| Author | Message | ||
     Helicon |
I will do that Court, thankyou. My dealer has been great to me and its not that I don't trust them, I just want to make sure the my bike is having done what needs to be done. Also, I bought the bike the last week of December, so it definitely falls into the requirements. | ||
| Odinbueller |
I'm half-tempted to post pictures of the step-by-step process of re-flashing via Digital Tech so that these issues do not arise as often. Not sure if that would be in conflict with certain dealer-motor company agreements. Let me check and I'll post back soon. It really is as simple as connecting the ALDL connector, entering vehicle information (DT can auto-detect all of this info once plugged in), checking the existing calibration, and re-flashing if it needs it. Plus the dealers are paid by the motor company to do this, so it's not like their loosing money on this deal, given the actual time they are paying for opposed to the time it takes. Easy way to boost efficiency numbers, which any service manager likes to see. Chris | ||
| Helicon |
Teach, I agree with what you're saying. It makes sense considering they've sold at least 3 1125R's and have 2 more sitting on the floor. One would think that it would be in their/our best interest if they would keep up to date on training. But as I said in the last post, the dealership has been great so far. 1000 times better than the dealerships near where I live. | ||
| Odinbueller |
OK, the DT screen shot idea was promptly shot down, due to confidentiality agreements, but here's where a lot of dealers may be looking in the right place, but not finding the bulletin. All H-D/Buell dealers have an online tool known as h-dnet. There's a "Service Document Viewer" that should show all bulletins, product updates, warranty info, stuff like that. This bulletin, for what ever reason, is not showing up there. Now here is where it can be found at the dealer level; In h-dnet, click on the Service link under the Departments tab. In the Service Toolbox, on the right side of the window is a link called "Product Campaign and Open VIN Lists". If you click on that, the top link is to the bulletin, only if you click on the bulletin number (B071), not the campaign number (0502). That should bring up the bulletin with all particulars on what to do & who is affected. Hope this helps. Chris | ||
| Thurstonbuell |
I actually purchased from Teach's dealership , they seem to be on there "A" game , no pun-intended ! I have stopped there when the Tech's were at "Buell School" . Anytime I've asked the service dept about things I've heard or read here at BWB they are receptive to finding out more......seeing as I usually am finding out before they do..... | ||
| Court |
It makes a HUGE difference how you approach them. It's one thing to come to them sharing information. It's entirely differnet to show up showing them how much they don't know. It's about collaboration. The saavy Buell dealer knows that Buells have, since time began a way of falling into the hands of true hyper-geeks. It's not unusual, nor is it bad, to find an instance where a customer knows much more than a dealer tech about a Buell. The sage dealer leverages that to their benefit. Many dealer forge good relationships with customers to their mutual benefit. No one better to sell a Buell than an enthusiastic owner. Liberty gets it as do more and more. It's always best to play the "long game" and partner with your dealer, not be in conflict with them. Just my $0.02. Court Hehehehehe . . even *I* knew my dealer had better not post that on the internet.  | ||
| Rainman1ne |
Called CS and they directed me to another local dealer, talked to them and got another "uh, what?" They think I want a race ECM or reflash for my exhaust. If ANYBODY in the Dallas area can help me out with this let me know! | ||
| Teach |
Thanks Court! Sometimes I get carried away. Jim (if I am reading your response correctly!!) | ||
| Odinbueller |
Feel like a ride to New Jersey? | ||
| 31hunter |
Hey Thurstonbuell, Just chiming in about service. I purchased my 1125 at Peterson South in Miami, Fl. The service guys down are excellent. They've addressed any all questions about my bike and attended all issues promptly. As a matter of fact, I'm sitting here now. I brought the bike in and asked if they were aware of the re-flash. The service manager looked it right up, asked me if I wanted to take care of it now and when I said yes, he took the bike in and the mechanics jumped right on it. Great service and excellent coffee to boot, what more could I ask for. | ||
| Court |
>>>If ANYBODY in the Dallas area can help me out with this let me know! I'm not in the Dallas area but if you want to send me the name and number of your dealer I can handle this without delay. I know someone who'd like to talk to "clueless" dealers. P.S. - That's GREAT to hear about Peterson. Be sure to remember to thank them . . . that's the kind of dealer you want to see grow! (Message edited by court on May 01, 2008) | ||
| Chevycummins |
I just had this reflash done this morning. It seems night and day difference to me. The low speed throttle seems much better with no lag or stumble. When going through town it was jerky before and now its smooth. Tonight it will be interesting to see if it fixed the cold start and stall problem I was having. | ||
| Bobup |
I believe that my dealership, Livermore HD/Buell, WAS the leading edge of this ECM issue and resolution! I cannot praise them enough, and BMC, for evaluating and fixing this issue QUICKLY and without hesitation. KUDOS ALL AROUND GUYS!  | ||
| Blake |
Brad, "Everyone wants to be treated nice but is a customer with a problem who is a little wound up that far out of order?" First, Harlan is not experiencing a problem as far as I know, nor was he addressing anything to do with his motorcycle. Second, nicety is not the issue. Respectfulness is the issue. How may anyone rightfully expect to be respected in return from those who they are asserting dishonorable conduct? | ||
| Court |
Actually you can . . . this type of stuff is really fun to print and paste up along the assembly line. | ||
| Kttemplar |
I just dropped my bike off for the first maintenance. I mentioned the ECM re-flash and they got right on it. I have purchased two Buells from Harley-Davidson Nassau County in Belmore, NY and I have experienced the best customer service before during and after the sale that I can ever remember. I have never had a negative experience there. In my opinion they are one of the best sales/service entities around. That is saying quite a bit considering that I worked in Sales for about 7 years and the fact that NY does not seem like the most customer friendly/oriented place. (I am originally from Los Angeles, CA) It is refreshing to find such quality service and customer care. I can see that Buell is not a very large portion of their sales, but I would never know from the awesome service I have received there. Should be up and running on my bike again in a day or two, provided rain doesn't spoil the show. | ||
| Odinbueller |
Jeez Blake! I'm starting to think I could post anything and get it posted in the thread header This just in from the motor company; "Purple Monkey Dishwasher" Take it to your local dealer! Actually, don't. Unless they're Simpsons fans. Then distribute at will.  Chris | ||
| Blake |
 Chris, Your power is immense. Why fight it? | ||
| Cringblast |
was at Buell Inside Pass @ Homestead-Miami speedway, Peterson was there riding the 1125R and looked like they were having fun. | ||
| Chellem |
OK - I just checked and it looks like the Bulletin is now in the correct place on h-dnet. So hopefully, now, when dealers look it up the regular way they'll be able to find it easier. So that's a break, anyway. I'm so glad to hear that someone who got the update experienced a noticeable improvement. That's such great news! Not that I didn't expect it though, ya know? ->ChelleM | ||
| Chellem |
And for the record, *I'M* the one who found the bulletin in the non-normal location on h-dnet!  (Frankly, I just didn't know the right place to look. So I looked in the wrong place, and there it was.) Sometimes it actually pays to be uninformed. | ||
| Chevycummins |
Thanks Chellem, the bike runs great now! When I gave a copy of the bulletin and symptoms it corrects to my buell tech he thought it looked familiar. I had given them a list of things that I thought the bike needed changed the first time it was in for repairs. All of the things in the bulletin were on my list that I made up. I guess that finally enough people experienced the same concerns that I had to get the new program written. I want to thank everyone who kept on there dealers and Buell to get it done! They won't know unless we tell them. Thats our job. | ||
| Deej |
I printed this out and took it to my dealer in Waukesha, WI today. The service guy, who was very friendly, said he had not seen this before. He was apparently looking for it on his computer terminal, but said he could not find it. He went out to the shop and asked his lead Buell service tech about this. The Buell tech said this is for the racing community only at this time. The service guy told me it should be available to the general public in the next few weeks. I am on their schedule for May 28th hoping they will have all the info they need to get my 1125R updated. Seems strange that some have this and some don't, but I was not going to argue with him (maybe he could not find it as Odinbueller suggested) and I really don't mind waiting. It will be interesting to see if any one else gets the same story I did. Thanks for the info Odinbueller... | ||
| Blake |
"The Buell tech said this is for the racing community only at this time." Good grief. It is truly bewildering to hear some of the nonsense that is reported. | ||
| Chevycummins |
Deej, if you change your mind and get in a hurry to get the reprogram done take the calibration # with you and have them look it up. They will find the new program that way. | ||
| 31hunter |
Add me to the list of noticing a major improvement regarding the throttle response in the lower rpm's. Bike pulls smooth from 2000 rpms. | ||
| Nickcaro |
 I'm going in tomorrow to get mine done. I can't wait to see if I notice an improvement!! | ||
| Odinbueller |
Hopefully, now that the bulletin is in the Service Document Viewer, everyone should have an easier time of getting their bikes updated. | ||
| Two_buells |
wonder if the MPG will get better? | ||
| Spectrum |
I'm at the dealership now trying to get the update. They are having problems with communications errors. Any suggestions from you experienced service techs? |
