| Author | Message | ||
     Smadd |
I talked to Chris (I think that's her name!) at Buell Customer Service today. I wanted to know if she could tell me when my replacement tank would ship (my paint has blistered). She said she would check and call me back... but it might take a while. Two minutes later my phone rings... it shipped last week and will probably be at the dealer tomorrow! Yeeehah! This is the second time I've talked to her... and both experiences have been positive. I just wonder how many other factories you could call... be talking to someone in just a minute.... and get a status report phoned back so quickly. I'm impressed!  Keep up the good work, Buell Customer Service! Steve | ||
| Buelliedan |
Barnett HD/Buell in El Paso, TX(The worlds largest HD dealer) totally sucks!! Only interested in selling HD products and lots of T-shirts and chrome for the barges! Service dept. hates to see a Buell come in and nobody wants to work on them. Stay away from these guys!! | ||
| Buellfuel |
A word (or two) about Buell Customer Service: Yes, they can be difficult to work with to resolve problems...trust me, I have a 1/4 inch thick file of correspondence built up. Many phone calls as well. I have found that Deanne Mathews (Buell/East Troy plant) has been VERY helpful in getting the job done! She is polite and actually gets results. GOOD WORK DEANNE! (Now expidite my S-1 replacement gas tank, red, OK?) | ||
| Sarodude |
Props to Buell Customer Service... Last Sunday I had what I suspected was some sort of compression related failure on my 2001 Blast - just under 500 miles... Towed the bike to the dealer. Took about 10 minutes to finish the tow paperwork outside the dealer and nobody seemed to really care that there was a massive, loud tow truck with a dead Buell on the back of it. Is this the bike you want your potential customers to see? Anyway, the driver and I walk into the dealership after the bike was unloaded. Here's roughly how the conversation went: Me: "Yeah, I have dead blast on the back of the tow truck." Garo (cretin at Glendal HD / Buell): blank stare Me: "It's going to need service." Garo: Continues blank stare Me: "I need to know where to put it." Garo: "Just park it on the street." The tow truck driver could not believe the level of coma that this guy was in. We put the bike on the street and I went back into the dealer to figure out what to do with it. Since the Garo character, a sales guy, didn't much care to work with me and since service was closed, I went to the parts counter. Even though it wasn't really their job, they didn't like to see me having to wait. Someone got with me quickly and, unfortunately, referred me back to Garo. Lame. Anyway, this guy writes on the service report: "Bike turned off while riding." Turned off? Man... So it's been a week and nobody has bothered to tell me what's wrong with the thing. I decided to call Buell Customer Service and get an idea of what was acceptable. I wasn't really trying to bust the dealer's balls 'cause they have one lamo on the floor and a bunch of bikes in the shop. This guy (John) totally took the initiative, called the dealer, and got info that I somehow couldn't get. He also managed to call me back withink 5 minutes - a task the dealer hadn't managed in the 4 days they had to completely ignore the bike. Dropped valve. Unhappy head, piston, yadda, yadda, yadda.... 7-10 days for parts - per John. Thanks John - if you're out there. -Saro ps - Sorry about the length. I was probably a novelist, bored English teacher, or a politician in a previous life... | ||
| Buellfuel |
HMMMM....STILL waiting for my replacement fuell tank for my '97 S-1 Lightning (defective!). I was told by the dealer (Wis. H-D/Oconomowoc) that it would be in in 3 weeks. 4 weeks later, I called them again..."hope to have it in another month". WHAT IS THE PROBLEM WITH BUELL REPLACEMENT PARTS? FILL THE PIPELINE WITH PARTS, TO THE DEALERS AND SATISFY YOUR BUELL CUSTOMERS PLEASE? |
