| Author | Message | ||
     Spike |
This is too good not to share, please pass this along. At my last track day when I went to put the bike up on the stands I discovered my front Pit Bull stand was broken. I was able to rig it up so I could get my tires changed, but I was bummed because the stand is a few years old and I don't have the receipt so I thought I'd be out of luck for any warranty coverage. I wasn't sure what Pit Bull's policy was on warranty or replacement parts, so I sent them this email:
The next morning I received the following email from George at Pit Bull:
I was stoked to receive such a reply. I sent them an email thanking them for their excellent response and giving them the details of the broken part along with my shipping address. Less than 30 minutes later I received the following response from George:
I was completely blown away. No proof of purchase needed, no mention of how the failure happened (for all they know I could have run over the stand with my truck), no questions asked, and replacement parts sent out using 2 day service at no cost to me? This is exceptional customer service. I don't know when my next stand purchase will be since my current stands are covered for life, but I guarantee the next time I buy stands they will come from Pit Bull. Edit to add URL for Pit-Bull website: http://www.pit-bull.com/index.html (Message edited by spike on July 25, 2007) | ||
| Interest |
Wow, Excellent testimonial. Thanks for sharing that. It's great to see companies standing by their products. It seems these days there are so many companies just trying to make a buck and if they can charge something extra or if they can make you replace something at your own expense, they just chalk it up to another sale. Kudos to Pit Bull products, response like this is what sets a company above the rest. | ||
| Slaughter |
This is WHY I own Pit Bulls. Yes, the cheaper stands from China that look like the Pit Bulls are certainly cheaper but the Pit Bulls are designed by a racer, built domestically... all the usual stuff. The Chinese knock-offs sure do seem to sell. If you are a manufacturer, it's kinda nice to have the development work done by Pit Bull to save on your up-front costs! ...but that's just me. | ||
| Jimidan |
Why Pit Bull stands rock Mine doesn't rock...it must be that your floor isn't flat. Mine are solid as a rock. (Message edited by jimidan on July 25, 2007) | ||
| Daves |
yep, try to get that kind of service from the cheap brands. | ||
| Spike |
Just had to give it a bump so Pit-Bull could receive some more praise. | ||
| Court |
I've got Pit Bulls and they are fabulous. Aircraft grade stuff. | ||
| 4cammer |
Well, you fellas can't be too smart 'cause you could have bought a front AND rear stand on ebay for what you paid for just a rear stand from Pit-Bull! And the T-stands on ebay have to be better seeing that they have all of those extra bolts, tubing gussets and lawn chair quality square section tubing! Sorry - sarcasm overflow from a previous thread. I got my Pit-Bull rear stand a month or so ago, solid as a rock and worth every cent. Oh, and made in the USA and not in a sweatshop. | ||
| Towjam |
Will the "standard" PB rear stand work with the Firebolt (without having to install spools)? | ||
| Doerman |
Towjam: Answer is yes | ||
| 07xb12scg |
This is awesome to hear. It's not often that a company stands behind their products this much. For Pit Bull it only makes sense IMO because they can keep a customer satisfied and in return get good word of mouth advertisement at a very low cost. You have to figure that very few Pit Bull stands fail because they are so well made. This means that warranty repair or replacements have to be a very small part of Pit Bull's expenses. And it's certainly nothing in comparison to the amount of free word of mouth advertisement they get from satisfied customers. |
