| Author | Message | ||
     Theeman23_69 |
I ordered DDM HIDs, one 35w, and the other a 55w, got the invoice, they charged me for it, then only shipped me the 55w. When i called them they said it had been on back order the whole time. I'm sorry if I am irrational by expecting a vendor to keep me informed on the current inventory I am ordering. At least dont charge me for something you dont have. When I talked to them and asked them to make it right, they refused, said my order will be shipped out when they get to it. I know these are some discount HIDs, but come on, discount customer service? Enough ranting, I shouldn't have expected perfection from a company I paid $60 something for HIDs. I am just pissed because I planned on installing them this weekend when i was finally caught up with everything else. | ||
| Froggy |
I've never had any issues with DDM during the 5 orders I've placed, and two phone calls to them regarding a order issue. | ||
| Theeman23_69 |
Well I am glad that they treat most of their orders and customers with care. But I will not order from them again nor recommend them to others. It may have only been a website mistake, but they were unwilling to make it right. It would have cost them $15 to make it right, but since they weren't making enough money off me, they weren't willing to do the right thing. My wife wants brighter headlights, but I will upgrade her lighting through someone else. It would be three more orders I would placed, but will not. Their loss. But again, I am glad they treat most of their customers right. | ||
| Daggar |
How did you want them to make it right? Doesn't seem like that big of a deal to me. Shit happens. | ||
| Dannybuell |
Dagger - "Doesn't seem like that big of a deal to me" Exactly if it was no big deal why did the vendor balk? Principles are everything! | ||
| Theeman23_69 |
If everyone let vendors do what every they wanted and just deliver their product whenever they got tired of looking at the stock on their shelves, we would count our maintenance down time in months or years instead of days, or preferably hours. It is my bad though, I should have ordered these HIDs last month in anticipation for the back order delay. But if I had known that they were on back order when i placed my order, this would not be a bed deal, and I would not be ranting. But(again) I only do this because of the principle. If I piss off my companies customers, I would be fired, because I am not as important as the people that pay for the salaries. yes I only paid $65 and the profit margin maybe only be $5-10. That doesn't pay for the minimum wage. My business is not that important, but return business is. And they just lost it. The truth is a few of their products are faulty, just check out their facebook page where a lot of people have complained. A company needs to be held accountable. Thats all I am doing. | ||
| Froggy |
A company ships thousands of HID kits, and a few end up not working? Big deal. I bet like anything else, the majority of failures are user error or damage. I see it all the time working with computers and other electronics. What did you want them to do to make things right? Only option I could see them doing was canceling that part of your order and refunding your money. | ||
| Theeman23_69 |
An upgrade in shipping would have resolved the issue. It is the standard thing we do when we are behind on production. But again, our orders are in the hundreds of thousands. It is the least we can do is order a truck to expedite the shipping. I don't expect them to run a $20 part to my door because I am so important, just upgrade the shipping. | ||
| Xnoahx |
If you dont like it, ask for a refund and go buy em somewhere else. | ||
| Dktechguy112 |
I ordered from ddm tuning, and my order did take a while to ship, but since i paid less for my hid kit then what a stock replacement bulb costs, i didn't mind waiting. The hid looks amazing and the light it produces is insane. | ||
| Ponti1 |
Alternate story: My recent (2 weeks ago) experience with DDM was completely positive. Order of 35W 6000K low beams for my 1125R was shipped and to my door in 3 days. Product in package was exactly as described, and am 100% happy with the results. YMMV | ||
| Drawkward |
Thanks for the story Theeman, good to know. As with most things on the 1125R board, if you bash something a lot of people like here, you're going to get bashed back. The worst thing I can think of a company who runs an online business doing is not keeping up to the hour stock of their product. I absolutely hate that. However, if I ever decide to get HIDs, I'm still going to try out DDM. The price is just unbeatable. | ||
| Dman |
Bummer when plans fall apart. I guess it wasn't "that bad", but I have the expectation as you, which is how I treat clients myself. I've ordered things from vendors & had the same thing happen, but got a call. Just a couple weeks ago I order parts for a track day from KTM CycleHut's website, they called me Monday to let me konw they were shipping 1 thing, the other was back ordered, since I had a trackday coming they expedited the order & shipping, at no cost to me. Maybe that's just too good to expect from all vendors all the time, I dunno. | ||
| Dktechguy112 |
ktm stuff is so expensive that they can upgrade the shipping and still make alot of money. DDM doesn't have that much markup. | ||
| Chameleon |
I placed 2 orders with DDM tuning for 2 sets of two 55W 6K bulbs. One of the bulbs was damaged in transit on the first set, so I ordered another set and was supposed to send the first set back for a refund, but I never got around to it (my bad). Both shipments arrived quick enough and I didn't have any issues with their customer service. I felt they treated me right. Thomas: You have reason to complain and a legal "leg to stand on" if you ordered with a credit/debit card, PayPal or Google checkout because most (all?) payment processors stipulate that the customer is NOT to be charged until the vendor actually ships the product. They can't just take the money and ship whenever. Look into it. | ||
| Dman |
"ktm stuff is so expensive that they can upgrade the shipping and still make alot of money. DDM doesn't have that much markup." Oh I know, you're right on that one, but really it's about the call & follow up, how much does it cost to make a call and talk to the customer. Like I wrote, expecting free upgraded shipping may be too much to expect. But I've had plenty of vendors call me a day or 2 after an order to let me know of a delay & if I still wanted it or to cancel & apologize - now I dont think that's too much to ask. I wanted think of not calling my customers in that scenario & it's disappointing to say the least if you don't get that much courtesy from someone you're giving $ to. | ||
| Americanmadexb |
4 orders from DDM for me and never had an issue except I had to reverse polarity in all of them. Be ordering another set for the wife's car after having to drive it to work this am. Wow, I couldn't see anything. | ||
| Ccryder |
Sometimes their communication is lacking. In 5 orders only one issue on timing/ delivery. One order was backordered but it was a special H13 harness. They told me all of a sudden it was real popular. Ford and such has been using H13 and I guess people are just now gett the itch to upgrade. DDM's on-line counter gives a pretty close indication of order status w/o logging in or anything. Time2run Neil S. | ||
| Fresnobuell |
I ordered 2 sets from DDM tuning and I have noting but good things to say about them. I called tech support and they were backlogged so they took my number rather than have me hold for a lengthy period of time. Hearing the negative remarks here made me think a return call wasn't forthcoming, but guess what? I rec'd a call about 30 minutes later. DDM seems more than willing to help its customers. |
