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Buell Forum » Balancing Allegiance with Rebellion, the H-D Way » Archive through November 07, 2008 » Painted parts wait - you've got to be kidding « Previous Next »

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Dynasport
Posted on Friday, May 09, 2008 - 03:28 pm:   Edit Post Delete Post View Post/Check IP Print Post    Move Post (Custodian/Admin Only) Ban Poster IP (Custodian/Admin only)

As I've posted elsewhere on this board, I wrecked my FXDX last Saturday. Damages included the tank (pretty bad) and the front fender (pretty minor). The claims process is going slowly, but the real frustration is the dealership told me the wait for painted parts from HD is 8-12 weeks!!!!!

I don't know how I'm going to be without my bike that long. Is this normal for HD?

Dan
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Rich
Posted on Friday, May 09, 2008 - 04:51 pm:   Edit Post Delete Post View Post/Check IP Print Post    Move Post (Custodian/Admin Only) Ban Poster IP (Custodian/Admin only)

I'd say that's normal.

Can they search other dealers' inventories? On the off chance that someone might have one in stock.
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Ratbuell
Posted on Tuesday, May 13, 2008 - 11:38 am:   Edit Post Delete Post View Post/Check IP Print Post    Move Post (Custodian/Admin Only) Ban Poster IP (Custodian/Admin only)

Normal.

My understanding is that painted parts for production are done in 'batches' of color. White, then black, then 2 tone...you get the idea.

Replacement parts, i.e. non-current colors in most cases, have to be scheduled into very small breaks in the paint line. As you see, those breaks don't come along very often.
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Xl1200r
Posted on Monday, May 19, 2008 - 02:01 pm:   Edit Post Delete Post View Post/Check IP Print Post    Move Post (Custodian/Admin Only) Ban Poster IP (Custodian/Admin only)

That's a normal wait time. I was told 6-8 when I ordered some painted accessories for my sportster, but they showed up in 2.
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Dynasport
Posted on Monday, May 19, 2008 - 02:49 pm:   Edit Post Delete Post View Post/Check IP Print Post    Move Post (Custodian/Admin Only) Ban Poster IP (Custodian/Admin only)

That sounds hopeful.
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Strokizator
Posted on Tuesday, July 29, 2008 - 03:40 pm:   Edit Post Delete Post View Post/Check IP Print Post    Move Post (Custodian/Admin Only) Ban Poster IP (Custodian/Admin only)

Yeah, I ordered a tour pack for the Road Glide in the 105 Anniv. color and it only took 3 or 4 weeks which I thought was pretty reasonable. It may be that more current colors take less time. Although I have to think HD could keep 10 guys employed just keeping up with wrecked parts.
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Dynasport
Posted on Tuesday, July 29, 2008 - 04:00 pm:   Edit Post Delete Post View Post/Check IP Print Post    Move Post (Custodian/Admin Only) Ban Poster IP (Custodian/Admin only)

I agree. With bike sales down and plants being shut down for periods of time, they could probably stay busy for a time just fixing what we break.

Oh and I do have my parts now and back enjoying the ride.
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