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Buell Forum » XBoard » Buell XBoard Archives » Archive through May 26, 2007 » Dealer scratched the rim « Previous Next »

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Tankhead
Posted on Tuesday, May 22, 2007 - 10:30 am:   Edit Post Delete Post View Post/Check IP Print Post    Move Post (Custodian/Admin Only) Ban Poster IP (Custodian/Admin only)

Had the tires changed a month ago. cleaned my wheels yesterday and noticed a deep chunck of paint missing where they spooned the tire off. What do I do? Touch up or bring back to dealer?
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Naustin
Posted on Tuesday, May 22, 2007 - 11:07 am:   Edit Post Delete Post View Post/Check IP Print Post    Move Post (Custodian/Admin Only) Ban Poster IP (Custodian/Admin only)

Having recently changed tires and scratched my own rim, I can tell you that getting them on and off is way more difficult than I thought, and some scratchs are almost inevitable.

Before, I would have advocated bitching loudly. Now, I'd touch it up, and maybe try to work a 50% discount off a hat or something.

Nick

(Message edited by naustin on May 22, 2007)
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Reepicheep
Posted on Tuesday, May 22, 2007 - 12:27 pm:   Edit Post Delete Post View Post/Check IP Print Post    Move Post (Custodian/Admin Only) Ban Poster IP (Custodian/Admin only)

I had a dealer put a scratch on mine mounting a tire... it was little and I wasn't going to make that much of a fuss about it.

Next time I pulled the wheel, I gently grazed it across something or other putting it in the trunk, and pulled off about 1" of powdercoat. Barely touched it. I think I took off another chunk near it with my fingernail.

This is on an 05 cityx. So there may have been some adhesion issues with the powder coat.

Just something to keep in mind when deciding how and where you do or don't feel the need to escalate.
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Interex2050
Posted on Tuesday, May 22, 2007 - 12:36 pm:   Edit Post Delete Post View Post/Check IP Print Post    Move Post (Custodian/Admin Only) Ban Poster IP (Custodian/Admin only)

Oh and I thought thats why they charged so much, for their "deluxe rim scratching process".
If you go to another shop (almost any other shop) they will put on new tires for $30 and not scratch a thing.
Although I have given up on the rims, as nearly the entire lip is chipped/chipping.
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Snowhownd
Posted on Tuesday, May 22, 2007 - 12:38 pm:   Edit Post Delete Post View Post/Check IP Print Post    Move Post (Custodian/Admin Only) Ban Poster IP (Custodian/Admin only)

That's tough since it happened a month ago - if you had noticed it before you left the dealership that'd be one thing, but... I'd touch it up with some paint, forget about it and enjoy your bike.
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Ridrx
Posted on Tuesday, May 22, 2007 - 01:34 pm:   Edit Post Delete Post View Post/Check IP Print Post    Move Post (Custodian/Admin Only) Ban Poster IP (Custodian/Admin only)

Scars add character.
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Tankhead
Posted on Tuesday, May 22, 2007 - 01:48 pm:   Edit Post Delete Post View Post/Check IP Print Post    Move Post (Custodian/Admin Only) Ban Poster IP (Custodian/Admin only)

Good enough for me gents, tanks
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Bueaddicted
Posted on Tuesday, May 22, 2007 - 06:27 pm:   Edit Post Delete Post View Post/Check IP Print Post    Move Post (Custodian/Admin Only) Ban Poster IP (Custodian/Admin only)

I would be pissed... I'm going to need a back tire in the next month or so... I think I'll better take a chill pill before it...

I'm not in need of more "character"...

(Message edited by bueaddicted on May 22, 2007)
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Xbeau12s
Posted on Tuesday, May 22, 2007 - 06:30 pm:   Edit Post Delete Post View Post/Check IP Print Post    Move Post (Custodian/Admin Only) Ban Poster IP (Custodian/Admin only)

Same here. Scratched the piss out of my rims. Just adds character and I don't wash it as much now. Covered (and I mean all the freakin over) with bugs, dirt, grime, some oil from that stupid oil line elbow that HD/Buell can't fix. I do it myself now so I can blame myself. "Dammit, I did it again"
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Beachbuell
Posted on Tuesday, May 22, 2007 - 06:43 pm:   Edit Post Delete Post View Post/Check IP Print Post    Move Post (Custodian/Admin Only) Ban Poster IP (Custodian/Admin only)

Try to change the tire yourself next time and see if you can do it without scratching or gashing the rims. I've change many of tires and never had any issues with scratching the wheels. There is something about the powder coating on these wheels (or lack of), it's like paper thin or something. Buell must have cut some corners in the powder coating department. These wheels are very, very soft too. Hitting them with a tire iron or wheel changing machine is like a warm knife cutting butter. I'm gonna get mine re powder coated one of these days.
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Motornoggin
Posted on Tuesday, May 22, 2007 - 06:49 pm:   Edit Post Delete Post View Post/Check IP Print Post    Move Post (Custodian/Admin Only) Ban Poster IP (Custodian/Admin only)

Having a setup to change my own tires I can attest to how difficult it is to dismount/mount sportbike tires without a scratch or scuff here and there. Especially with manual tools.

Wish I had the money for a pneumatic/electric machine, but my HF changer will have to work for now.
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Thumper74
Posted on Tuesday, May 22, 2007 - 07:02 pm:   Edit Post Delete Post View Post/Check IP Print Post    Move Post (Custodian/Admin Only) Ban Poster IP (Custodian/Admin only)

Sorry guys, a shop shouldn't be using a manual changer. They should be using something like a Hunter and not scratching wheels. Also, there are plastic/rubber sleeves available for tire irons and the followers to keep it from happening. I never scratched a wheel when I worked at a tire shop and that's using a automotive tire machine to mount car as well as my own motor cycle tires. They just need to be more careful.

However, I personally don't mind as I have a few nicks from rocks, etc I assume (still on original tire)
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Tx05xb12s
Posted on Tuesday, May 22, 2007 - 08:23 pm:   Edit Post Delete Post View Post/Check IP Print Post    Move Post (Custodian/Admin Only) Ban Poster IP (Custodian/Admin only)

I've got a few chips on mine too. The local bike shop that changes my tires for me is very careful, but the powder coat is so fragile it's just part of the ownership experience. The first time the guy changed my tires back when it was new he made a big deal out of it thinking I was going to throw a fit. He took me into his office, sat me down, and a tech brought in the rim to show me. Both profusely apologized like they did something wrong. I told them it was just cheap powdercoat and told them I knew they did the best they could. There wasn't any point in getting angry about it.
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Phantom5oh
Posted on Wednesday, May 23, 2007 - 10:35 am:   Edit Post Delete Post View Post/Check IP Print Post    Move Post (Custodian/Admin Only) Ban Poster IP (Custodian/Admin only)

Most local shops around here, be it car or motorcycle, have signs stating they are not responsible for knicks and scratches due to changing tires.
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12r
Posted on Wednesday, May 23, 2007 - 10:53 am:   Edit Post Delete Post View Post/Check IP Print Post    Move Post (Custodian/Admin Only) Ban Poster IP (Custodian/Admin only)

Quite the opposite IME. Whenever I take my bike in for a tyre change at the H-D shop, we visually check the wheels and agree what's scratched and what isn't.

The shop policy is that if they damage anything while the bike is in their care it gets replaced FOC.
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Firebolteric_ma
Posted on Wednesday, May 23, 2007 - 12:00 pm:   Edit Post Delete Post View Post/Check IP Print Post    Move Post (Custodian/Admin Only) Ban Poster IP (Custodian/Admin only)

With all the talk of how the HD shops scratch rims, were you REALLY surprised? This has been going on for years now.

I use a No-Mar-Bar, I have not scratched any rims while changing them on my bike or others...well I scratched mine once, my first time changing them, I was in the "Learning Process".
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