| Author | Message | ||
     Theirishbueller |
The shop that mounted my rear tire scratched the hell out of my rim. So much that I can't believe I didn't notice when i picked it up, but I was in a hurry and threw it in the car and wasn't going to put it on till the next day. They ripped the powder coating off down to bare aluminum in 2 spots on the sprocket side of my rim. One being about 3 inches and the other about 5-6 inches long. It's pretty F'd up. What has anyone else who has had their rim trashed done in this situation? Unfortunately I picked it up around 5:30 saturday, and they closed at 6. I didn't notice till about 7:30 that evening. So they're of course closed Sun-Mon, I already emailed them about it, but my plan is to take it back up there tuesday and demand that they do something to fix the situation. Advice? | ||
| 1_mike |
I had the rim area of my wheel scratched by the changer at a large dealer. They offered two tire mount/balance for free. I haven't been back..! Mike | ||
| Ft_bstrd |
They probably didn't notice it either. Take it back up there, explain to them that the damage that is on it wasn't noticed when you picked it up but that it was done during the tire swap. Give them the opportunity to make it right. Don't just assume the dealership acted maliciously and intentionally. "Demanding" that they fix the problem implies that you already know that they will resist doing so. I know that in situations at our dealership, we usually give the customer the benefit of the doubt and work to correct the problem. OUR attitude is that it's a 50/50 shot as to who is actually to blame, but that 100% of the impact of the result of denying to assist in correcting the problem rests with the dealership at the end of the deal. That said, we DO look into the deal to make sure that we aren't getting hosed by someone taking advantage of the dealership (trying to get US to correct a problem at OUR cost for something the CUSTOMER did). We recently inacted a "walkaround" process at bike delivery to make sure that any defects in the bike are observed and known at delivery. You'd be surprised how many times someone dings a brand new bike and then tries to claim that the damage was there before they took delivery. | ||
| Spacecapsule1 |
....yep...... do exactly as written above. | ||
| Ourdee |
I like the walk around....It speaks to me that the shop is going to look after my bike. |
