| Author | Message | ||
     Escham |
when the service manager calls you about your brand new Xb12 (that you just picked up last two weeks ago and dropped off for service) and tells you , "Hey, man sorry we dropped your bike.". Today is my only day off and I had planned to install CRGs, heat shields and new grips. AHHHHHHHHHHH! They broke the clutch lever, peg and mirror. Of course they are going to replace it, but they will have it ready by tomorrow (off course he delivered that part like a jingle as if I should praise him for fixing my brand new bike so quickly). I am sooooooo pissed I cant see straight! Next stop store manager. | ||
| Phantom5oh |
I don't know what I would do, I'm pissed for you! | ||
| Escham |
Just spoke with the Store manager and demanded he get parts off the other Buell he has and his response "Well, we tried that, but we stripped a piece on the clutch lever and it wont work either.". So I moved on to start calling around and find it. That's when he drops the "Well, we might can do it all but the PRIMARY COVER.". I literally dropped the phone! That was the first I heard of that. I told him I hope he doesn't expect me to pay for this service and he said he would see what he could do. And then I told him that he should talk to service and educate them that when you drop a customer's bike, don't ever, as tempting a diversionary tactic as it may be, say the good news is.... THERE IS NO GOOD NEWS (unless you are throwing in much new items)! | ||
| Djkaplan |
"Of course they are going to replace it..." Don't be so sure. The last time I was at the dealer I bought my bike from, they broke the clutch switch somehow. I got an apology from the service manager and was told they'd call me when the switch came in. I waited 3 weeks and never got the call. I went back to get the switch and was informed they had no record of having to replace it. That dealer lost all my business and all future bike purchases over a $7.50 switch. | ||
| Whosyodaddy |
"Well, we tried that, but we stripped a piece on the clutch lever and it wont work either.". Sounds to me like you've got Larry, Curly and Moe working on your bike. Out of curiosity, what dealership is this? | ||
| Bigdaddy |
Eric, I hate to hear that. Having said that I also know that bikes, Buells, HD's, H0nda's, Whatever's, spend their entire lives fighting gravity and a high percentage of them will move to a horizontal position eventually. Before I'd take that bike from the dealer it would get the fine-tooth comb inspection! Do not, IMHO, take that bike off their hands until you're 100% positive that they've corrected the damages that they've caused. Anything that you find after you get it home will be 'your fault.' In my many years of dealing with HD shops I've found that being 'nice & positive' has normally netted me some additional goodwill for future visits. blah, blah, blah,,,,,,,,,,,I quit believing in HD service in 1991. 75% chrome hangers and no caring techs/mechs left. In a nutshell,,,not many Spidey's left in HD shops. If you find you can't do it yourself I'm all about a long-term Indy shop with a reputation to maintain. G2 | ||
| Lpowel02 |
I'd go down there...it's too easy for them to avoid you or dodge questions when you're on the phone... be nice, be civil, but be very firm....get the owner of the dealership involved and make sure they all understand that this is not acceptable... and i agree with greg...don't take the bike until you're 100% certain it's in the same condition you left it in | ||
| Pwnzor |
If the bike is 2 weeks old I'd have my lawyer get me a NEW one, let them sell the one they dropped. | ||
| Escham |
OK guys, I feel better now. I got a call back in about an hour and they had driven to another dealership and got the parts (minus the primary cover, which will take some time and I understand that). They have it ready and they are taking 50.00 off the service. I am on my way over there and I will fully inspect the bike for additional damages. I don't want to mention the dealer because I understand accidents happen and they appear to have gone out of the way to make it right. I will update later. Ahhhh, Xanax, better living through pharmacology. (Message edited by escham on June 26, 2006) | ||
| Phantom5oh |
I think Pwnzor has the right idea... Might even want to bluff them and explain how you are thinking about calling your lawyer. | ||
| Escham |
I picked it up and they had it looking ok. The primary cover is scratched where the shifter dug into it. The bike seems to run ok. Upon further inspection the rubber on the new shifter (from a bike off the floor) is partially torn and I had them order another one of those. The only problem I notice is that the bike doesnt want to go into first unless I gear down as I stop or pop the clutch at the light. Is this common? I dont remember having that problem before. | ||
| Bubabuell |
Whoa!!! Sadly taking possesion of the bike may have doomed you but I'd call some sort of legal outlet (laywer, AMA) to see about this. The fall could have bent the shift rod doo-kickey (name slips me at the moment without coffee). I'd go right back! | ||
| Pwnzor |
DEMAND satisfaction. | ||
| Mikej |
Your shift rod was probably jammed in and something bent a little. Need to open up the primary and maybe remove the clutch basket to get at the necessary pieces. Have them check your main shaft nut torque while they're in there fixing their accident. Definition of "fixed": Same or better condition than when you handed it over to their care. And if the shop owners balks at the costs of this, remind him that is why _he_ has insurance. | ||
| Destroy |
Jeez, by simply dropping the bike on its side the trans can get messed up? That seems crazy. | ||
| Darthane |
CAN? Of course...LIKELY? Probably not.  That sucks all around...I'm proud to say all of the damage to my 'bolt has been caused by yours truly! LOL | ||
| Diablobrian |
The question is did it just fall over, or fall off of a lift? (not strapped down?) Of course the trans can be jacked by an impact through the shifter shaft. | ||
| Escham |
Well now you guys have me paranoid. Again I am having a hard time getting the bike to gear down from a stop. Does this mean that there could be a problem? I just dont recall it doing this before. The bike fell over in the parking lot. I know because they put the same bolt from my previous shifter back on it and it had asphault in the indention. I did not see that until tonight. I plan to raise some more cane about in the AM. | ||
| Buellgirlie |
raise cane. the bike should be as you dropped it off. good luck. D | ||
| Destroy |
You may want to check your clutch cable adjustment. The amount of clutch release and freeplay may have changed and is causing your shifting issues. | ||
| Bake |
I would take it back and demand satisfaction, they broke it....they fix it proper. They shouldn't have let it out of the shop not shifting properly! $50 hush money is an insult. | ||
| Diablobrian |
If you cannot come to a satisfactory agreement with the dealer PM me and I'll put you in contact with someone that will help you straighten the situation out. | ||
| Justinxb12s |
Eric I like the idea of bringing in a lawyer just to scare them a little. As for that 50 bucks thats nothing! They charge you more just to look at your bike for a hour. Never take any thing from until you now it's all there or the best deal you can get. Now they are going to say well we gave you 50 bucks off so we are square. Being calm and cool are by far the best ways to go about this. But by all means "second parties" are a great idea. Justin | ||
| Chellem |
Seriously, this dealership should make it right. But everyone throws lawyers around so much it's barely a threat anymore. AND once you threaten to involve lawyers, it might actually have the opposite effect of getting the dealer's back up. Lawyers SO RARELY actually make things better - hasn't anyone ever noticed that? It should be the last resort, not the first one. Once lawyers are involved, EVERYTHING takes longer and EVERYONE gets pissed. I think you're doing the right thing, giving them a day to make it right. People drop bikes. From techs to shop helpers, it happens. It sucks, but it happens. The dealer needs to fix everything to the way it was before. But don't go in there threatening and swinging, like some people are suggesting. At least, not at first. I work at a dealership. I've seen how that makes people react. It's not conducive to a happy, speedy resolution. Just a thought. | ||
| Ericz |
Amen, Chellem!! Everyone here knows that accidents happen. It would be one thing if they dropped it and refused to fix it. It sounds like they are trying to correct what they broke. I understand the frustration but I dont find it fair at all to attempt any legal action. As long as the mishap and repairs are documented you have enough for recourse if anything should be damaged beyond the cosmetics. | ||
| Humblebueller |
I agree with letting the dealership make it right, or at least trying to. I had a similar situation with my bike and the dealership did me right, in my opinion (which is the one that counts). It is a hard pill to swallow for sure, but accidents happen, even to new bikes. Even a lawyer cannot make accidents disappear. If the dealership wants to do what they can to make you happy, I feel you should let them. If they are trying, or if you think they are trying to get over on you, that is when a lawyer becomes necessary. I like to think that most people will try to do what is right. I can tell you that in the end, my bike rides and looks new, even though that mental picture of my mangled machine is still in my head. Good luck with yours, it doen't sound that bad to me. | ||
| Escham |
DIABLOBRIAN PLEASE CHECK FOR A PM! | ||
| Diablobrian |
I emailed you and forwarded your request. Help is inbound! duck and cover! |
