| Author | Message | ||
     Daves |
I have already apologized to JProvo face to face but this is for the rest of you so you know what really happened. As many of you know, James made it from CA to the 20th and back to Waterloo with a cracked valve guide in the head of his Blast. Well somewhere between the service dept and parts dept the "down vehicle" part of the order for a new head got "lost" this is why it took so long to get him back on the road. I am not sure how or why this happened but will be finding out to make sure it never happens again. It was our fault and not the fault of HD or Buell. I just wanted to set the record straight. I can only hope that this mistake will not affect the faith many of you have shown me and the dealership. Ride to the edge! Dave HD/Buell Cycle Center Waterloo Iowa | ||
| Daves |
PS Thanks Court for helping me get to the bottom of this. Dave | ||
| Jon |
Doesn't affect me, but Dave I've seen (posts) how you handle yourself and how professional you are. You also have a natural salesman streak in you without being pushy or phoney. EVERY business has a hiccup now and again, but it's the response of that business to the hiccup that preserve's it's testimony afterwards. You just showed you have it. | ||
| Nevco1 |
Dave...Same comments as Jon's. Keep up the good work. We need more like you!!! | ||
| Glitch |
I'll tell you what Dave... If every Buell dealer was like you and yours, there'd be more Buells on the road, as all dealers would be waiting for the BMC to send 'em more. It's posts like this, and the quality of service you provide, that puts you at the top! | ||
| Iamike |
Well James just took off this morning. I think that he was a little reluctant to leave. I know my family really enjoyed having him as a guest for the week. I want to thank Dave & Waterloo HD/BUELL for getting him back on the road. (Dave, I really tried to talk him into that S3, but he was concerned about the hassel of getting it Californized). I offered to escort him to Colorado but my wife nixed that idea. I can't figure out what her problem is, I've only been on 2 weeklong trips this year. You guys out in CA be good to him. Anybody that is crazy enough to ride a Blast that far deserves special treatment. | ||
| Newfie_buell |
Dave, Really nice to meet you and the rest of the guys from your place. If I had to frequent a retailer it definately would be yours but seeing there is only 3000 mi in between I think I'll stick to OZ666's backyard garage in Buffalo, NY. Much closer and he actually had the parts in stock (Isolator Issue caused by riding in Detroit). You appear to act with honesty and integrity which is hard to find in any business these days. Keep up the great work. | ||
| Anonymous |
Daves, All dealers do make mistakes, but the fact that you guys both admitted it, and tore apart a showroom bike to put a customer back on the road is the way these mistakes should be, but seldom are, covered. Thank you, and thanks to all the folks at the dealership who supported your decision to make it right. IMHO, you guys are the epitome of a Buell dealership. | ||
| 99buellx1 |
I was not aware until just now that this is why the problem arose.  I would like to apoligize to James for us keeping him here(not so sure that he didn't like it though  ). Sorry about the unexpected delay if you ever need something, it sounds like we owe you one. Have a great trip, it was great to meet you. Craig Buell Cycle Center | ||
| Court |
Dave: I, ever the seeer if GOOD in all things Buell, have a fairly glowing report that concludes with all, (Buell, dealer, impacted customer (victim)and effected (spectators)customers, being declared winners. Waterloo: Went to the mat for the guy, had his escorted from East Troy to IA, saw to his well being and went about getting resolution. The hiccup quickly gets lost in all the good. DEALER WIN. Buell: Responded to a "wazup?" plea within minutes and got to the bottom of the situation. This (and the pundits may keep to themselves about how things WERE, please) demonstrates the progress that Buell, having kept their ear to the tracks, has made. BUELL WINS. Impacted customer: became the center of the dealer service universe. Things got done, the bike and customer were treat importantly...kinda like they are the lifeblood of Buell and Buell Dealers...they are. CUSTOMER WINS. Spectator customers: DaveS, his enthusiasm and dedication has sent an example. People see every sale made in Waterloo and the way customers, potential customers (damn near anyone is to Dave) and spectators get treated. I said it yesterday, a rising tide carries all boats. Those who don't go 3,000 miles to buy from Dave do so either by mail or spread the word in their respective Buellhood. WORLD OF BUELL WINS. Stuff like this just makes me proud as hell to have been a spectator to the evolution (may I use that word) of Buell! Court | ||
| Gravedigger |
Dave, He only had to wait a week??? Good thing he didn't end up down here about 4 hours south of you. It would have taken him 3 weeks just to get the part in!! He definately ended up in the right hands with you guys. Mistakes happen. It is a testiment to the quality of your dealership for you to come on here and publicly admit your mistake. Most dealers (of any brand) would not do so. I am sure, (from past dealings with you) that when the situation was discovered, you stepped forward and made it right with him. There is a reason that many of us travel great distances or have parts/equipment shipped from you. Your honesty in this situation just reaffirmed that point. Keith | ||
| Xben9r |
I really have to agree with Keith on this. Dave and the rest at Waterloo have an outstanding dealership with a great attitude towards the customers. I have dealt with dealerships that were owned by close family friends and not been treated as well as I have been at Waterloo. Everyone makes mistakes, it is how we as customers are dealt with that separates the good dealers from the bad. With my bike now I called a local dealership to see about an estimate. The conversation went as follows.. 'I have a wrecked Firebolt, can I get an estimate there?' slight pause.. 'did you buy it here?' 'No.' 'No thanks.' click. When a dealership opens because there is a buck to be made, we all loose. When a dealership opens because there is a customer base that needs the support of a good dealership, we all win. I may have to drive 3 hours to get there, but Waterloo will be my first choice for anything done to my bike (or bikes) in the future. Thank you Dave, JJ, Doug, and all the others at Waterloo that make being different a difference. Ben | ||
| Sarodude |
Uh, Daves- I don't think this little mixup will bring down what seems to be an excellent Buell dealership presence - at least not on BadWeb. If I lived out that way I'd be sending folks your way. Like the Anonypost says, it's not so much that a mistake was made but how the mistake was handled. -Saro  | ||
| Buelliedan |
Dave, Its good of you to admit the mistake. Unfortunately this scene plays itself out all too often at so many dealers across the country and instead of the dealer admitting to the mistake like you did they blame HD/Buell for poor parts delivery or some other such bull. I once had a similar situation on my recalled shock. Dealer said it was backordered for at least a month. I called up Buell customer service only to find that it had been delivered to the dealer(Barnett HD in El Paso, TX)2 weeks previously but they had never even bothered to open the box!!! | ||
| Ezblast |
Great Customer service attitude! I wish my dealership had that kind of spirit. I'm just hoping you guys did a perfect job as well cause it won't get any babying on the trip home! - His goal is to be home by his Aniversary and thats likely to put him in iron butt territory at this point in time - lol - Got Thump?! Just Blasting on the Dark side! EZ  | ||
| Iamike |
Bad news!- I just got a call from James. He didn't even make it to DesMoines (120mi.) before a rocker box gasket gave out. Zooks Buell in DM is going to get him back on the road this afternoon though. I told him before he left that everyone needs an epic ride to talk about and this must be his. | ||
| Nevco1 |
That is going to make for some of the most interesting stories he will be able to tell in the "Senior Center" 40 years from now. Like they say, when it rains, it pours. Just hope that is the last of his misfortunes forever. Hats off to all that helped him during this time. Sounds like y'all made friends for life. | ||
| 99buellx1 |
Break in?, We don't need no stinkin' break in!  Craig  | ||
| S320002 |
Dave, You, Buell and the dealership have come light-years since four guys on four Buells left Waterloo for Lake Geneva,WI in 2000. I could not be more impressed. I feel privileged to have witnessed a small part of it. Back to designing avionics, (some will aid the Rutan brothers' next 'round the world record effort). G | ||
| Buckinfubba |
Dave and the whole waterloo staff....yes that includes you craig  You did well, stuff happens, you fixed it, made it right and did more than most. keep it up and I will too. Brian Tilley hd/buell 704-872-3883 buckinfubba@hotmail.com | ||
| Crusty |
You know, some of you guys ought to move up here to New England. You'd love the roads, and we'd love having dealerships like yours. | ||
| Crusty |
P.S. It was a gas meeting you at the 20th. | ||
| Sparky |
Daves & Iamike, Thanks for keeping the rest of us informed and for taking care of one of our finest SoCal riders. I wish him the best on his return trip home. Hopefully he'll consider this on-road misfortune as nothing more than one way of meeting some of the finest Buellers in the midwest. Sparky | ||
| Timbo |
Dave, IamMike and all who have helped... What Sparky said! Thanks Timbo | ||
| Daves |
Thanks for the support guys! Ride to the edge! Dave HD/Buell Cycle Center Waterloo Iowa Iowa HD/Buell (Buell Cycle Center) | ||
| Iamike |
Dave, I see there's a little confusion on my screen name. Iamike = Iowa Mike Thanks for the thanks for keeping James last week. I would hope someone would do that for me in the same situation. It's a heck of a lot more fun than sitting in a motel room. | ||
| Cjmblast |
IA Mike, your a really good person to do that for James !! Sounds like you and your wife took really good care of him, and he was lucky to hook up with you !! I hope if I ever have problems like that, I'd know someone like you !! CJM | ||
| Shazam |
kudos to all who helped....it's definitely a refreshing thing to witness.... side note: I ran into Dave on Sunday at Mid-America motorplex, let me just say this....It is nothing short of amazing the passion with which Dave conducts himself. I had the distinct pleasure of sharing some of his time on a rainy morning, at the track, watching puddles grow.... Here's a man in the thick of things, at the track, surrounded by obnoxious heathens...who is visibly upset about this particular episode. thank you Dave! and thanks for leading me around on the fastest lap times I've had this year (July), and thanks for your hospitality EVERY time I've been to Waterloo, and thanks for lunch Sunday.........thanks from all of "us" as I am sure you don't hear it quite enough. Sam Minnich P.S. if a "donkey Punch" is good enough for adam...............hahahahaha, damn that was funny, must bring a tear to his daddy's eye! good seeing you guys again..... P.S.S. James, I guarantee that it wasn't for a lack of effort on Dave's part......that man doesn't know those three words! | ||
| Timbo |
Oops, Sorry Mike, got it now. Timbo |
