Check IP Print Post    Move Post (Custodian/Admin Only) Ban Poster IP (Custodian/Admin only)

Whether you have 1/2" copper plumbing pipe or a 12" sewer pipe hooked up the exhaust has no bearing whatsoever on the fuel pressure.
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Averagejoe
Posted on Saturday, March 13, 2010 - 08:43 am:   Edit Post Delete Post View Post/Check IP Print Post    Move Post (Custodian/Admin Only) Ban Poster IP (Custodian/Admin only)

Hmmm I wonder if they were hoping to get the labor to put my pipe back on??? A little off topic but does anyone know if there is a program and cable I can get to read the codes on our 1125s? Think I read someplace that the stuff that works on the other buells does not work on ours.
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Redliner172
Posted on Tuesday, March 16, 2010 - 01:13 am:   Edit Post Delete Post View Post/Check IP Print Post    Move Post (Custodian/Admin Only) Ban Poster IP (Custodian/Admin only)

You *do* realize that the time they're spending futzing around with a chromeless bike could be spent adding Genuine Harley Davidson Chrome Aftermarket Accessories to a Genuine American Motorcycle, yes?

Yep....I laughed for like five minutes reading that. Probably the hydrocodone though.
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