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Buell Forum » Knowledge Vault (tech, parts, apparel, & accessories topics) » Dealers - Rate yours (good or bad) » Buell dealership poll - sasitfied/unsatisfied « Previous Next »

Similar to the bike poll, only on the dealership, but I don't think we need to name the dealers in this one as I think we are mainly looking for just a general head count, the head chopping can come at another time (like in the Knowledge Vault's "Dealers.." topic).

So, please answer only for dealerships you have had regular contact with and list them only as Dealer #1, Dealer #2, and so forth, then answer the following with either satisfied or unsatisfied:
Dealership #_, sales department:___, parts department:___, service department:___, and for this topic I think we can add in a variable answer as well.

I'll start:

Dealer #1: sales = satisfied, parts = satisfied, service = variable.

There, that was easy. Next? Thanks,

MikeJ

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Nykk
Posted on Tuesday, October 15, 2002 - 02:57 am:   Edit Post Delete Post View Post/Check IP Print Post    Move Post (Custodian/Admin Only) Ban Poster IP (Custodian/Admin only)
Dealer #1: sales = unsatisfied, parts = unsatisfied, service = unsatisfied.

Dealer #2: sales = n/a, parts = variable, service = most extreeeemly satisfied. (Mike Talbot rocks!)

Dealer #3: sales = n/a, parts = variable, service = variable.

Dealer #4 sales = n/a, parts = Very Satisfied, service = n/a.
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Dave
Posted on Tuesday, October 15, 2002 - 09:33 pm:   Edit Post Delete Post View Post/Check IP Print Post    Move Post (Custodian/Admin Only) Ban Poster IP (Custodian/Admin only)
Dealer #1: sales = SAT, parts = SAT, service = UNSAT

Dealer #2: sales = UNSAT, parts = SAT, service = UNSAT

Dealer #3: sales = Variable, parts = SAT, service = Variable

DAve
shampoo is better than conditioner
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Kcbill
Posted on Thursday, October 17, 2002 - 12:57 am:   Edit Post Delete Post View Post/Check IP Print Post    Move Post (Custodian/Admin Only) Ban Poster IP (Custodian/Admin only)
Satisfied. Satisfied. Parts well they are better than most and not as good as others but only because of Buell
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Blackbelt
Posted on Thursday, October 17, 2002 - 09:50 am:   Edit Post Delete Post View Post/Check IP Print Post    Move Post (Custodian/Admin Only) Ban Poster IP (Custodian/Admin only)
dealer #1 sales/service... unsat.

dealer #2 " " " " Unsat.

flint area for buells BLOWS!!
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Pdxs3t
Posted on Thursday, October 17, 2002 - 12:21 pm:   Edit Post Delete Post View Post/Check IP Print Post    Move Post (Custodian/Admin Only) Ban Poster IP (Custodian/Admin only)
Dealer #1 Sales= Unsatisfied, Parts= Unsatisfied, Service= Unsatisfied

Dealer #2 Sales= Not used yet, Parts= Satisfied, Service= Not used yet
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Tonyinvabeach
Posted on Thursday, October 17, 2002 - 04:24 pm:   Edit Post Delete Post View Post/Check IP Print Post    Move Post (Custodian/Admin Only) Ban Poster IP (Custodian/Admin only)
Dealer
Sales=not used; Service=satisfied; Parts=satisfied
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Mbsween
Posted on Thursday, October 17, 2002 - 07:28 pm:   Edit Post Delete Post View Post/Check IP Print Post    Move Post (Custodian/Admin Only) Ban Poster IP (Custodian/Admin only)
Dealer #1 Sales=sat Parts=variable Service=unsat

Dealer #2 Sales=N/A Parts=sat Service=sat

Dealer #3 Sales=N/A Parts=sat Service=N/A

I've never been to Delear 3, just parts via the internet. Buell MC should call the service department there, flat out best service I've ever seen.
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Stugotts
Posted on Friday, October 18, 2002 - 11:44 am:   Edit Post Delete Post View Post/Check IP Print Post    Move Post (Custodian/Admin Only) Ban Poster IP (Custodian/Admin only)
Dealer #1:Sales-Dissatisfied, Service-Dissatisfied, Parts-Variable
Dealer #2:Sales-Dissatisfied, Service-Variable, Parts-Dissatisfied
Dealer #3:Sales - Satisfied, Service-Satisfied,Parts-Satisfied
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Jst
Posted on Sunday, October 27, 2002 - 11:58 am:   Edit Post Delete Post View Post/Check IP Print Post    Move Post (Custodian/Admin Only) Ban Poster IP (Custodian/Admin only)
Dealership #1, Sales department: Unsatisfied, parts department:Satisfied, service department: N/A
Dealership #2, Sales department: Satisfied, parts department: Satisfied, service department:WAY SATISFIED!
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Brupska
Posted on Saturday, October 25, 2003 - 04:44 pm:   Edit Post Delete Post View Post/Check IP Print Post    Move Post (Custodian/Admin Only) Ban Poster IP (Custodian/Admin only)
Dealership#1, Sales satisfied( I only paid $3500 for a 2003 Blast). Parts-Unsatisfied( It took two weeks to get a high profile seat. They had two in stock the whole time I was waiting on it). Service-???

Dealership#2 AAAAA+++++ across the board, They give me 10% off of everything I buy from them. I got 50% off my leather jacket.
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Ratsdan
Posted on Wednesday, August 18, 2004 - 09:18 am:   Edit Post Delete Post View Post/Check IP Print Post    Move Post (Custodian/Admin Only) Ban Poster IP (Custodian/Admin only)
Local dealer. Service unsatisfied, my wifes bike would not start when I went to pick it up. They said it started the last time they tried it so it was not their problem. If you are in GA and want the name of the dealer e-mail me at dan43@knology.net
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Static
Posted on Sunday, September 26, 2004 - 05:18 am:   Edit Post Delete Post View Post/Check IP Print Post    Move Post (Custodian/Admin Only) Ban Poster IP (Custodian/Admin only)
Dealer: #1, sales: satisfied, parts: variable, but improving (new blood has helped alot), Service: very unsatisfied
#2 Sales: Oh sorry, we don't sell those things here any more, parts: ditto, service: "you want me to do what?"
#3 sales: unsatisfied, parts: "please hold while I find out what this Buell thing is", Service: unsatisfied
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Oldog
Posted on Friday, April 01, 2005 - 05:56 pm:   Edit Post Delete Post View Post/Check IP Print Post    Move Post (Custodian/Admin Only) Ban Poster IP (Custodian/Admin only)
Happy to say local dealer is improving
Sales: Excellent,[SEE JOSH] Parts: Improving a lot,
Service: good, stuck travelers given priority
just added sunday hours

I had a pointed conversation with MGR Months Prior to this posting about issues
wrote BMC,
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Court
Posted on Saturday, April 02, 2005 - 05:35 am:   Edit Post Delete Post View Post/Check IP Print Post    Move Post (Custodian/Admin Only) Ban Poster IP (Custodian/Admin only)
Remember the most important words in the Buell DRIP (Dealer Response Improvement Program)
quote:

Thank you



It words wonders......

Court
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Sweetp411
Posted on Thursday, April 14, 2005 - 10:20 am:   Edit Post Delete Post View Post/Check IP Print Post    Move Post (Custodian/Admin Only) Ban Poster IP (Custodian/Admin only)
Dealer #1

Sales Dept - satisfied, great people

Parts Dept - , very unsatisfied, slow as molasses and ordered wrong parts for me after I picked them out of the parts manual.

Service - very unsatisfied, tried to blame me for rear wheel bearings burning up by me powerwashing bike, take forever 2-3 weeks just to do normal servicing of bike (change oil, etc).
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Wboo
Posted on Friday, April 22, 2005 - 01:45 pm:   Edit Post Delete Post View Post/Check IP Print Post    Move Post (Custodian/Admin Only) Ban Poster IP (Custodian/Admin only)
Dealer1-
Service - poor
Sales - Avg
Parts - Poor

Dealer2-
Service - bad
Sales - unless you want a HD, BAD.
Parts - Poor

Dealer3-
Service - Good
Sales - N/A
Parts - Fair

Dealer4-
Service - Unknown as of yet.
Sales - Unknown as of yet.
Parts - Unknown as of yet.

Dealer one will no longer be carying Buells in the very near future. Dealer 4 will be moving much closer to me and so far in my talks with them they seem committed to Bueller's. We will see though. I am batting a poor average here in central Fl. Ocala, not being one of the listed 4 were down right rude when inquiring about trading my S3T in on a CityX. Wont go back there ever again.
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Ceejay
Posted on Sunday, June 26, 2005 - 02:54 pm:   Edit Post Delete Post View Post/Check IP Print Post    Move Post (Custodian/Admin Only) Ban Poster IP (Custodian/Admin only)
Dealer#1-Service=Bad-three weeks on two things I had done that they told me would be done in one day, especially when it was scheduled
Sales-looks to be good, not too many buells though
Parts=bad=have ordered wrong parts for me on five different occasions, showed dealer #2 and they just laughed and said that it wouldn't happen here.
Location=great five minutes from work!
Dealer #2 Service=seems good never had them do anything since Dealer #1, I now do it all myself
Sales=seems good lots of buells
Parts=good one screw up after they said that it wouldn't happen here but otherwise spot on.
location=45 minutes from work, not bad, but still aways when fighting traffic
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Pkforbes87
Posted on Thursday, March 13, 2008 - 04:30 am:   Edit Post Delete Post View Post/Check IP Print Post    Move Post (Custodian/Admin Only) Ban Poster IP (Custodian/Admin only)
Dealership #1: sales department: satisfied, parts department: N/A, service department: N/A

Dealership #2: sales department: N/A, parts department: satisfied, service department: VERY unsatisfied

(the so-called "technician" told me I needed to bypass a $70 "faulty" headlight modulator and it would cost me at least $35 labor. I found a bad ground connection after 10 minutes of inspection on my own! Headlight AND modulator work perfectly with 3 inches of wire and no more than 15 minutes of my time)

(Message edited by pkforbes87 on March 13, 2008)
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Fast1075
Posted on Monday, January 26, 2009 - 04:23 pm:   Edit Post Delete Post View Post/Check IP Print Post    Move Post (Custodian/Admin Only) Ban Poster IP (Custodian/Admin only)
Dealership #1 Sales...satisfied, Parts Dept...satisfied+ Service Dept...satisfied

There is a dealer #2...they are owned by the same person(s) and they are equal in all respects to dealer #1.

They don't always have all the parts I go looking for (but if it's a part that is used with reasonable frequency, they WILL have it next time), but they deliver on time as promised...I do my own servicing and repairs...but I qualified the service dept as good because the service manager(s) are both patient with a noob Buell owner.

A nice aside is that the owner himself always attends our monthly club rides.!!! and spends a little time with everybody to make sure "his people" are taking care of us.
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