| Author | Message | ||
     Sfinton |
This doesnt have much to do with my Firebolt, but I bought it for it... Bought a used KBC Vr-2 helmet off ebay that was in "excellent" condition. Thought I was getting a good deal cause it came with a mirror visor. Well to make a long story short when I received it, the helmet was not in excellent condition. After some numerous emails the seller finally said I could return it if I pay shipping and pay the 10% restocking fee. This was not stated on his return policy. So I decided to meet him in the middle and I paid shipping to ship it back. Well he received the helmet but now is claiming the mirror visor and a few other items he had in the deal were missing. Everything was shipped back in the same order he sent it to me. The mirror visor is ON THE HELMET. So it is apparent he is trying to turn this around. Has anyone had an issue like this on ebay? I emailed him but have not got a response. I told him everything was in the same order and that I will be contacting the resolution center if it not resolved. | ||
| Mudshuvel319 |
I bought something off of ebay and it turned out to be a scam. The seller had sold a dozen or so legit items to give himself a solid rating and then ripped off about 25 people in one week, including myself. To make a long story short, I tried to contact the seller about the sale but I never got a response. I filled out the ebay scam report and got my money back in about one month. But ebay requires that you make a required number of attempts to contact the seller and then wait for a response, so if your seller doesn't turn it around I'd file a complaint. Good luck. | ||
| Htekwo |
When dealing with ebay, always pay thru PayPal and always use a credit card. PayPal will refund your money if you do it within a certain amount of time from purchase. Your credit card company will also reverse the charge on a scam. Never pay cash, or debit card! If they don't deal thru PayPal, it's for a reason  | ||
| Mudshuvel319 |
That's a good point. I forgot to mention that I paid with a Credit Card through Paypal when I got my refund. | ||
| Sfinton |
I paid with paypal but now hes claiming I didn't send everything back. Basically he is lieing about the situation. He emailed me last night saying the mirror visor, gloves, and tshirt is missing. The mirror visor is on the damn helmet and the gloves and tshirt is inside the helmet. when should I start the resolution? should I wait on him to respond or just start the process? He has 100% feedback, i just dont understand why is not being honest. I did him a favor and lost my own money by shipping it when he didnt uphold his return policy and still isnt. | ||
| Mudshuvel319 |
When you file a claim through ebay, they require you to try to resolve the situation with the seller yourself. You're clearly doing that already. I don't know how long you've been arguing with the guy over whether or not you included all of the items, but I think ebay necessitates a minimum of one week. Here are the ebay claim instructions: http://pages.ebay.com/help/buy/item-not-received.h tml I think I'd tell the seller that you'll file a claim if he doesn't refund your money himself. It's a much easier process for him to just give you the refund now than to file a claim and have his seller rating suffer. | ||
| Bcool83 |
Just file a claim. If he's already giving you crap, what makes anyone think threatening to file an eBay dispute is going to change his mind? File the dispute ASAP with eBay; as mentioned, it usually requires at least 7 days from auction end. If that doesn't get anywhere quickly, your next step is to dispute the charges via your credit card company. Unfortunately you can no longer file a dispute with PayPal itself since they're affiliated with eBay - they have the same dispute resolution process now. I've had my CC company refund me money from an eBay purchase where the seller tried to screw me, when eBay wouldn't do anything. | ||
| Andymnelson |
I recently bought a DS game that when it arrived was a fake...not only that, it didn't work! I emailed him with no response, but when I filed a claim through PayPal I got a prompt refund of all money (shipping included) and I did not even return the bum product. The bummer here is that you already sent him the helmet back, so he's got you by the short hairs. I would first file a claim with PayPal, and second stop payment on the CC. | ||
| Redbuelljunkie |
The best advice... don't use ebay or PayPal- they're an evil institution with a no-customer service policy (try calling them). If you remotely believe in the Second Amendment to the Constitution you should never give these people your money- do some research on it. Check out eBay's own "Soap Box" department to get a good idea of what users really think of the operation. I can't imagine allowing either of these institutions to have control over my money. Good luck... | ||
| Andymnelson |
Lol. Not an evil institution. They have GREAT customer service, you just need to use the correct channels. Just because they don't have a phone number does not mean they don't have customer service. But you're right- people (like you) who can't figure it out or be ok with internet customer service for an internet based company should avoid it...it'll make it that much better for the rest of us (like me, who has successfully and happily completed over 500 transactions over the years). | ||
| Zoedogg1 |
Go through PayPal... screw Ebay!! I have had the same crap happen to me before. Ebay is too slow. Paypal will just take the money you paid to him in full and give it back to you. I have make over 300 buys and only like 4 have gone bad. Paypal fixed it right away. Leave Neg. feedback, dudes a thief it sounds. | ||
| 4cammer |
Never buy a used helmet. | ||
| Redbuelljunkie |
Andy, I'll be glad to forward the 150+ e-mails I sent to "internet customer service" which never solved my problem. It gets very frustrating when the same bulk e-mail response is sent to answer a different question each time, and with a different "representative"'s name attached to it- it's bunk. They really don't care if the customer is satisfied or not. The really unacceptable part was it was an eBay error, and it could have been solved in about sixty seconds if I could have spoken to a human being. That's when I realized that if I am going to trust a company with my money, I must have the ability to talk with a person in case there is a problem- that's not an option at eBay... so I don't do business with them. I also won't support a company that does not respect the Constitution of the Untied States- but that's just me. Out of curiosity, have you ever wondered what happens if you try to close an eBay account? Are you aware you cannot do it for 180 days- even if you have a serious security issue? Imagine that... you give personal information to a company, then you have a situation where you need to close an account and remove your personal information- only the company won't allow it. Now you're quite concerned so you want to talk to someone- only that's not an option at this company. So you go through their channels- but all you get is generic bulk e-mail responses that are no help at all. When you attempt on-line chat help, they refer you to the same e-mail address that didn't answer your question before. In the end, you wait 180 days just to find your account does not get closed like they promised... so, do you just start over from the beginning? Hell no, you decide never to do business with that company again. It should not be that that hard to deal with a company- in my experience the only reason a company makes things hard is in order to avoid something- like customer service. Another reason for purposeful confusion is to try and get away with something- either way the bottom line is they're trying to take advantage of people. It only pays off if people let them do it- and I won't be a party to it. It's "people like me" that are intelligent enough to stay away from unscrupulous institutions when they have proven themselves unworthy of my business. To each their own... | ||
| Iamarchangel |
I also won't support a company that does not respect the Constitution of the Untied States- but that's just me. Untied States, love it. Anyway, go through your credit card. It's the quickest and easiest way. I had a buyer jerk me around and it was his credit card company that did it. As long as there is no history of complaints, there's no question from the card company. In order for Paypal/ebay to use the cards, they have to agree with the card rules, which favour the user. The complaint process is long but it has to be. There are as many honest mistakes as there are bad sellers or buyers. I went through it, lost in the end, can't fault the process.} | ||
| Andymnelson |
Sounds like you got screwed somehow, yet you claim to be the intelligent one?  All I'm saying is that I am smart with my transactions and have had many many safe and satisfactory ones. "To each their own..." touché | ||
| Iamarchangel |
BTW, Hong Kong is full of people who open accounts and shut them down to burn people. The 180 day rule is a safety step for consumers and vendors. Allow 90 days for a complaint, and 90 days to resolve it. That's a good margin. | ||
| Moosestang |
Go through PayPal... screw Ebay!! I have had the same crap happen to me before. Ebay is too slow. Paypal will just take the money you paid to him in full and give it back to you. I have make over 300 buys and only like 4 have gone bad. Paypal fixed it right away. Leave Neg. feedback, dudes a thief it sounds. Ebay is paypal! I've used ebay and paypal for years and never had a problem. I do not keep any money in my paypal account though. | ||
| Ochoa0042 |
Act like you're someome else under a different account.. somehow get his full name & home phone number, yellowbook it, and send him a flaming bag-o-shit to his doorstep | ||
| Kev187 |
USE PAYPAL!!!!!!!!!!!!!!! I have had a few mishaps over the years, paypal always handles it. he is a loser, PayPal will get your money back! Don't write him any more, just tell Paypal you felt he is being rash because he is upset about the return on the helmet. | ||
| Fastxb12r |
you could do what I did make a myspace account with any and all info of this business and their personal info and blow em out the water by posting links to the myspace site all over in different places like craigslist and any other forum pertaining to what they sell so nobody buys from them.   | ||
| Nuerburgringer |
"Used helmet" has "screwed" written all over it. Even in the best-case-scenario, kinda like wearing a stranger's dirty underwear, ya know? I wouldn't waste my time trying to save a dime that way. (Message edited by nuerburgringer on January 27, 2009) | ||
| Redbuelljunkie |
Sounds like you got screwed somehow, yet you claim to be the intelligent one? Actually, all I was doing was changing from a buyer to a seller- and eBay screwed it up... so how does that reflect on my intelligence? BTW, Hong Kong is full of people who open accounts and shut them down to burn people. The 180 day rule is a safety step for consumers and vendors. Allow 90 days for a complaint, and 90 days to resolve it. That's a good margin. I've got no problem with that theory, however eBay has the ability to see if any transactions have taken place which could be affected by an account closing. In my case, there were no current transactions, therefore there should be no problem closing my account at my request- all the history is right in front of them. It all comes back to customer service- or lack thereof. I'm not sure why some seem to be taking this subject personally- I'm just relaying the "other" side of the story when it comes to eBay. Caveat emptor should be the rule, but a lot of people out there are unaware of the dark side of eBay/PayPal... I'm just giving a courtesy heads-up. | ||
| Iamarchangel |
Actually, now you've confused me. I'm a buyer and a seller on eBay, there's no changing that needs to take place as far as I know. Is that something new? BTW, eBay and Paypal are two different companies. They work together but they're not tied together. For example, we use Paypal to send gift money around the world. Works well and bypasses the Japanese service charges on foreign money, for example. Nothing to do with eBay. (Nothing personal here, just exchanging info. You seem to be trying to warn us, I'm trying to see the problem.) | ||
| Froggy |
Paypal is owned by Ebay, and is required for payment of most auctions now. | ||
| Redbuelljunkie |
In 2006, when this fiasco started, the requirements for buyers and sellers were different- I don't know the current rules. Then, being a buyer was simple- just open an account. To be a seller you had to provide a credit card/bank account and have it verified overnight. That's where they messed me up- somehow they had an old address as my current address, so it flagged and denied the seller request. They then went ahead and charged my card the $1 verification. That's when I discovered their customer no-service. I don't mind minor screw-ups, but when a simple error cannot be fixed simply- there's a problem. The bigger issue, though, was if I was denied- why did they go ahead with the verification? Either deny, or verify- not both. Then the e-mail/help chat nightmare started. That was it for me. | ||
| Xb12s_streetdemon |
and thats why i dont buy ANYTHING on ebay, i dont care how cheap it is} | ||
| Firebolt32 |
screwed by Ebay... Just happened to me about two weeks ago. I found a killer deal on a smartphone. I bought a blue tooth for it and a skin to cover it from different sellers. The dueche canoe who sold the phone was more than willing to take my money but never sent the phone. Paypal will protect you like said above. I've been a member and have bought MANY things for about 10 yrs. This is the first time I've been screwed. | ||
| Xbmacon |
My personal theory is, never buy anything on ebay that costs more than you are willing to risk losing. You go there to get a cheap price at the "real" risk of one day being duped (intentionally of unintentionally by the seller). You must factor that in to your decision to bid irregardless of whether Ebay or Paypal can reverse the funds for you in a discrepancy. Ultimately you are trusting their word (item description and seller bidding rules). I may be burned tomorrow on it, but in the end I knew it was a calculated risk. Again...This is My personal theory on my bidding. | ||
| Sam_07 |
I had an experience of no response from a seller after i paid him for merchandise. Paypal got my money back. Ill only purchase merchandise on ebay if i can pick it up. Buying someone elses sweaty used helmet...No thanks! | ||
| Sfinton |
I aslo know the risks involved. I'm usually anxious until I receive the product to make sure its in the same condition as described. I called paypal and now the case has been escalated to a claim. The funds were taken from my paypal funds, not my CC. He has 10 days to respond, so I'll keep you guys posted. No more used helmets. I just bought myself a new HJC AC-12 axis helmet. Thought I would give it a worl. Seems to fit good. Have to try it out in the spring. |
