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Author Message   Chrisrogers3 Posted on Sunday, March 15, 2009 - 08:45 pm:        So yeah my 06 Uly has 8500 miles on it and my darn belt decided to break today just as I was accelerating from a stop sign I went to hit second gear only to realize that I lost all power. I immediately looked behind me to see the dang thing laying in the road.... So I figure hey no worries its under warranty and I have the extended warranty with roadside assistance so I will call my dealer to have them take care of the bike and throw a new belt on under warranty. I get ahold of the service department and talk to a gentleman (one that I have done business with many times before) and he tells me that the belts are a normal wear and tear item and that my warranty is useless with the belts. I was really thrown back because I was under the impression that Buell marketed these things as a "lifetime" belt and that warranty should cover them.... So am I a complete idiot in thinking my dealer should have covered this? Or is my dealer slightly confused maybe? Thanks for any insight!   Froggy Posted on Sunday, March 15, 2009 - 08:54 pm:        Its covered by the factory warranty, not the extended warranty.   Hughlysses Posted on Sunday, March 15, 2009 - 08:55 pm:        Your warranty is two years from the date of purchase. Belts are covered providing the belt guards are in place. Assuming you bought a left-over new 06 in the last 2 years, it should be covered. Otherwise, cough up ~$150 and get the latest, improved belt.   Chrisrogers3 Posted on Sunday, March 15, 2009 - 08:56 pm:        Thanks froggy, thats what I was thinking, stoopid HD dealership. I tell ya. Why God why cant we just get a a HD dealer that works well with Buells.....   4dwuds Posted on Monday, March 16, 2009 - 01:03 am:        Why cant we just get a standalone Buell dealerships.   Chrisrogers3 Posted on Monday, March 16, 2009 - 08:49 am:        Hughlysses- Yes I bought a leftover 06 (still have the factory warranty till this August and all of the guards have been always left in place. So I am going to call the dealership back today and hopefully they will change their stance.   Teeps Posted on Monday, March 16, 2009 - 09:00 am:        Life Time, when expressed in a warranty, is rarely fully defined. So the debate becomes: is it the "Life Time" of the part (in question) or the complete built unit?   Hughlysses Posted on Monday, March 16, 2009 - 09:16 am:        Chris- Like Court always says, if they still give you grief about it, be positive, hang up, call Buell Customer Service and they will straighten out the situation.   Ratbuell Posted on Monday, March 16, 2009 - 11:43 am:        AND BE POLITE. Yes, I meant to yell that last part. Buell is outstanding when it comes to taking care of their customers...but it never hurts to be nice.   Chrisrogers3 Posted on Monday, March 16, 2009 - 12:42 pm:        Yeah most definitely on the "AND BE POLITE" aspect. My dealer has always been decent with me and thats why I was taken back when they said it was a typical wear and tear item not covered under warranty. I am heading over to the dealership this afternoon and I will post after I find out from them what the verdict is. Thanks for the help guys!   Froggy Posted on Monday, March 16, 2009 - 01:23 pm:        On the 06 and newer there is no replacement schedule like the older belts.   Chrisrogers3 Posted on Tuesday, March 17, 2009 - 12:46 am:        So my dealer still says "No" on the belt replacement. They are calling Buell Customer Service tomorrow and I am going to as well. I dont understand why I am getting such a run around. If I wasnt so frickin poor I would just buy the darn thing and say to heck with the warranty which I may have to do in the end anyway....   Court Posted on Tuesday, March 17, 2009 - 06:13 am:        PM sent   Ulyranger Posted on Tuesday, March 17, 2009 - 08:36 am:        Time to find a new dealer IMHO. If I spend my $ on New purchases there, get service done there and THEY don't go to bat for ME, "F" them, I'm walkin'. Cars, Trucks, Bikes, etc.... no matter, you don't value me as a customer I sure as hell don't have a use for you as a dealer.   Chrisrogers3 Posted on Tuesday, March 17, 2009 - 09:47 am:        Court-PM replied. Ulyranger-You know I have been buying from my dealership for the past 5 years now and this is the first issue I have experienced with them....hopefully this isnt a sign of things to come at my dealership.....   Chrisrogers3 Posted on Tuesday, March 17, 2009 - 02:44 pm:        Problem Resolved..... My dealership and Buell Customer Service talked and worked out the issue... and I got a nice apology from my dealership. Thanks to everyone for the help.   Court Posted on Tuesday, March 17, 2009 - 02:52 pm:        >>>My dealership and Buell Customer Service talked and worked out the issue. That's good news. Enjoy! (Message edited by court on March 17, 2009)   Tootal Posted on Tuesday, March 17, 2009 - 03:11 pm:        He He He!   Motorcyclemike Posted on Tuesday, March 17, 2009 - 03:58 pm:        Ask your dealership if they have a CO-OP warranty, that way they can take care of a good customer and the mothership pays for it.

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