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Buell Forum » 1125R Superbike Board » Archives 001 » Archive through February 17, 2011 » I appreciate great business! « Previous Next »

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Father_of_an_era
Posted on Saturday, February 12, 2011 - 07:30 pm:   Edit Post Delete Post View Post/Check IP Print Post    Move Post (Custodian/Admin Only) Ban Poster IP (Custodian/Admin only)

So, I purchased an exhaust from KEDA a while back and had some concerns about it a few weeks after the install. I sent Dean Adams an email and not a half an hour later, he responded with an email and then a phone call the following day. Not only did this guy go out of his way to address my concerns but he rectified any issues I had in one day. Then, gave me a follow up phone call to ensure my I was satisfied.
Now, I don't know about any of you, but when a company treats you this well, I think it should be shared and discussed.
If any of you are in the market for an exhaust, I highly recommend a KEDA. The man (Dean) even through in a free tidbit for the exhaust.
If inly all people ran their businesses this way. Thanks Dean, I hope the weather and road conditions improve and you can enjoy more time on your bike.
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Father_of_an_era
Posted on Saturday, February 12, 2011 - 07:35 pm:   Edit Post Delete Post View Post/Check IP Print Post    Move Post (Custodian/Admin Only) Ban Poster IP (Custodian/Admin only)

Forgive my misspellings, I am typing on the IPad and this damn thing is touchy! LMAO
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Hotrats
Posted on Sunday, February 13, 2011 - 03:39 pm:   Edit Post Delete Post View Post/Check IP Print Post    Move Post (Custodian/Admin Only) Ban Poster IP (Custodian/Admin only)

Good Call,
same experience here. emailed Dean, then received a call from him - about 1 hour after i sent email. he answered all my questions. i purchased rt1 exhaust system the next day.
he called several times, giving updates on build, asking about tip placement, sending pics for my approval.
when i received the exhaust, i was pleasantly surprised with the workmanship. this is a QUALITY, hand made system.
Thanks again Dean
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Froggy
Posted on Sunday, February 13, 2011 - 03:48 pm:   Edit Post Delete Post View Post/Check IP Print Post    Move Post (Custodian/Admin Only) Ban Poster IP (Custodian/Admin only)


quote:

he called several times, giving updates on build, asking about tip placement, sending pics for my approval.




The cocktease stage as I have dubbed it. Been there, and it sucks till you get it and mount it. : )
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Augustus74
Posted on Sunday, February 13, 2011 - 07:52 pm:   Edit Post Delete Post View Post/Check IP Print Post    Move Post (Custodian/Admin Only) Ban Poster IP (Custodian/Admin only)

Yup, Dean is a great guy to work with. He really enjoys his work.
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