| Author | Message | ||
     Mikej |
Buellfuel, Will they sell it to you, and then refund the money when you turn in the old tank, sort of a core-charge type of deal? Was the new tank part of the deal for the person who bought the bike? Maybe then can just ship the tank to the new owner's local dealership. | ||
| Aaron |
I guess I don't understand the complaint. This is a goodwill warranty replacement, right? Isn't it reasonable to want the old one back? Seems like they have an interest in getting the bubbling tanks off the street, it's a reflection on them. Sure seems, though, that they could just send it to the new owner's dealer and have them do the swap. I bet this could be accomplished with one call to Buell Customer Service. AW | ||
| Anonymous |
Buellfuel, I had a similar problem and my dealer was great at accomdating me. I bought my '98 S3T new and it already had a bubbled tank. Even though it took 6 months (not a dealer issue!) to get the tank, it finally was delivered. The problem was that I now lived in a different state!! The dealer sent the tank to the nearest dealer and they installed it for me. ALL AT NO CHARGE to myself!!!! I can see the dealers point in not delivering the tank to you. How do they know you're not going to turn around and sell it on e-bay or some other site. The tank is a replacement for the bike you SOLD! I'd recommend you get in contact with the person you sold the bike to and have their dealer contact WI H-D to arrange shipping, etc. Just my .02 worth. Mennis | ||
| Anonymous |
And that would be from Anonymennis.  But do listen, he does know. | ||
| Ralph |
It's pretty simple, Buells policy is not to release the new replacement tank until they have the old bubbled tank. What's the big deal? Have the new owner take care of it, it's his bike. Personally I think it says it all that Buell takes care of these problems at the factories expense. bighairyralph | ||
| Buellfuel |
Latest update on S1 replacement tank...I did just what everyone suggested...I am having the new tank shipped Dealer to Dealer, (WI. to N.Y.). It will then be the new owners problem from there I guess. This took three more phone calls, but it's done! Just frustrated with the Buell Bureaucracy. Too nice of a Fall day to be writing, I'm outta here, and going for an S3T ride. | ||
| Anonymous |
To any Buell CS or Corporate types: I recently traded in a Blast on a Harley. I wasn't treated to the full buyback price on the Blast even though I qualified fully. None of the 'participating' HD/Buell dealers were interested in honoring the buyback program. They all wanted to pay the same $3000 ballpark for a trade in on an excellent condition bike for which I paid full sticker price. I understand the dealer perspective. They have to absorb much of the buyback cost. My point is simply that the program hasn't worked in this instance. I feel cheated. However, I don't want to get the dealership in trouble. Sometimes relationships just plain suck. DaBear | ||
| Psychobueller |
Quite honestly, any dealer who wouldn't honor the Blast buyback program is not worth having a relationship with. Have you spoken to the owner of the dealership? I think we need to start naming names if we ever expect to weed out the bad dealers from the good. | ||
| Anonymous |
To further illustrate, the dealer I originally purchased the Blast from actually was willing to do the full deal. However, they wanted almost $2000 more for the HD! The dealer I bought the HD from is very enthusiastic about Buells so they are cool in that perspective. I won't say any more than that. I must confess to maneuvering the dealer who took the Blast for the HD. I didn't mention the Blast until AFTER I had numbers for the HD. I've had my suspicions regarding the handling of Blast trade-ins - and my and the dealers' actions may have fueled my theory. In the end, the customer pays for it somehow or another. DaBear | ||
| Mikej |
DaBear, Yep, always work out your deal before you factor in the trade-in. They have to watch out for their business, you have to watch out for your's. Just like applying for a job, they want to know your salary history before they'll tell you what their salary range is for the position. | ||
| Epierce |
I know how you feel, bought my wife a blast at the same time I bought a 9R. Was told we could trade it in and get our money back for the trade in. Went back four months later to trade it on a 883 and was told we did not qualify. But that is only part of the problem I have with this dealership. Just changed tires on my 9R today, had 3500 miles on them. Seems to be about right according to others on this board. I took the wheels off myself and took them to a Suzuki dealership that has a bubble balancer. Picked them up this morning and asked to see the stock tires. To my dismay, I noticed a plug in the rear tire. I could not believe it. When I bought the bike from the dealership in Knoxville, Tn. last year, the bike had 40 miles on it. The salesperson said that they ran the bike through its paces. Evidently one of them had a flat tire and instead of replacing the rear tire, they plugged it. I have never plugged a tire on any of my motorcycles, and never will. I am anal about checking the air pressure before every ride. Not only is this unprofessional and unethical, it was also very dangerous to me as the rider. I paid MSRP for this bike, and I feel betrayed by this dealership. Don't get me wrong, I love this bike. I plan on owning a 12R in the near future. You can bet I will not purchase it from Knoxville Harley/Buell. | ||
| Dynarider |
Got the same run around with a Blast trade in. The wife wanted a Lowrider but the dealer wouldnt give full value towards it, only wanted to give us about $3000. But the dealer was willing to give us the full value $4395 or so if we traded it in on another Buell. Does that make any damn sense? Gives me more if I buy a cheaper bike with less stuff to buy for it? | ||
| Sarodude |
Blast Parts Book Problem? Please check this post. -Saro | ||
| Xb9r43 |
Hey guys, About two weeks ago I ordered a shifter for my xb9r, The dealer still has not gotten the part, they said the reason it is taking so long was that "it was a Buell thing" is it possible that it takes this long to get a part or are they giving me some B.S. thanks | ||
| Blake |
That last thing you said. My bet would be that they hadn't ordered it yet. | ||
| Bigdaddy |
Please hold the calls Blake already won. | ||
| Jim_witt |
Pete, Anything is possible. Could be a combination of when you placed the order, a screwed up dealership and/or the "Buell thing". For example, let's say you ordered the part for your bike on a Saturday. It's possible your dealer only places Buell parts orders once every week and that's on Fridays. So it's quite possible it could take a little over a week to get something, depending on when it was ordered. If you want to dig further, ask your dealership if they place orders once a week and what day that is. Once ordered by the stealerships it should only take a couple of days to get the parts. Then again, it could be you're dealing with one of the many screwed up dealerships throughout the country or one of those "Buell things". I waited for a PM wheel once for nearly 5 months but that was years ago before Buell got their act together. -JW:>  | ||
| Nevco1 |
If it is a Buell part, it is in stock at the Franklin, WI Distribution Center (DC). IF it is an accessory or upgrade part like the PM Wheels, it most likely comes direct from the respective supplier to your dealer. The shifter should be a normal stock item and should ship from the DC within a day or two of receiving the order. Just add in the appropriate time for UPS Ground and you will have an idea of when to expect the part. Too Bad you don't live here. Hal's HD/Buell has virtually everything in stock and what they don't have only takes 2 to 3 days to get from the DC. Now, that's a Dealer!!! | ||
| Daves |
I heard there was a dealer in Waterloo Iowa that actually stocks Buell parts too! Ride to the edge! Dave Iowa HD/Buell (Buell Cycle Center) | ||
| Court |
Allow me to share a "hint" from an old pal.... Please people, if you are going to ask about these things, PLEASE provide a part number (remember Court pleading for Buell owners to spend the $$ for a parts manual?) and that makes it POSSIBLE for someone to check into it. "A shifter" is pretty broad in that it could be the engine lever, shift pedal, or several other parts from the shifter assembly. If you don't have a part number, at least something like "you know, the little doohickey (that's a technical term) that does ???????? so your tech crew has a chance to get a part number. Also, provide the name of the dealer you ordered from so that someone can check to see if the dealer in fact has ordered the part. Having a filled out a BADWEB profile helps. When you go to your dealer, and they say "I'll have to order that." Do the following, Ask for the part number that they will be ordering and ask, when will this order be actually placed with Buell? ASK FOR THE PERSON's NAME who is ordering the part. WRITE DOWN the person's name, the date and the time you ordered the parts. MAKE SURE that person sees you note these items on the receipt they give you for the order generated by their computer system. Also it helps if you tell them you want to pay for the part now, instead of when it comes in. If you pay for it now, the order goes into the computer THEN, not when they get around to it. Now they still have to transmit that order, but at least they don't have to remember to enter the order later. Ask to speak to the parts manager. When you get to the parts manager say the following. Mr. Parts manager, I'm a Buell owner and enthusiast. I sometimes need normal service parts such as shifters, turn signals, levers, mirrors, handle bars and the like cause I sometimes fall down. I see that you stock plenty of these things for the Harley-Davidson brand of products and I think it is a reasonable request to ask you to stock these sorts of things for my Buell. Wouldn't you agree that is a reasonable request? I know that Buell stocks all these types of parts in the exact same location as Harley-Davidson, the Franklin distribution center, and that your order process for Buell parts is identical to the one used for Harley-Davidson parts. Is there some special reason why I can't get Buell parts in the same manner as your Harley-Davidson customers? Then pull out one fresh green dollar bill and say "see, my money is the exact same color as the Harley-Davidson customer's money and I want to spend it with you." "I'd rather order parts from you, instead of from the several dealers around the country who will stock these items and mail them to me, such as Iowa Buell." "These other dealers have in the past gotten me and others riders parts in days, not weeks." "Those orders and dollars could be coming to you, if I don't have to wait an unreasonable amount of time for simple service parts." If the parts manager seems not to be responsive to your requests, ask to speak to the owner of the shop. Ask him the same questions. If, on the other hand the parts manager agrees with you and asks what kinds of items specifically you would like to see him stock, tell him, Ask Court for his "top 100" and make sure you do two more things. Tell him you will help by telling every Buell owner you know that this dealer is both willing to listen and willing to work with you to make your ownership experience better. The do what you said you would do! You do have the "power" to affect your Buell experience. How you make the request, makes all the difference. Part Number:N0630.02A8A Description:SHIFT PEDAL ASSEMBLY Available: Yes Superceded To: Part Status: Active Superceded From:N0630.02A8 Retail Price: $27.95 Min Ord Qty: 1 Dealer Net: $xx.xx Std Pack Qty: 1 Weight: 0.16 lbs. | ||
| Xb9r43 |
Thanks for the advice. Yes its the shift pedal assembly P/N N0630.02A8A, and yes I payed for the part when it was ordered, Now I know I can expect better service. The dealer is Lighthouse Harley-Davidson,BUELL Huntington Station NY | ||
| Court |
>>>The dealer is Lighthouse Harley-Davidson,BUELL Huntington Station NY Egads...you are in my neighborhood! That the one on the East side of the street, just as it enters the bend headed to the water? Gads...what a small world. | ||
| Nevco1 |
That's right...I did hear or read somewhere that there is a really great, customer oriented Buell Dealer in Waterloo. Not to mention the Owner, Buell Manager and some young guy are really active in making theirs the best BRAG Club in the world. Gosh, with track days. BattleTrax, rides and promotional events up the gazoo that's an act that is really hard to follow! | ||
| Xb9r43 |
Court Lighthouse HD buell is now located on rt. 25 (east-weat)south side of road in Hunt. Sta. There is a HD shop on rt.110 in Huntington on the east side of the road close to the village about 2 mi. south of the harbor. | ||
| Court |
That's the one I was thinking of...the one on Route 110. What a nice area! | ||
| Xb9r43 |
Court Thanks, I live about 20 mi. east near Port Jefferson. The parking lot near Pt. Jeff. Harbor is a huge bike hang out on the weekends, a great place to meet before a ride or just pose. By the way my "SPECIAL ORDER PART" came in today, nobody mentioned it was a special order until today. I will try to talk to the parts manager as per your post. | ||
| Court |
Peter: I know the area a little bit, well....from one trip out there. You, I'm betting, have some GREAT riding areas! Talk to the guy...take the "high road". You're gonna have that XB a while, make the experience all it can be for all involved. Ride safe, lean much and smile more.... Court | ||
| Csg_inc |
Tire mounting error Just changed out my first rear tire on my XB9R and to my surprise the the yellow dot on the tire was directly over the inside the wheel dot not 180 degrees away like the manuel recommends. When balenced the new tire took one ounce less weight to balence than was on from the factory (1.25oz). Has this happened to others? I would have thought it would be correctly done at the factory and that my dealership mounted the new tire wrong. Ok well the first time they mounted the new tire yes they did mount it wrong (lined up the tire dot with the valve stem) so I made them do it over and show me the location of the wheel dot. What about the rest of you XB people have you had the same issue or am I the only one? PS. I love me Buell DAVE | ||
| Littleone |
BEWARE REALLY LONG POST! So i hope that i am posting in the right area. Anyway this is the letter that i send to buell three weeks ago and not a single peep out of them. They could have at least told me off or something. Beware long post! I think that i shall send the same letter updating it when something else falls off to them once a week. What do you think? "I am writing to you in regards to my 2001 Buell blast that I bought May 10th 2002. First off I believe in the Buell line, and what Erik Buell stands for. Just a little History, I have been ridding bikes since I was a kid. I have had all kind of bike from Dirt bikes and street bikes. So needless to day I know how to ride and I love it. When I was shopping around to buy a new bike I wasn’t just shopping for a new bike. I was shopping for a dealership that believed in their products a dealership that treated me like and equal. I looked at Buells; I had the chance to ride one during the BC Safely council course. I read up on Erik Buell on his belief in his product and the passion for bikes that he has. So needless to say I bought a Buell Blast. Deeley's House of Buell in Vancouver, BC, Canada, Stu, Kim, and Dale has been the best ever. They treat me great and genuinely care. They are #1 in my books. I am in the customer service industry; I even light the Harley/Buell Booth here in Vancouver at the Trade Show. I believe in Buell I will not shop anywhere else. I buy my helmet, gloves you name, and I tell everyone to buy at Buell. I am just unsatisfied with my Blast. The Buell blast is supposed to live up to it’s pre production name of “ Thor” but mine has not. The reason I bought the model of the blast is due to the fact that I am a small girl I didn’t fit any of the other product line. It is supposed to be a reliable bike but I have had so many problems with this bike that I have a hard time believing in it, the bike has left me stranded before. Deeley’s House of Buell has bent over backwards for me. My bike has spent ½ it’s life in their shop with one problem or another. That is not why I bought a brand new bike. Sure I could have went to Kawasaki and bought a bike for the same price but it’s not the money it’s the product and customer service. I just want to bring to your attention that my blast had had so many problems that we have renamed it to “ Gizmo the Gremlin bike”. Every time it’s the same response “ we have never had a blast do that before” I am tired of wasting money and time on the bike, this bike is also wasting the time and money of the dealership. I was told when I bought the bike that would not have to use the extended warranty, so why bother wasting the money on it. Let me tell you that I am happy that I did spend the extra money otherwise I would be in debt. The warranty however runs out in May 2004, now I would like some solution to the problems with the bike. I am not sure what to do next If I could I would just sell the bike and buy a different one, but like I said I do like the Buell product. I just wish my bike would quit breaking down and costing everyone money. I am scared to keep the bike after the extended warranty has run out. I feel like I bought a lemon. My bike is the only vehicle that I own so when it is in the shop being repaired for three weeks that inconveniences me a lot. I still have to pay the insurance and payment but I don’t get to ride it. That bother’s me, I feel as if I may have wasted my money on the Buell. If you need details about the problems with my bike please contact Deeley’s House of Buell. Here it is in short form: - Electrical problem (loose wires 1 week into buying) - Wheel bearing (went well before their time) - Rocker box - Gears/ gear forks needed to be rebuilt (transmission)( three weeks) - Horn falls off - Intake boot to carb falls off (left me stranded on the side of the road) - Cracked housing for Speedo (unknown cause) - Rear brake (ton’s of problems and still a current one) - The Carb fell off - Manifold Coupler (replaced 3times in less than a week) - Spark plug lead wire wore right threw shorting out - When the spark plug lead and Manifold coupler went there were Blue flames coming from the pipe, so now the new pipe the packing was blown out. (Again left me stranded on the side of the road) In closing I would like to say I do think the only reason I still have this bike and return to Buell is due to the dealership and genuine care about the product and me. I just wanted to bring to your attention the many problems that I have faced with this motorcycle. And at this point in time I am will to take a lose of what money I have paid for the bike if the contract is Voided. I don’t feel that I should be stuck with a bike that is breaking down constantly and I don’t trust the bike for a long road trip anymore. Thank you for your time and consideration in this matter. Heather Sloan" Do you think that Customer service will ever answer me back? | ||
| Court |
>>>Do you think that Customer service will ever answer me back? They may. The real test will be if Deeley's goes to bat for you. The relationship between you and Buell passes directly through your dealer. The dealer says "yes", regardless of how BCS may feel, the deal happens. Conversly, without the dealers support, nothing happens. It sounds as though your concerns have merit and warrant someone from BCS looking into. I'd read your curt marshmellow and lemons comment in the "Dear Erik" area, BCS likely will too. Those comments will insure you journey is akin to climbing a greased mirror and will likely, as they nearly did me, keep someone from reading on and getting a sense for your concerns. I'd suggest you take a moment and go back and read my post some months ago in this same thread. One salient point you should take away....
Best of luck and no one can help your cause more than Stu. He's been into Buells for a number of years and knows the ins and outs. Thanks, Court |
