| Author |
Message |
    
Court
| | Posted on Sunday, December 30, 2007 - 01:57 pm: | 
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>>>This illuminates service support from the manufacture as a weak link.
How so?
I, looking at the classes and information, was thinking just the opposite.
I'd be interested to hear what you base that on. |
Buellborn
| | Posted on Sunday, December 30, 2007 - 02:16 pm: |
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The order of events. I would think service tech training combined with available parts for normal maintenance would come before the customer ever laid money down for the most expensive part. |
Ratbuell
| | Posted on Sunday, December 30, 2007 - 10:36 pm: |
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Have you read the rabid posts from customers who were (and some who still are) waiting for their motorcycles? Can you *imagine* what those posts would be like if the loyal buying public found out there were production bikes out, that had not been shipped, because they were waiting for training?
There is a very good system in place for initial care. There is a specific list of dealer-level services to be performed in the coming couple of months, and those include regular maintenance; everything outside that list will be a factory repair/replace. The folks who built the bikes will be fixing any major issues if they arise. The dealers will be fixing more "minor" issues if they arise and doing maintenance, what little will be required given the season.
Yes, there may be a "delay" in some of the factory repairs. However, it *is* winter throughout most of the country so most delays won't be as aggravating as they would be if ...say... there were a track day the following weekend and the bike had to be ready (yes, I know there are parts of the country that are warm...sigh). The upside? Your bike, if it has an issue, is being fixed by the best. The factory.
There is a heavy schedule of available training for dealers beginning soon. We'll be up to speed soon. I only wish service writers / salespeople were eligible to attend tech schools!
And from what I've seen so far, adjusting valves is simple. I just deleted what I knew because I don't know if it's public knowledge just yet, but it's extremely intuitive. I watched it on a (dealer-only) video and literally smacked my forehead. DUH. It makes perfect sense. Just like the rest of the motorcycle 
(Message edited by ratbuell on December 30, 2007) |
Sgthigg
| | Posted on Monday, December 31, 2007 - 08:36 pm: |
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"There is a heavy schedule of available training for dealers beginning soon. We'll be up to speed soon. I only wish service writers / salespeople were eligible to attend tech schools! "
It is pretty unsat to have such a large company H/D and not have eligible people to attend a school or two. Good grief, are they a multi million $ international company?
-What is the eligibility criteria one must have to go to a tech school? |
Court
| | Posted on Monday, December 31, 2007 - 10:04 pm: |
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-What is the eligibility criteria one must have to go to a tech school?
Easy. . . .it's all spelled out in detail on the enrollment forms.
Tons of classes and they are all filling up nicely. |
Sgthigg
| | Posted on Monday, December 31, 2007 - 10:47 pm: |
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I hope so. |
86129squids
| | Posted on Tuesday, January 01, 2008 - 05:14 pm: |
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Hey folks- I do remember at the dealer show in Nashvegas that the people manning the Buell section were scheduling regular demonstrations on basic service items, including valve adjustments.
I remember the question asked about "ease of servicing" answered, in so many words, that these considerations were implemented in the bike's initial design.
There will be a learning curve, certainly, but these things have been thoroughly thought through from CAD/CAM forward, in my observations.
(Message edited by 86129squids on January 01, 2008) |
Ratbuell
| | Posted on Tuesday, January 01, 2008 - 07:58 pm: |
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I guess I wasn't very clear. I'm not a tech, so I don't qualify for tech classes. They do have a number of classes for each of the positions I mentioned (sales and service writer)...I just wish I could find a way to "cross-train" and take the tech course. |
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