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Captainplanet
Posted on Thursday, February 06, 2003 - 05:50 pm:   Edit Post Delete Post View Post/Check IP Print Post    Move Post (Custodian/Admin Only) Ban Poster IP (Custodian/Admin only)

No, I just went by the new store when I was in town.
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Riccochet
Posted on Wednesday, February 19, 2003 - 08:59 pm:   Edit Post Delete Post View Post/Check IP Print Post    Move Post (Custodian/Admin Only) Ban Poster IP (Custodian/Admin only)

I bought a 2001 Cyclone from Trev Deely Harley Davidson and Buell about two weeks ago. The staff there is courteous, polite and willing to help out. The day started with a good close look at the bike. I didn't go for a ride because the weather was iffy but later when the weather cleared up (a bit)They were willing to send me off on my test ride. This was getting close to closing time but staff were willing to put in the time. Needless to say I thought the bike gave me more smiles per hour than anything else I rode. That is saying something too because I've ridden some pretty impressive bikes in the last year. A week later I made the pilgramage to Trev Deeleys again to be treated with the same degree of professionalism that was displayed the week before. Signing away on the registration papers and bank loan the bike was finally mine (well okay the banks)The chief mechanic and I shot the breeze for a bit while he weighed/measured me on the bike and made necessary adjustments. He also asked me how I rode so he could set the bike up better for me.
I'd say he got it pretty close for the first couple of shake down rides. They took the time to walk me around the bike to show me how to adjust the suspension, belt tension, check oils etc... I have never experienced that kind of treatment buying a car so it never occured to me that I was about to be treated to an experience as positive as that. One of the staff members brought out some oil and the airbox I swapped out to my wife in the car before we headed off. I would name them all here if I had thier permission. Anybody who has gone to Trev Deely has to know what I mean. They even told me about this site and said there was some good info here.
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Pdxs3t
Posted on Wednesday, February 19, 2003 - 09:58 pm:   Edit Post Delete Post View Post/Check IP Print Post    Move Post (Custodian/Admin Only) Ban Poster IP (Custodian/Admin only)

Riccochet,

Couldn't agree with you more!

The folks up at Trv Deely's are top notch people. It is one of the few Buell dealers out there in our world that have their act together.

A great example how a Buell dealership should be!

Jim
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Reepicheep
Posted on Thursday, February 20, 2003 - 09:23 am:   Edit Post Delete Post View Post/Check IP Print Post    Move Post (Custodian/Admin Only) Ban Poster IP (Custodian/Admin only)

So where is Trev Deely? I like to drop in the good ones and give them a little business (or at least say hi) when I happen to travel through.

A particular big client could not figure out why I was so happy to be sent to Modesto California for a grueling two day job :) I looked pretty silly going through the airport with a great big piece of cardboard sticking out my luggage with a primary cover gasket taped on it.
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Hootowl
Posted on Thursday, February 20, 2003 - 10:03 am:   Edit Post Delete Post View Post/Check IP Print Post    Move Post (Custodian/Admin Only) Ban Poster IP (Custodian/Admin only)

I think he has more than one dealership. One is in BC. They have a separate Buell building. Nice place. Met Erik there at the grand opening.
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Pdxs3t
Posted on Thursday, February 20, 2003 - 11:31 am:   Edit Post Delete Post View Post/Check IP Print Post    Move Post (Custodian/Admin Only) Ban Poster IP (Custodian/Admin only)

Here is the address for Trev Deeley's

2375 Boundary Road
Vancouver, BC, CAN V5M 4W5
(604)291-2453
(604)294-3704 (fax)
Trev Deeley's
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Blaster420
Posted on Friday, February 21, 2003 - 02:37 pm:   Edit Post Delete Post View Post/Check IP Print Post    Move Post (Custodian/Admin Only) Ban Poster IP (Custodian/Admin only)

I have a question, when dealing with service at a Harley/Buell shop. Wait let me go back.... I took my '95 S2 in for recall work three weeks ago today. I was told then that they had just done recall work on another S2 the week before and it was in and out in three days. I guess I should have known better, I have called a couple of times and get different stories each time. now they say that the fuel tank must be sent to the factory to be worked on there? The last time that I called I was told that the parts were on the way and that they weren't sure way they hadn't shown up yet. When they sent in for the parts it was submitted as a "Down Bike" and with that every thing should be hurried up. Ok I may not be the brightest crayon in the box but wouldn't they all be "Down Bikes"? The time I called before that, I was told that it would be done in two days. Also when I just talked to them I got to talk to the wrench "working" on my bike said "Yeah the S2, boy I haven't seen one of these around here, It sure is nice. As soon as we get the tank off and sent in it will be ready. Then we will get the rest of the recall parts in. Should be ready on Monday or Tuesday."
You know I would have a lot more ease about this whole thing if they just told me that they were busy and it got lost in the shuffle. I'm not sure where to go from here. My only happy thought is that it is in a heated shop, I think.
Once this is all sorted out I will post a rate for this dealership, until then the meter is running.

Ben

P.S. I wonder if I just plop myself down in the owners office and ask about it and tell him, "That's ok, I'll just wait here."
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Court
Posted on Friday, February 21, 2003 - 02:52 pm:   Edit Post Delete Post View Post/Check IP Print Post    Move Post (Custodian/Admin Only) Ban Poster IP (Custodian/Admin only)

>>>I may not be the brightest crayon in the box but wouldn't they all be "Down Bikes"?

No. Think of the difference between a scratched tank and a punctured tank.

Buells policy has traditionallyt been that "down bike" orders take precedence over anything, including new production. For the pruposes of this discussion, I'm not going to debate the historical adherence to that policy.

I'd call your service manager, tell him your concerns. Tell him you are aware that all Buell parts orders ship within 24 hours of receipt and ask what you should expect.

Be reasonable, polite and assertive. It is your motorcycle, your money and you are not asking anything that was not conveyed to you in the purchase of the motorcycle.

If answers are coming "ad astra per aspera" (with difficulty), politely thank the person and call the number found on the Buell Customer Service Board of this website.

Have your V.I.N, year, model, dealer, etc ready and give a concise description of the situation. "Just the facts Ma'am".

The Buell Customer Service folks have made HUGE strides and have a reputation for being responsive and helpful.

PLEASE: Those of you compelled to flame me, do so through e-mail and let this guy get his bike taken care of.

Court
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Jim_Witt
Posted on Friday, February 21, 2003 - 03:31 pm:   Edit Post Delete Post View Post/Check IP Print Post    Move Post (Custodian/Admin Only) Ban Poster IP (Custodian/Admin only)

Ben wrote:

I'm not sure where to go from here.


Ben,

Trust me, I know your concerns. You are experiencing the typical run around of a poor Buell dealership service department and a few others involved. It’s nothing new and been going on for years.

Follow Courts directions exactly and remember the polite and assertive comment he made. Although it didn’t do a bit of good in my case, it’s the proper thing to do. I'm interested in the out come so keep us in touch with the situation.

Cheers,
-JW:>;)
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Blaster420
Posted on Friday, February 21, 2003 - 03:54 pm:   Edit Post Delete Post View Post/Check IP Print Post    Move Post (Custodian/Admin Only) Ban Poster IP (Custodian/Admin only)

Thank you for the help, I plan to be very reasonable with them. They are doing recall work so I know that it is not a high priority for them. It is a business I understand that. I will wait for another week before I call BCS. I don't want to foul any waters here. The way I see it I am getting some new free parts out of it, the bike is in a safe place, so I can wait. I did call back and talk to the owners son (who rides a Buell) and he was helpful. I am really wanting to give them a good rating. We have several event's in this area and it would be nice to draw some more Buell riders into this area.
Ben
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Court
Posted on Friday, February 21, 2003 - 04:05 pm:   Edit Post Delete Post View Post/Check IP Print Post    Move Post (Custodian/Admin Only) Ban Poster IP (Custodian/Admin only)

>>>They are doing recall work so I know that it is not a high priority for them.

That is an inaccurate statement.

YOU are the customer. You have RIGHTS and RESPONSIBLITIES.

YOU are the reason Buell exists and the very thing their business model is predicated on.

This is not arrogant, this is a simple commercial fact.

Deal fairly and responsibly.

Expect to be treated fairly and responsibly.

It's really that simple.

Court
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Rick_A
Posted on Friday, February 21, 2003 - 10:37 pm:   Edit Post Delete Post View Post/Check IP Print Post    Move Post (Custodian/Admin Only) Ban Poster IP (Custodian/Admin only)

I've gotten the run-around at a certain dealership when it came to any recall service/goodwill warranty issues. They relentlessly bulled me to avoid having my bike there (apparently). To avoid their hassle I just bought parts and did it myself (dropping the bike off at distant a dealer was not feasible). I really can't see the reasoning behind avoiding that kind of work

...and why do all parts people give such damn optimistic estimates for delivery time???
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Pdxs3t
Posted on Sunday, March 02, 2003 - 11:43 pm:   Edit Post Delete Post View Post/Check IP Print Post    Move Post (Custodian/Admin Only) Ban Poster IP (Custodian/Admin only)

Doyle's Harley-Davidson/Buell Eugene, Oregon.

This dealership use to be a great place for Buell owners but as of recently they are no longer that great place.

Doyle's no longer carries Buell product's of any kind. No motorcycle's, parts, accessories or apparel.

They are still claiming to be a authorized Buell dealership and service department.

Danger Will Robinson! Do not go there for service!

They completely hosed my bike and left me hanging!
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Blake
Posted on Monday, March 03, 2003 - 08:02 pm:   Edit Post Delete Post View Post/Check IP Print Post    Move Post (Custodian/Admin Only) Ban Poster IP (Custodian/Admin only)

Pdxs3t,
Please describe in detail your trouble with Doyle's. I know you posted it elsewhere (on the GDB), but we need to have a permanent record of facts along with your opinion stated above. Please feel free to cut and paste it here. Thanks,

Blake
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Dave
Posted on Monday, March 03, 2003 - 08:13 pm:   Edit Post Delete Post View Post/Check IP Print Post    Move Post (Custodian/Admin Only) Ban Poster IP (Custodian/Admin only)

Pdxs3t,
Sorry to hear Buell Customer played the 'independently owned and operated' card Jim but it's expected. They did give you some sound ideas to pursue. Again, I recommend you discuss this using the dealerships management hierarchy starting with the service advisor and working your way up. Keep a record of your dealings with them and record information while it's fresh. Take digital pictures as needed to document their slip shot work.

Court described it some where here on Bad Web and eloquently captured everything that I'm now forgetting.

Pursue calling the general manager from the position of you needing his help and you just want to resolve this.

DAve
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Ezblast
Posted on Wednesday, March 05, 2003 - 02:03 pm:   Edit Post Delete Post View Post/Check IP Print Post    Move Post (Custodian/Admin Only) Ban Poster IP (Custodian/Admin only)

Advanced report on Dudley Perkins - yes I still go there for parts and to fix any screw ups I perform - it happens;0).way much better in the service area. With all the custom stuff I'm doing with the bike its good to have someone look things over to spot errors - such as having the carb turned when doing suport brackets - my oops - they spotted it and fixed it when I came in for some parts,and to see about getting another float happening(what I thought was wrong-lol). When my timing cover poped off - they hustled one off another bike to get me down the road. A few years ago they wouldn't have wanted to be bothered with such a thing - lately though customer service has become their by-word and it is really starting to show & impress me. They are really starting to try, and not just rely on their historical rep. Keep up the great work guys - I've been in retail for almost 20 yr.s and can spot a turn around in a second - this is a happy suprise! - Just Blasting on the Dark side! EZ
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Pdxs3t
Posted on Wednesday, March 05, 2003 - 02:33 pm:   Edit Post Delete Post View Post/Check IP Print Post    Move Post (Custodian/Admin Only) Ban Poster IP (Custodian/Admin only)

How's this Blake?

Was on a road trip about 150 miles from home on 3/1/03 and blew my rear rocker box gasket on my 2001 S3T (big time). Found a dealer (Doyle’s Harley Davidson/Buell of Eugene, Oregon) that was able to repair the gasket under warranty but in the process the dealer hosed my bike in a big time way.

For some reason, they cut the weatherpak connector from the O2 sensor and the weatherpak connector that goes into the wiring harness and replaced the two connector’s with a bullet connector (didn’t know this until I made it to the second shop)?

Was able to make it up to the next shop (after noticing something was very wrong with the bike) about 50 miles away (bike was surging, backfiring and plain running like crap and the engine light was going on and off) and have them look at it.

The second shop was not able to help me. Informed me that since the first shop cut the wires like they did and removed the factory weatherpak connectors I would have to replace the total wiring harness and the cost would have to be absorbed by me.

When I was actually able to speak with Doyle, the owner of Doyle’s Harley Davidson/Buell I was informed by him that they didn’t do that and that I was lying and there was no way in hell that his dealership was going to assist me.
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Roc
Posted on Friday, March 07, 2003 - 02:58 am:   Edit Post Delete Post View Post/Check IP Print Post    Move Post (Custodian/Admin Only) Ban Poster IP (Custodian/Admin only)

PDX - I've heard some bad stuff about Doyle's. I was told maybe 8-10 months ago that they were going to discontinue being a Buell dealer.

At one time I had a professor who was an employee of HD's, did some high level market analysis for them, go in there for service. He had an additional charge on his bill for a "broken dipstick". He had never even checked his oil and really wanted to know how he could be charged for a broken dipstick. I made no comment, but left the conversation thinking he was a bit of a dork and that Doyle's probably had another strike against them.
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Pdxs3t
Posted on Friday, March 07, 2003 - 05:46 pm:   Edit Post Delete Post View Post/Check IP Print Post    Move Post (Custodian/Admin Only) Ban Poster IP (Custodian/Admin only)

Roc,

Really bad stuff going on there! I found out the hard way and yes, they are going to discontinue being a Buell dealer. Sales manager told that too me himself. Should have been a warning!

Its a shame too because Doyle's use to be very pro Buell, not any more.

Jim
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Court
Posted on Saturday, March 08, 2003 - 06:07 am:   Edit Post Delete Post View Post/Check IP Print Post    Move Post (Custodian/Admin Only) Ban Poster IP (Custodian/Admin only)

>>>>they are going to discontinue being a Buell dealer

Ask them why
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Pdxs3t
Posted on Sunday, March 09, 2003 - 11:40 pm:   Edit Post Delete Post View Post/Check IP Print Post    Move Post (Custodian/Admin Only) Ban Poster IP (Custodian/Admin only)

Court,

That question was asked of the sales manager when I was there in the shop.

I was told that Doyle's was losing way too much money with Buell's and that they couldn't sell them, even at cost. I find that very hard to believe!

Jim
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Blaster420
Posted on Thursday, March 13, 2003 - 07:17 pm:   Edit Post Delete Post View Post/Check IP Print Post    Move Post (Custodian/Admin Only) Ban Poster IP (Custodian/Admin only)

Well the results are in. Don't take a Buell to Heartland HD in West Burlington, Iowa. I got my bike back yesterday and was very disappointed. The workmanship was questionable, but no one ever told them about the sometimes tricky kickstand I guess. When I got back into the shop the techs where all over. The service manager asked if I needed anything and I said "Yes that is my Buell there." That is when it got close to comical (if this wasn't my bike I'm talking about). When I said that it was like the old westerns when the bad guy puts his hand on his gun and the whole saloon scatters. The next thing I know the shop is empty. The service manager then pulled out the paperwork and we took care of that. I then had to go and grab my helmet and gloves, so I left the shop area and when I came back, the S2 was outside the overhead door. That is when I got really nervous. There was a slight angle and he was parking it pointing downhill I ran over and caught it as it was starting to go over. The SM just looked at me like I was nuts. That is when I saw the shifter. It was bent so far that it was digging into the cover. I pointed this out to the SM. His reaction was "Oh are you sure it wasn't like that when you brought it in?, I don't see anything else." Then I found the scratch.
scratch1
He said that the owner would not do anything about it.. he couldn't be sure it happened here, and was sure no one would fess up. So the SM said to go and get an est. and he would take care of it himself. The scratch is my main concern, the cover was in the works to get replaced anyway. Another thing that worried me was when the SM was trying to move the bike around, he was using the strap on the seat to try and "pick-up" the bike.
shifter/me
So I went to get the est. today and have left the ball in his hands. I also got an est. for this.
ouch
$150.
So my thoughts on this. I hope that the SM follows through, the workmanship was shotty, ie left out all of the nylon washers on tank cover, goops of sealer around gas cap area, and wires not zip-tied back up. Not to mention just taking so damn long. I am sorry this is so long, but I am making sure that I get all the facts so far.

Ben
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Buell_Brener
Posted on Friday, March 14, 2003 - 11:21 pm:   Edit Post Delete Post View Post/Check IP Print Post    Move Post (Custodian/Admin Only) Ban Poster IP (Custodian/Admin only)

I recently had a experience with Destination HD in Tigard OR. The service manager called to tell me that my X1 was ready after a crash (damm Volvo). I had signed paper work for the estamated repairs 6 weeks earlier and was happy to finally get my bike back (6 more weeks for me due to the broken leg). Upon arriving the service manager said he just noticed that the header pipe was scratched. They replaced it that morning and wanted me to pay an additional $460.00, suggesting that I could collect it from the insurance company myself. The same dealer who can't even get a tank bra for the bike suddenly that day discovered and repalced a blue ceramic header pipe? I left the bike and suggested they contact the insurance company on Monday and then tell me who they talked to and the result. For now I am just wondering how honest these guys are?
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Reepicheep
Posted on Saturday, March 15, 2003 - 12:31 am:   Edit Post Delete Post View Post/Check IP Print Post    Move Post (Custodian/Admin Only) Ban Poster IP (Custodian/Admin only)

Thumbs up for F&S Buell in Dayton Ohio. They actually carry bikes (two XB9S, two XB9R, a Blast and a tuber lightning), and stock "just about everything".

The only mechanical work I have had them do is mount tires, but they did that fine and had a good price, and were adaptable to let me bring in the rim, drop it off, get lunch, and come back and pick it up.

They are almost an hour from me, but they are now my "local" dealer.

Bill
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Pdxs3t
Posted on Sunday, March 16, 2003 - 07:44 pm:   Edit Post Delete Post View Post/Check IP Print Post    Move Post (Custodian/Admin Only) Ban Poster IP (Custodian/Admin only)

Buell_brener,

Sounds like Destination should have called you or the insurance company prior to installing the new header and gotten the OK. Especially if the header wasn't on the list of repair work to be done when the bike was brought into the shop.

With tactics like that one would have to question the honesty of the dealership.

Jim
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Ravensmith22
Posted on Friday, March 21, 2003 - 08:43 pm:   Edit Post Delete Post View Post/Check IP Print Post    Move Post (Custodian/Admin Only) Ban Poster IP (Custodian/Admin only)

Just wondering if it's standard procedure for a dealer to send you a custom engraved plaque with your name, your bike, its year and vin #. I know it's not much, but it made me feel good, and will look good up on my wall.
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Buell_Brener
Posted on Friday, March 21, 2003 - 10:14 pm:   Edit Post Delete Post View Post/Check IP Print Post    Move Post (Custodian/Admin Only) Ban Poster IP (Custodian/Admin only)

Pdxs3t,
Thanks for seconding my opinion, as a rule I do the work on my own bike. This time due to an accident going to the dealer was the only choice.
My opinion of Destination in Tigard OR is that they have no desire for repeat business.
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Pdxs3t
Posted on Friday, March 21, 2003 - 11:25 pm:   Edit Post Delete Post View Post/Check IP Print Post    Move Post (Custodian/Admin Only) Ban Poster IP (Custodian/Admin only)

Buell_Brener,

What was the out come with Destination?

I have found in the Portland Metro/Oregon, Willamette Valley area that Vancouver Harley Davidson/Buell is the only one for my repeat business.

Jim
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Court
Posted on Saturday, March 22, 2003 - 06:22 am:   Edit Post Delete Post View Post/Check IP Print Post    Move Post (Custodian/Admin Only) Ban Poster IP (Custodian/Admin only)

>>>Just wondering if it's standard procedure for a dealer to send you a custom engraved plaque with your name, your bike, its year and vin #.

No, it is not. It is, however, a fairly comon practice among some of the best motorcycle shops in the nation. I know my dealer posts pictures on their website weekly of new onwers and their new bikes.

Congratulations and do your part as a customer to return your dealers thoughtfulness.

Court
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Buell_Brener
Posted on Saturday, March 22, 2003 - 11:43 pm:   Edit Post Delete Post View Post/Check IP Print Post    Move Post (Custodian/Admin Only) Ban Poster IP (Custodian/Admin only)

pdxs3t,
No resolution yet, I'll post the final outcome but the GM is never in and does not return my calls.
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