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Newbuellertoo
| | Posted on Tuesday, August 26, 2008 - 11:58 pm: | 
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The service department has given me the same answer since last Thursday. They do not know when they will get the part.
I will try dealing with the Parts people tomorrow a.m. to see if they can track the shipment.
I am amazed that it takes this long to ship a part from a warehouse whether it be in Toronto or Wisconson. |
Kilroy
| | Posted on Wednesday, August 27, 2008 - 06:25 am: |
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I waited almost 6 months for a seat I ordered from Buell a while back. I figured they were actually manufacturing it, which was why it was taking so long. When it finally arrived, it had a manufactured date stamp on it that was a year and a half old! So, it took someone 6 months to get off their chair, walk to the right shelf in the warehouse, pick up by box and put it on the dock to be shipped out. (Oops, I'm not saying this is what is happening to your order, this subject just sends me into a rant every time). Buell needs to do something about getting parts into our hands, especially wear items like yours - hell if our motors didn't use the same spark plugs as regular HD motors we would have to wait weeks for those too. |
Bombardier
| | Posted on Wednesday, August 27, 2008 - 08:02 am: |
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They have the capability to find out exactly where the part is.
HD has a tracking system for each country they operate in so that dealers can track down parts etc. |
Newbuellertoo
| | Posted on Wednesday, August 27, 2008 - 10:19 am: |
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10:00 a.m. Dealership still has no idea when the part will be in. It is not on backorder and they say they can only narrow down the delivery window to a particular WEEK ! They are nice people and supportive of Buell and when they tell me they are just as frustrated as I am , I believe them. (Even if it is only the frustration of having to deal with my daily calls.)
Does anyone think a call to Buell customer service would help? I have never called them before and I'm not sure this is the type of issue that they deal with. Any thoughts?  |
Kilroy
| | Posted on Wednesday, August 27, 2008 - 11:58 am: |
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I've only called them once, on an issue that wasn't clear in the service manual, and they were very helpful. I don't know about specific parts orders, however. But, if you got the time, I say why not give them a call? |
Newbuellertoo
| | Posted on Wednesday, August 27, 2008 - 03:01 pm: |
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2:30 p.m.
I called Buell Customer service, who directed me to Deeley (Canadian distributor) who told me the Customer Service guy was on lunch and asked me to call back. In the mean time, I called the parts people at the dealership to get a part # should I need it for Deeley. Bottom line is that the part (36790-91) is on backorder, which is not what service told me, and has only recently been ordered. I am now looking at another 2- 2 1/2 weeks for a part that is apparently common to both 883 / 1200 Sportsters as well as the Buell S3 !
This is unbelievable!!!!!! I am so mad right now that if I was at the dealership, I would probably get thrown out.
I'm a newbie here. Is this what Buell ownership is all about???? I've read posts before about people complaining but thought that they were isolated incidents. This has totally shaken my faith in owning this bike. The H.D dealer who sold me the bike (used) talked me into the Extended Warranty and then refused to work on it the first time I had a problem as he is not a Buell dealer. I will call Deeley and probably the Dealership owner but I really don't expect much sympathy or help.
I probably won't sell it as I now know I overpaid based on what I see for sale on the board and would have to take a big loss. I waited 20 years for my kids to grow up to buy another bike and I am afraid that I bought a bike that is going to be broken more often than it is running. Extended warranty or not!
I'll let you know if anything changes, but it's now looking like I will be lucky to get another month's worth of good riding weather by the time I get the bike back.
and B.T.W. the service department told me there was no trouble found on any of my other issues, so it remains to be seen if there are still outstanding problems once I get it back. |
Newbuellertoo
| | Posted on Wednesday, August 27, 2008 - 04:53 pm: |
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Okay , I guess this will be the last update for a while. I did speak to customer service and to the service manager. I actually did get some sympathy and apologies, but no real help. I did not lose my temper with either of them and I had no reason to believe that they were not sincere. My bike is down until the back order is filled, and I would guess that being an international shipment, it may not get the priority that a domestic order would.
I guess I will say good bye to summer, my lost vacation including the Labor day weekend, and another 2-3 weeks without a bike.
C'est la vie.
Note: spending your vacation re-doing a bathroom is not as much fun as riding. (Just in case someone asks.) |
Kilroy
| | Posted on Thursday, August 28, 2008 - 06:27 am: |
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Gary -
Don't give up yet! You have just found yourself in one of those unfortunate situations that happen from time to time. This quite likely could be the only major issue you ever have with parts for your bike. It just happens to suck that it is happening during riding season instead of the middle of winter.
One thing that happy, successful Buell owners have to be is resourceful. Do not just count on ordering parts from the nearest stealership and twiddeling your thumbs until the parts show up. There are a lot of resources available to you through this forum and all the sponsors - see what you can find out from some of them. Maybe someone reading this thread will look around their shop and find the parts you need. If I had them, they would already be on the way to your house.
We all feel your pain - hang in there -
Kilroy |
Newbuellertoo
| | Posted on Thursday, August 28, 2008 - 12:59 pm: |
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I'm not giving up, I'm just in mourning. I keep jumping back and forth between anger , denial, and depression. Every time the phone rings I'm hoping that it's the dealership with news of a miracle. I guess acceptance is the next phase, but it's hard when I hear a couple of bikes go by or I look at my empty garage.
On a bright note, it's supposed to rain today so I probably wouldn't have gone out today anyway!  |
Rick_a
| | Posted on Thursday, August 28, 2008 - 01:03 pm: |
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It's weird the way things work out sometimes. First time I ordered a set of fork seals they took two months. The next time three days. Go figure.
Can't they do a part locator to see if other dealers have the part? |
Newbuellertoo
| | Posted on Thursday, August 28, 2008 - 02:21 pm: |
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They tell me that the part is only available through the warehouse. Yes it is a common part, but I guess there are a ton of bikes using (and abusing) it too. I'm told it's just the time of year. They could probably get the part in 15 minutes in the middle of February ! There appear to be plenty of aftermarket parts available on the web. I punched the part number into GOOGLE and got a number of hits.
It actually could have been worse. The extended warranty people wanted to send someone to the shop to review the bike / claim before they would okay it. That probably would have added another week. Fortunately the Service Manager argued against it and got the claim okayed. I had no idea that the extended warranty on a used bike was going to be so restrictive but this claim alone will probably make up for most of what I paid. |
Reepicheep
| | Posted on Thursday, August 28, 2008 - 02:55 pm: |
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There are four layers of headaches you have here...
1) The extended warranty folks.
2) The canadian "special" HD distribution and ownership experience.
3) The dealer.
4) The Buell factory.
Some things aren't adding up... it would be interesting to know the *real* delay each layer is adding... |
Newbuellertoo
| | Posted on Thursday, August 28, 2008 - 08:40 pm: |
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I'll probably never know. But I won't forget either. I honestly love the bike, but the whole (new to me) H.D. thing is getting a little tiresome. I'm not going to get into the whole Harley lifestyle stereotype thing here, but I bet if I had a brand new Ultra Classic there would be a little more urgency on their part to get it back on the road. I'm not sure that they understand that for me, not having my bike for 30 days means I miss out on 30 days of riding, not four Sunday afternoon jaunts.
(Message edited by newbuellertoo on August 28, 2008) |
Rick_a
| | Posted on Thursday, August 28, 2008 - 09:37 pm: |
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Not really...the '09's have a lot of new parts, and many parts that are not regular wear or service items can take weeks or even months to hit full production sometimes. |
Newbuellertoo
| | Posted on Thursday, August 28, 2008 - 09:46 pm: |
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Rick,
I'm just "Bitchy" because I can't ride.
Riding maintains my sanity, sense of humor,and adrenaline levels, all of which are a little lacking right now. Thanks for the support from you guys though. God knows my wife is not real upset about the bike being down and me spending more time at home. (See above post re: Bathroom reno!) |
Bombardier
| | Posted on Thursday, August 28, 2008 - 10:28 pm: |
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Probably the layers causing the issue.
I work for a multinational mining company and it takes up to 6 months to get parts from the states regardless of size.
I get parts from American Sport Bike in about ten days.
Go figure!!! |
5liter
| | Posted on Friday, August 29, 2008 - 10:51 am: |
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Newbuellertoo:
I finally joined the club. The belt broke this morning. No more riding for me for a while..... |
Newbuellertoo
| | Posted on Friday, August 29, 2008 - 12:34 pm: |
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5liter that sucks! I was reading on the Uly pages about belts being on backorder. I sure hope yours is in stock.
I was just looking at your profile pic again, what type of air cleaner are you using? |
5liter
| | Posted on Friday, August 29, 2008 - 12:56 pm: |
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Newbuellertoo:
That's a pro series carbon fiber cover wjth an American Sport Bike billet backing plate and a K&N filter. I have a brand new belt here already. I bought it a few years ago in preparation for the day this would happen. I just ordered the tool to spread the frame. I also have new isolators ready to go in. |
Newbuellertoo
| | Posted on Saturday, September 06, 2008 - 12:25 am: |
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I started this post one month ago today. I still do not have my bike back after 30 days! After waiting 20 years to get back on, the wait is killing me. Anyway, I have been told that the part shipped from Milwaukee on Tuesday.
I am hopefully (Hurricane Ike willing)flying to Punta Cana Saturday afternoon. With no assurance that I would have my bike back for my second (and last) week of vacation I booked a last minute special with my wife.
Hopefully the bike is ready when I get back.
Good luck to all who are now being hit by Hannah and I hope that IKE takes it easy on the U.S.of A. |
Newbuellertoo
| | Posted on Monday, September 15, 2008 - 06:03 pm: |
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I GIVE UP !
H.D. has won and beaten me into the ground. They have convinced me that the decision I made not to buy Japanese when I got back into bikes should have been made with my brain, not with my heart.
Got back from my trip Sunday so couldn't talk to the dealership. I called at 10:00 a.m. this morning and guess what... the bike isn't ready yet. They tell me the part did not arrive until last Friday. (Almost three weeks after being ordered and two from the time it was shipped) So that still gave them Saturday and all of today to get it back together. When I called at 4:30, the bike was now on the stand but the Tech was having a problems with some unidentified seals! The guy working on it has apparently agreed to come in on his day off Tuesday to finish it up, the service manager is off too. so I'll be surprised if it actually gets done.
Life, and the riding season, is too short to screw around like this with a bike I can't depend on or get parts for. |
Reepicheep
| | Posted on Monday, September 15, 2008 - 08:48 pm: |
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HD didn't, your dealer did. Plenty of import dealers will be just as bad... maybe you should choose a good dealer first and foremost.
I think Canada is a locked in market. I have no first hand experience with them, but I know when competition goes away, service inevitably tanks. |
Newbuellertoo
| | Posted on Wednesday, September 17, 2008 - 06:47 pm: |
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Reep,
Looks like you are correct.
The bike was finally ready for pick-up at 5:00 p.m. last night. Rode home 40 km.'s and parked it. I couldn't ride to work today as I had to take others from work to an outside meeting. Got home ready to go for a ride and there is a six inch round puddle of oil under the bike !
Called the dealer, spoke to the tech who did the work, (Thank God they have a toll free number otherwise I'd be out a fortune in long distance charges too!),the service advisor and the owner. To make a long story short I was advised to try to determine the root cause to see if it could be ridden back to the shop.
Checked oil - overfilled but not the problem
Checked perimeter of primary cover - no gasket leaks.
Ran the bike for ten minutes - No oil appears.
Ride around the block a couple of times-
Rear tire, belt, shock,etc., covered in oil.
Looks like the pulley shaft seal was installed improperly or was defective. I'm lucky I came home when I did or I could have crashed the bike in a corner with the oil on the tire.
Bottom line they are picking the bike up sometime tomorrow to take it back to the shop.
I am so pissed off at this point I can't even think straight! What utter B.S. this is.
Am I the only one who goes through this S**t with H.D. dealers. I really had faith in this guy prior to this incident. My next nearest Buell dealer is 1 1/2 hours away. Not real convenient getting a ride home when dropping off the bike. |
Reepicheep
| | Posted on Wednesday, September 17, 2008 - 08:15 pm: |
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Well, if it makes you feel any better, if they replaced your 5th gear drive assembly bearings, then I did that *exact* same thing. Bolted it back together, rode it for 30 miles or so, and that seal popped back out and leaked everywhere.
Make sure your belt is not over tight (if you follow the manual for my old 2000 M2, it ends up too tight). I re-seated mine with a good coat of RTV to try and glue it down, and that held. There is a 3bond product better suited, but I used what I had on hand.
Sorry for your frustration, thats seriously no fun. |
Newbuellertoo
| | Posted on Thursday, September 25, 2008 - 10:20 am: |
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Final Update (I hope) I got the bike back Wednesday night. So far, so good. It actually runs better than I ever remember it running. Maybe the selling dealer knew something which was why he was so insistent that I purchase the Extended Warranty.
All water under the bridge now. I'm just happy to be riding again.
Thanks to all for the advice and support. |
Keith_mahoney
| | Posted on Friday, September 26, 2008 - 02:48 am: |
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Good luck man. I have had some real crappy experiences with a Suzuki dealer which made me decide to never let anyone touch my bikes even if they are under warranty. As a matter of fact I haven't even picked up my Buell yet but am going to stock up on the essentials (bearings, clutch cable, belt) so that no dealer ever gets to lay his hands on my bike short of a complete overhaul under warranty, which would be cost prohibitive to me. |
5liter
| | Posted on Monday, September 29, 2008 - 01:48 pm: |
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Newbuellertt:
I just buttoned mine up. My isolators looked good so it was just a new belt for me. Good to be back up and running, at least for a while. The season is coming to an end.  |
Newbuellertoo
| | Posted on Tuesday, September 30, 2008 - 10:02 am: |
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5liter,
That's good news. We still have some time left to ride and I am going to stretch it as long as I can to make up for lost time. Let's pray for a short winter this year! |
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