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Buell Forum » Quick Board » Archives » Archive through October 17, 2009 » CALL HD CUSTOMER SERVICE!!!! « Previous Next »

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Jos51700
Posted on Thursday, October 15, 2009 - 05:31 pm:   Edit Post Delete Post View Post/Check IP Print Post    Move Post (Custodian/Admin Only)

Call them, and tell them you want to see Buell saved!!

DON'T chew them out, it's not their fault!

Call and wait for prompt 4, prompt 1 is a FAQ/dead end with no live help.

Tell them you want Buell to continue, and explain WHY you want Buell saved (try to give them reasons, not just opinions like "Buell is cool!". They know that! They need a justification to continue selling Buell and they need to hear YOUR reasons!!)

For example, I told them that I saw Buell as HD's door into the youth market, and that worldwide interest in Buell was growing rapidly, that Buell racing was paying dividends in awareness, and the Buell was just now hitting it's stride.

There is a special casecode for these calls, and they will document your opinions verbatim if you specifically request them too. This is where Buell and HD have always been different, they will actually listen to you.

Call them!! Tell them you want management to know how YOU, THE CUSTOMER, the HD CUSTOMER feel!! My wait time was less than a minute. There is NO reason not to call!!
1-414-343-4056}
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Mikef5000
Posted on Thursday, October 15, 2009 - 07:52 pm:   Edit Post Delete Post View Post/Check IP Print Post    Move Post (Custodian/Admin Only)

This is where Buell and HD have always been different, they will actually listen to you.

I'm confused. You're telling me that Harley will actually listen, while Buell never did?
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Svh
Posted on Thursday, October 15, 2009 - 08:12 pm:   Edit Post Delete Post View Post/Check IP Print Post    Move Post (Custodian/Admin Only)

Mike I believe he is stating that unlike other companies Buell AND Harley listen.
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