| Author | Message | ||
     Psykick_machanik |
I'm nearly speechless, nearly........ Do you have an itemized list of work they performed, and time spent? You have every right to DEMAND at least that. Make them justify (prove) every cent, minute, and washer. If they cannot, then you SHOULD NOT pay. In my opinion a visit to a lawyer would be a wise investment. at the very least the lawyer can send the Harley shop a letter to rattle their cage and see what shakes loose. that would have a greater chance of success. Its crap like this that gives mechanics a bad rep and that really pisses me off. Good luck and i hope some good comes your way. Also, check your clutch switch, right behind the clutch lever. I've removed and jumped both my side stand and clutch switch. | ||
| Jramsey |
All FI tubers use the same CHT sensor,'99-'00 are located by the spark plug on the rear cyl. "01-'02 are down the chimney in the opening of the rear rocker box in the center of the head. Here's a pic of the '99-'00 location.  | ||
| Mrsandman |
Ok so I guess my heads are from an o1' then because they are on the rocker box now. (Message edited by mrsandman on November 30, 2012) | ||
| S1owner |
Link wont work what did you call it i will search it | ||
| Mrsandman |
I called it buell x1 lightning troubleshooting video. (Message edited by mrsandman on November 30, 2012) | ||
| S1owner |
Now it worked i think you should post the phone number and tge GM name we should all start calling | ||
| Preybird1 |
WOW just WOW! There is a shop out here that almost killed a guy when he came through. He said he was having clutch problems when his bike actually had worn out primary chains! Well they slapped in a new clutch and sent it on its way. Well the drive chains snapped and wrapped up inside locked the rear wheel and he crashed at 75 mph on the highway. Granted he should have taken care of that long before this but........How could you send out a bike that is unsafe when you were just there and could have done a proper job. And made some more money selling him parts he HAD TO HAVE! That is a sloppy job all the way around!!!! They obviously have a chimpanzee as a tech because that is no mechanic that did that job! it's just like the shop that almost killed that guy and coincidentally the same shop that broke my bike and almost made me crash when there tech "worked on my tranny" Then they tried to blame me for the parts i brought in being wrong and it was my fault. Nope i put the same parts back in my self with no issues. If i were you i would stop messing with it and document all the problems and then mess with it. I get that you want to get it corrected but i would get my shop manual out and make a slide show up of how it should be done BY THE BOOK! Then show a picture of the unsafe repair they attempted to perform?????? Wow its a good thing you didn't actually ride that death trap! I found out that my tranny was pulled after i almost crashed and it was sent to another dealer about 20 miles away to be diagnosed because they didn't know how to fix it and the only harley dealer with a machine shop was there. The tech i met didn't know shit about my bike and tried to tell me that i blew the crank seal because i didn't have enough air flow through the umbrella valves?? I called him on that bullshit. And i countered with: Did you even look at the bike? Him: yeah what do you mean? me: um hey guy how did i not have enough air flow through parts that do not exist that you say caused it and have not existed on this motor since i took them out 4 years ago! (XB rocker box mod) Him: uh um ah Me: sorry man but i know more about this bike than you do.......You better actually look at it because i can fix it but i have no time to mess with it as i work 55-60 hours a week. I do all my own repairs on all my own machines now BECAUSE I WANT TO LIVE! The HD dealers i have had the discomfort of dealing with have been the rudest treat you like dirt A-holes i've ever met so far. You will win even in a small claims court with that clown act! I would call the GM and demand a refund or you 2 will be in court. Ok this is pissing me off now. GOOD LUCK BRO!! | ||
| Preybird1 |
Oh and about the harleys coming in and getting special service. It has something to do with the HOG program that HD runs. All of non Buell dealers here were especially hateful of working on buells. If you ask around the right way you will find out the truth! As for proving it. That would probably be tricky! But it's real i have seen it and was told by a shop employee. He was promptly scolded behind the office door by the shop manager. Some people have big mouths and other people are listening! | ||
| Mrsandman |
Yah the video only showed half the problem, the bike starts when it wants to now and dies when the engine is warm and I put it into gear. Well i'm debating on showing this video to the GM at harley, but at the same time i don't want to give them any ammo for a fight. I do want my money back, its not at all fair that I paid 2700 worth of work that I have to go back and redo. The GM has actually been the nicest out of all of them, his techs are a bunch of booger eaters. Then don't give a crap about anything. Well im up for suggestions, should i alert the GM and give him the video and threat a lawsuit or play it cool for a while and just serve them papers. | ||
| Radon30 |
I wouldn't touch a thing on the bike , explain to the gm what you found, tell him you would like him to take a look at it. I have worked in the service business for over 20 years, granted not motorcycles but all the same. I would be embarrassed to let something like that go out the doors, let alone have someone pay top dollars for crap work. Try to keep your cool at first, but if you get no where with them, then I would threaten with lawyers. Also I think its important for you to voice your concerns as soon as possible don't wait to long. | ||
| 6gears |
I applaude you for your patience....I would have been down there with a shotgun. I had a similar story with a car several years ago although it was warranty work, so no cost. They had my car for 2 weeks when they said 2 days. I finally stopped in after work and asked what was taking so long. The mech. told me he was waiting on GM to send the right sparkplugs!! I went to my parts store, bought new plugs over the counter and took them back to the dealer. I told the GM that I would pick up the car in the morning even if I had to put the damn plugs in myself. When I got there at 10 the car was running, fully detailed and had a full tank of fuel, LOL. I can't believe that they released a bike to you that has ALL those problems....UnFreakinBelievable!! I used to work in service years ago and my GM used to "make things right" even if it ended up costing the company on the short term. It usually ended up with return customers and more money in the long run. I would ABSOLUTELY contact a lawyer!! Sometimes it is a little thing like a simple letter that gets the ball rolling in your direction. I have pulled the "letter" trick a couple of times and it has worked. I wish you were closer, you could bring it over and we would get ya fixed up. | ||
| Mrsandman |
Thanks Brian, yeah, I would attack this more agressivly but like I had mentioned earlier I have finals all this week and next week so im trying to to invest too much thought into my bike right now because it's just too distracting at the moment. It would definately be nice to have somebody come buy and take a look at it or if I could even drive it to them, that would be awsome. So I got the ECMSPY software and cable but its not registering any of my computer ports? There is a list of instructions I just went through and I couldn't really understand the directions because im the most uncomputer saavy person in the world, so now I have that to deal with and my battery died trying to start it lastnight. Yes a lawyer is becoming more of a reality but I feel I atleast need to forge them the opportunity to settle this out of court. 7 months of work and this is the bike that i get back? Seriously? Well hopefully I can deliver some good news soon. | ||
| Akbuell |
I will try and contain my outrage. The video is beyond description .... As to the 2 wires at the left front of the tank, I'm going to say those are the horn wires. The oil reservoir for the rear shock - the screw clamp around elec harness bits? Really? Should be a rubber spacer on the backside, and the clamp goes around an oil line, IIRC. The front clamp goes through the front mount to the rear shock and the nut is on the inside of the shock mount. Can't say about the vacuum line(s). The vent tube for the gas tank was just cut up? And the bits left in place? The eng temp sensor needs to ground to the engine. As yours is currently installed, a good chance that it is (or at least one source of) the check engine light. I would still bypass the sidestand switch, at least for now. Removes one variable from the troubleshooting process. Hope this helps, Dave | ||
| Akbuell |
Re the ECMspy and cable - I am also a computer stupido, so I got a computer guy to install a 'driver?' that allows my computer to 'talk' to ECMspy and the bike. And don't forget to turn on the ign AND the stop/run switch. DAMHIK. I would be getting a lawyer on standby. And, depending on how You feel, let the GM see the video. If this should get to trial, they will have access to it anyway ... Might do to check all of the tie wraps. They only need to be tight enough to hold the wires in place. Too tight and you can get shorts to ground, including intermittent ones. Which can really be a headache. Been there and done that one to. Dave | ||
| Mrsandman |
I did send an letter to the GM, with video, hopefully it will get solved very soon. Thanks gents (Message edited by mrsandman on November 30, 2012) | ||
| Mrsandman |
Thanks Dave,I feel it would be really a loss for them if they ever took this to court. If it does to court I will be asking for my time back as well (7months of time) So hopefully that isn't the case. Yeah I did the whole ignition thing and kill switch but it just wasn't regestering, now the battery is dead so I have to get a charger now (just my luck). I unplugged the side stand switch and the bike didn't start, not sure if that was why though. I had mentioned bit earlier, when the bike was warm and in gear it would die out. when warm and not in gear it is just fine, but will die immediatly when in gear. Oh and it starts up half the time and never when it is warm. | ||
| Kc_zombie |
While this is clearly an absolute outrage, I would'nt hold your breath on this one... Sadly you picked up the bike, which puts the ball in your court. Even from a legal standpoint you may no have a leg to stand on...  (Message edited by Kc_zombie on November 30, 2012) | ||
| Mrsandman |
Not entirely true, if that was the case lemon laws wouldn't exist. Besides its not like I could borroweed tools at the dealership and inspected the bike. I found what I found because I had to take it home when I looked at it. | ||
| Akbuell |
If you unplug the sidestand switch, you need to jumper the 2 connectors together in the wire harness end of the plug. | ||
| Psykick_machanik |
Aboslutely a face to face with the GM and come armed with a detailed list of things that are wrong that they are responsible for and what you want to make it right. people are more receptive when working threw things in person. Be FIRM with what you want. Its ok to get pissed. They need to see how they can effect people/CUSTOMERS. | ||
| Preybird1 |
Take the bike to a highway patrol Office and have it inspected by the DOT side of the highway patrol. They will and can come after shops like that for dangerous safety conditions. They can also have there safety and emissions license revoked and a big nasty fine. That is a highly dangerous state that bike is in. If you rode it and crashed they would really be liable and sued! Like others have said your demands ready and your evidence ready. They would be stupid not to deal with you. Make yourself a nice folder and set it up like your asking for a grant and detail everything and make 2 copies. Give one 2 the GM for his review. Take lots of detailed pictures and do not show them the Youtube video either. If they do not work with you, You may need to get a quote on the same repairs from another store and do not say anything about what is happening at the other store or they may tell on you! Find out exactly what the job labor is or was. And The job flat rate labor manual will tell you exactly what time frame the job really takes.Anything more must be authorized by the customer. They can't just slap in unexpected charges that were not gone over and or agreed to by the customer. | ||
| Two_seasons |
I would not have done this letter. An attorney should have been engaged. Your letter had no "teeth" to it, so to speak. The more you continue to "air your laundry" on the internet, the dealer may claim you have harmed their business, claim you may have taken away income from their business, then turn around and sue you! Could get ugly. You may want to ask admin to remove this thread. | ||
| Mrsandman |
You make a good point! I don't want anyone to think of it as "airing my laundry" Its just that i've never been in this situation before and i feel i've been broadsided in a way and everybody has been supportive of my situation. As far as the attorney thing, im trying to avoid that route. | ||
| Mrsandman |
NEW SYMPTOM: Ok, as some of you may heard, my bike was dying when put into gear. I realized it was not the kickstand switch but it seems that the clutch won't disengage at all. Shifting the bike in and out of gears while engine is off is normal, no findings. But when the engine is running and I kick it into first, boom instantly turn off followed by a slight jolt. I tried to adjust the clutch cable and clutch adjustment screw, but nothing changes? This is weird because When I got the bike it didn't show any symptoms of this at all. So the other day I went to try to take her around the block and that is when it died. at a walking speed. very weird. I tried to do the trouble shoot clutch section in the manuel but nothing worked and all parts seem fine and untouched. Any thoughts | ||
| S1owner |
My bike was knocked over in a parking lot by a co worker and it through the clutch out of wack do not know much about the clutch but the shop adjusted it and said a fork was out of wack it had the same symptoms as yours | ||
| Mrsandman |
Hmmm, interesting. I can't find anything about a fork as far as the clutch goes. I'll keep looking. Thanks. | ||
| Akbuell |
Kind of off the wall, but ... Try unplugging the clutch safety switch, and jumper the two pins together in the harness end of the connector. Just like the sidestand switch. Try again. If the clutch lever fells like it should, and you have worked the lever while the clutch inspection cover is off and visually confirmed that it appears to be working, then the issue is electrical, IMO. | ||
| Akbuell |
I don't think you could get the bike into gear w/the engine running if the clutch were not releasing. Plus, it would try to leap out from under you, not have a slight jolt. Even properly adjusted, the clutch will drag slightly, causing the lurch you feel when the engine dies. When in neutral, the ECM grounds through the neutral light switch. If the bike is in gear, and you try to start it, nothing happens until you pull in the clutch lever, grounding the ECM through that circuit. In your case (Especially in light of the recent 'service' it received !!!) I believe that when you put it in gear, the neutral light goes out, the ECM is no longer grounded, and the ign circuit stops working. A way to check: Pull the wire off the neutral light switch, and rig up a jumper from that wire to ground. Now the neutral light will be on, regardless of gear position. Put it in neutral, start the bike, and put it in gear. If the engine keeps running, the problem is somewhere in the 'safety' circuit. | ||
| Akbuell |
Sometimes I can be such a dimbulb. Trust me to make things more complicated than needed. Put your bike in gear, any gear. Turn the ign on, stop/run switch to run. Pull in the clutch. Hit the starter button. I suspect nothing will happen. Confirming the problem is an electical one, involving the 'safety' circuit. If that happens, then the neutral light wire deal above will allow you to ride it,if needed. If you do jumper the wire, the bike WILL start, in gear or in neutral, clutch in or not. BTW, you did check the front and rear mount bolt on the rear shock for correct installation and torque, correct? | ||
| Mmmi_grad |
Watched the video He really needs someone to show up onsite and go through the bike. After that I would get a lawyer and sue with extreme vengeance because you the customer are in the right! This isnt the first time •••••• harley dealers have RIPPED a Buell owner and almost killed them. Good luck bit it looks like there are too many problems here to fix over the internet. Esp for someone of your skill. I would get a lawyer and pursue every legal action in the book against the business. I would also pursue every customer complaint channel start with the dealers and move up the support channel to Wisconsin. Someone has to pay for this bullshit and it shouldnt be you or anyone else. Harley and tech schools warn techs in training against doing stupid shit like this....why? Because the dealer can be sued and the customer WILL WIN! Those assholes should be mowing grass for a living instead of attempting to repair ANYTHING. They weren't even smart enough to turn the work away to a better shop in the first place. That says alot too about the management all by itself. They dont care and its completely obvious. (Message edited by mmmi_grad on December 01, 2012) |
