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Jon
| | Posted on Thursday, November 24, 2005 - 02:42 pm: | 
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Ratyson, Fullpower,
Thanks guys. I did edit, then saw your posts and restored Perry's post.
Thanks again. |
Daveinm
| | Posted on Saturday, November 26, 2005 - 11:15 am: |
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Still haven't picked the bike up yet. We don't know what's going on at this point. |
Bnugent71
| | Posted on Monday, November 28, 2005 - 08:58 pm: |
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I had a rotten experience at Douche Rossmeyer. I tried to purchase an 04 used firebolt and the whole experience was so ridiculous. The bikes plugs had been replaced 5 times from fouling. After lame excuses for why the plugs fouled, I was told I had the price for the plug replacement included in my purchase price! Whawhawhat? Are you kidding me! I told them to pound salt. I informed them I sold cars for years and knew the business well. I was completely lied to by the finance manager and my intelligence insulted so many times. I was told to call when my financing was approved. Needless to say I bought from Treasure Coast Harley from Dale. Way cooler dealership. Bruce Tossmyrod sux!! |
Daveinm
| | Posted on Monday, November 28, 2005 - 09:19 pm: |
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I'm with you 100%!
I got my license at Pompano Harley, and I was ready to buy a bike right then and there. However, the idiot sales manager wouldn't budge from msrp, so I walked. What a dumba$$!
I got my bike at Treasure Coast. What a difference in quality of service. I don't mind driving up there. At least I know I'll get treated right. I would like to see how the service dept. at Palm Beach Harley is though.
By the way, we still haven't heard anything since they found out about this thread and told my brother to pick his bike up. |
Cataract2
| | Posted on Monday, November 28, 2005 - 09:40 pm: |
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Parents got both their HD's from Treasure Coast. Both had really good experiences there. |
Jasonxb12s
| | Posted on Monday, November 28, 2005 - 10:40 pm: |
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I just read every post on the thread and want to break something now. That dealership needs to get hit by a tornado. It seems that everybody on this sight has had bad dealings with POS dealers or know someone who has. It'll be a glorious day when the lackluster dealerships figure out how to do business. Next time I buy another toy, I'm gonna interview all the employees at the dealership. MOTHERF$$%^S!!!!!!!I feel bad for all the bikes that won't receive a good home because of jackalopes like these.
(Message edited by jasonxb12s on November 28, 2005) |
Dale
| | Posted on Monday, November 28, 2005 - 10:52 pm: |
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There are still dealers out there that do not have a clue that it takes SERVICE to make money in the long run. H-D will deal with them someday. |
Perry
| | Posted on Tuesday, November 29, 2005 - 03:12 pm: |
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Thanks guys. I did edit, then saw your posts and restored Perry's post.
Thanks again.
Yeah sorry - I thought it was clear - no offense intended. The reason for the quote marks around it was that I was quoting the original post making reference to the inane comment by the service guy. 
So far Erik himself has done me nothing but good, and I have nothing but good to say about him!
 |
Jon
| | Posted on Tuesday, November 29, 2005 - 03:22 pm: |
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Good to hear, Perry. Sorry for mix-up!
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Blackbelt
| | Posted on Tuesday, November 29, 2005 - 03:27 pm: |
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It is for this very reason why i will be driving 500+ miles to Appleton next spring(if the X1 sells) to buy my new Buell from Dave S. W/ the wife and I we feel we would rather spend the money at a location that will give us respect and dedication. You should have seen the letters my wife has written to different company's that have screwed w/ her.. How do you think i got my new Supertrapp muffler? THANK YOU HONEY!! not that she reads this board.. but it is there....
SEE YA IN A COUPLE MONTHS (hopefully) DAVE |
Daveinm
| | Posted on Tuesday, November 29, 2005 - 03:57 pm: |
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We picked up my brother's bike today. Surprisingly, it did start. Still knocking like crazy though.
They left the bike outside with the key in it. They didn't even have the balls to face us. We just picked the bike up and left without anyone saying a word to us. Another testament to the quality of service at Pompano Harley. What a joke!
Maybe we should start a thread that lists dealers not to do business with and ask Blake to make it sticky or put it somewhere for everyone to see. That way everyone would know what dealers not to go to because they'll screw you over. Once dealers heard about that and that people were flaming them for their horrible service, maybe they'd step things up, or maybe they just wouldn't care like the idiots at Pompano Harley.
I still don't understand how this made sense to them. They've lost us as customers for good, they've lost anyone we're friends with for good, they've probably lost anyone we talk to in person about this, they've probably lost anyone whose has read this thread, and they've lost money from the time alone they spent on the bike. All this because they wouldn't get the bike covered under warranty. They could have made money on the bike, kept us as happy customers, and prevented us from telling everyone we know and/or can get in contact with that they're a horrible dealership. Any way you look at it, it was just a really bad business decision. It's unbelievable that a dealer like this can stay in business. Nobody I've talked to has had a single good thing to about Pompano Harley. |
Sgthigg
| | Posted on Tuesday, November 29, 2005 - 05:33 pm: |
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Wow sorry to hear about this whole situation. Definetly would be my worst nigthmare if it happened to me. Did you ever write or contact customer service at Buell HQ? I am interested in how that went if you did.
Thanks and good luck |
Dj_rider
| | Posted on Tuesday, November 29, 2005 - 08:04 pm: |
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eric buell should personally go to these dealerships and handle the •••• himself instead of letting •••• like this slip thru |
Davefla
| | Posted on Tuesday, November 29, 2005 - 08:57 pm: |
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Erik Buell has other things to do besides babysitting the bad apples. |
Dale
| | Posted on Wednesday, November 30, 2005 - 09:56 am: |
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Sorry, but they do not seem like bad apples. This dealer just does not have a clue. |
Anonymous
| | Posted on Wednesday, November 30, 2005 - 08:08 pm: |
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Bought a 2002 fxdp Dyna Police model from Ft. Lauderdale location. They sold it to me as new, had 16 miles on it. They sent me a letter a couple of months later and said the sale would be shown as priviously titled, (USED). The way I see it they owe me money. Unfotunatly I didn't have the time or patiance to fight about it. But still thats no way for a large dealership to treat people or do businessif their concerned about their reputatioin. |
Natexlh1000
| | Posted on Wednesday, November 30, 2005 - 09:03 pm: |
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It seems to me that the best way to rate dealerships here is by voting.
There can be (A B C D E) happy....sux ratings for each dealer.
Each dealer can be represented by a colored point on a map. You know, like our "frappr" thing?
You have to KNOW that the mothership has something like this! Why shouldn't we?
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Buellin_ri
| | Posted on Wednesday, November 30, 2005 - 09:07 pm: |
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I like that idea. That way if your traveling though a state you know where/where not to go. Awesome idea Natexlh1000! |
Cataract2
| | Posted on Thursday, December 01, 2005 - 08:36 am: |
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Like that idea too Natex. |
Daveinm
| | Posted on Thursday, December 01, 2005 - 09:51 pm: |
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I want to be the first to post! 
Let's get that up and running. |
Daveinm
| | Posted on Monday, December 05, 2005 - 12:18 am: |
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I setup a frappr map to list dealers and make comments about them. A great idea Natexlh1000. Let's get this thing going. Post the dealers and an honest comment about them on this frappr map.
http://www.frappr.com/buellandharleydealersrated
Blake - It would be great to add this to badweb somewhere. That is, if this is something you want to support. |
Blake
| | Posted on Monday, December 05, 2005 - 01:08 am: |
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Pretty sure we already have a topic in the KV for this kind of thing.
I thing it could be a good resource, but I don't like seeing emotional statements like the one entitling this thread. |
Koz5150
| | Posted on Monday, December 05, 2005 - 07:13 am: |
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Daveinm
About 2 years ago I had a car that was involved in an accident. I got horrible service and the car was not fixed even after the second time I went to the shop. I told the owner he could either fix my car or I would camp out in front of his shop and let everyone know what I thought of his work because to me there was nothing more important I had to accomplish then ruin his business.
My car was fixed correctly in 2 days. I paid nothing. |
Daveinm
| | Posted on Monday, December 05, 2005 - 10:19 am: |
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Blake - Nothing emotional about it. It's not my bike that has the problem. I'm a little frustrated with the whole situation, but I'm not a person that always his emotions to get the best of him. I feel that people like that and motorcycles are a dangerous combination. However, after what has gone on with this dealer, I'd like to make sure that everyone knows how this dealer operates and not to go there, ever! I don't know if you've read through this thread or not, but it is the truth. There are also other people that have confirmed my comments on this thread.
Koz - I was thinkng about this, but I don't really care to camp out in front of their shop. It's my brother's bike, let him do it. :} There is a perfect piece of public sideway right in front that we could legally walk up and down protesting. |
Blake
| | Posted on Monday, December 05, 2005 - 12:42 pm: |
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Nothing emotional about it? 
quote:POMPANO HARLEY IS THE WORST!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Despite the situation and the circumstances involved and assuming that everything you stated is 100% accurate, entirely in context, and comprehensive in explanation, it is rarely helpful to toss out emotional bombs via public accusations against a business.
The best course of action in my experience is to remain courteous, yet firm, while tenaciously confronting the issue, bubbling it up the chain of command until you get satisfaction.
But instead, like some other emotional types I've witnessed, you've thrown out a public attack seeking to smear the folks and the business.
Right or wrong, I'd probably tell your brother to come pick up his bike too.
What you might want to ask yourself is "how'd my tactic of public bomb-throwing, however justified, work for me, or in your case, for your brother?" |
Sgthigg
| | Posted on Monday, December 05, 2005 - 12:53 pm: |
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Wow sorry to hear about this whole situation. Definetly would be my worst nigthmare if it happened to me. Did you ever write or contact customer service at Buell HQ? I am interested in how that went if you did.
Thanks and good luck |
Daveinm
| | Posted on Monday, December 05, 2005 - 02:10 pm: |
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The title was used to attract attention to the thread, and also to express how bad the service at this dealership is. It was not meant to be taken as an emotional outburst, although I understand that it can be perceived as one.
My intentions were not to publicly "Bash" the dealer, but explain the situation and how bad their quality of service was. Yeah, we could have spent weeks, or even months trying to get this situation resolved with some people higher on the chain of command. However, the fact is that we shouldn't have to! We've all spent good money on these extended warranties, and when you finally need it, they don't cover it. Aftermarket parts or not, this should have been covered. How was I able to buy a Buell with a Race ECM, K&N, and Race Exhaust already installed and still be sold an extended warranty? There is more to this whole situation than just a bad dealer. Aside from that, this dealer has a record of bad customer service and I wanted to make sure everyone was warned about it.
Truthfully, my main intension when starting this thread was to warn other Buell and Harley owners about this dealer. How was I to know that they would even see the thread? Although, I was hoping that they did and decided to make a displeased customer happy. However, I wasn’t expecting that. As far as this being a “public attack seeking to smear folks and the business,” you can look at it like that if you want. Everyone is entitled to their own opinion on what this was about.
“Right or wrong, I'd probably tell your brother to come pick up his bike too,” is a horrible statement. That is not how a business should be run. If a customer is not happy and they are told to leave, they will, and they’ll never come back. Obviously that’s what they wanted, and they succeeded. They obviously don’t care about keeping customers. However, it is their right to refuse us service, and I’m fine with that. Even if I hadn’t started this thread, I would still never return to that dealership.
Did I get what I wanted out of this post? Absolutely! We’ll fix the bike ourselves or take it to another dealer. We’re both satisfied knowing that at least our fellow Buell riders that have read this post won’t go to that dealer and receive the same horrible service.
Again, it is not me that is directly upset with this situation. I am displeased with the situation my brother is in and wanted to make it public so that other Buell and Harley owners know not to go to this dealer for anything. Maybe I came off the wrong way, but I’m not a professional writer and I did my best to convey my message. I don’t want anyone who reads this thread to think I’m some raging lunatic that is sitting here screaming through a computer. Blake, I’d like to know your thoughts after reading this post and if it has changed your view. |
Blake
| | Posted on Monday, December 05, 2005 - 06:05 pm: |
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You say "weeks or months." Why not days? I understand you are not a raging lunatic. I hope you'll take my comments above to heart. No matter the justification or circumstances, it is rarely if ever helpful to react publicly the way you did. I hope your brother is able to get his problem resolved under warranty. Unless you like engaging in warfare and imagine that doing so will yield some benefit, burning bridges is not advisable. |
Daveinm
| | Posted on Monday, December 05, 2005 - 07:04 pm: |
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I feel the same way about burning bridges, but regardless of what happens with the bike, and if I had made this post or not, this was a bridge I wanted to blow up and not just burn I know it sounds emotional...I'm just joking I wasn't planning on going back there for anything even before we found out about my brother's bike. I already knew the service at this dealer was not good, but we were still going there out of convenience. I advised him to drop the bike off there against my better judgment. Looking back, I wish I had told him to bring it to Treasure Coast Harley. Maybe it would have been the same deal, but from my past experiences there, I think they would have gone above and beyond to help him out and would have done their best to make him happy.
I know you've had experiences with businesses that you'll never go back to. Personally, I'd be disappointed if someone had the means to tell me about their bad experiences to help me and others out and didn't. As consumers, we can't let businesses treat us this way. Publicly exposing these issues is the only way to let people know about them. IMHO |
Stevasaurus
| | Posted on Tuesday, December 06, 2005 - 01:50 pm: |
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This was a bridge you wanted to "blow up and not just burn", but this "was not meant to be taken as an emotional outburst"? Okay. You can say you're joking all you want, but this was clearly emotional. It's alright, just confess to it.
Do the many descriptions of Pompano service staff make me glad I live on the other side of the country? Yes. Do I want people such as yourself alerting me to issues like this? Yes. If I was on staff at Pompano, read this thread, realized there was no way to make things right with you, and was put in a defensive posture by you blasting me in front of the free world would I want you to come get your bike too? Yes.
You and your brother have every reason to be upset. The ONLY thing I would've done differently would be to "count to ten" before putting up the post. And the reason I say this is because I've been guilty of the very same thing. A well founded argument can lose all persuasive power when delivered with too much emotion.
I sincerely hope things go better with the bike. Such a fun outlet should never have a horrible experience like this tied to it. |
Daveinm
| | Posted on Tuesday, December 06, 2005 - 03:19 pm: |
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In regards to the emotional outburst comments...
The fact is that you don't know me. I assure you this entire thread was not started as an emotional outlet. You can take my word for it or not. If you can't take the joke from my previous post, that's fine. The truth is I really don't care either way. It doesn't affect me if you or anyone else still thinks that I wrote this because I was "emotional" about the situation. I didn't need to calm down and think about the consequences of writing this post. I didn't rush home to get on the computer and write this post. However, there is no way I'm going to confess that I was "emotional" when writing this, because it's not true.
I don't know how else I can explain that this post was about nothing more than explaining the situation to other owners and warn them not to do business with this dealer, and to see if there was anyone out there that could assist us in rectifying the situation. If my true intention of this post was to get Pompano Harley to fix the bike, my time would have been better spent on the phone with customer service.
The bike is going to be fixed with or without a dealer (any dealer) and/or the warranty company. So at the end of the day, who cares about all this? I just hope everyone gets the message not to go to this dealer. |
Blake
| | Posted on Tuesday, December 06, 2005 - 06:08 pm: |
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"I know you've had experiences with businesses that you'll never go back to."
I'm trying to think of one, but I cannot recall any. Never a good idea. |
Perry
| | Posted on Tuesday, December 06, 2005 - 06:19 pm: |
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Blake, are you serious?
How many restaurants with bad food, bad service do you go back to? How many contractors that do sloppy work will you go back to? How many beverages that you don't like will you keep buying?
I think it is normal and obvious for consumers to avoid businesses and products they aren't happy with.
I agree with you that escalating an issue too far too quickly and burning bridges is not a good strategy. But to suggest that it's "never a good idea" to avoid businesses you have a bad experience with seems a bit silly. Perhaps you are referring only to the over-escalation of issues .... ? |
Daveinm
| | Posted on Tuesday, December 06, 2005 - 06:19 pm: |
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You're lucky then. There are quite a few places that will never get my business again. The most upsetting is probably the breakfast place right around the corner. Had a very bad experience in there. Now I gotta drive 10 mins to my new regular breakfast place. Sucks! That one I'm emotional about!
On the other hand, there are quite a few businesses that I will continue to do business with for a long time. American Sport Bike happens to be one of them. Al and his staff are a perfect example of how customer service should be. DaveS as well. |
Daveinm
| | Posted on Tuesday, December 06, 2005 - 06:26 pm: |
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I agree with you Perry. This whole situation did escalate very quickly, and it was because of this thread. Like I said, I don't normally burn bridges, but in some instances, I just don't care. This was definitely one of them. I do feel a bit bad that my brother got punished for my actions, but he really doesn't care either. He wasn't comfortable having them work on his bike anyway. Like I said, this isn't the first time we've had bad service from them.
Another instance...
A friend of mine brought his bike into them for service and they dropped it. Then they lied about what happened. It was funny watching them dance their way around that one because it was so obvious they had dropped it. What an insult to a customer's intelligence. They did fix it though. There was no way out of that for them. |
Blake
| | Posted on Tuesday, December 06, 2005 - 11:37 pm: |
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Perry,
Key word is "never." Don't recall any restaurants that put me off so horribly that I would never return. Never is a very long time. |
Xbolt12
| | Posted on Wednesday, December 07, 2005 - 08:43 pm: |
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Geez Blake, give the guy a break. If he tried to resolve things peacefully first and if they just didn't give a damn, then I say good for him for letting us all know!
If it's not all true/accurate then I guess you just covered the liability part.... |
Daveinm
| | Posted on Thursday, December 08, 2005 - 01:20 pm: |
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Thanks Xbolt12, but I'm a big boy. I can take criticism for my actions. Unlike the good folks over at Pompano Harley.
Hopefully, after reading my posts, everyone will trust that I was just in posting this. I have no reason to make all of this up, and I did not fabricate, or exaggerate about anything that happened. |
Blake
| | Posted on Thursday, December 08, 2005 - 04:22 pm: |
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John (XBolt12),
Neither I nor BadWeB are liable for the statements here made by others. I made my statements in this thread just like any other, to express my view on the issue, nothing more, nothing less.
Capice? |
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