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Court Canfield
Posted on Saturday, September 18, 1999 - 02:14 pm:   Edit Post Delete Post View Post/Check IP Print Post    Move Post (Custodian/Admin Only) Ban Poster IP (Custodian/Admin only)

Dave:

I'm confused here.....I thought we did this because you were stupid and I was blindly following you ?

I'm gonna tell you folks there are a number of things at Buell that make me want to scream. PERIOD.

But, times have been MUCH WORSE over the past 11 years (speaking as a person who had a key to the factory long before I became an "employee") ande there are no "bad players" at present, just a ton of folks who are building something in a "CYA" enviroment that they aren't sure what the finished product is supposed to look like.

Erik Buell is a visionary and a genuinely fine person. Some "normal" folks have a difficult time seeing the vision of Buell. If Erik had wanted just another great motorcycle company we'd have bought one. He, and us ELVES who follow, envision a company the likes of which has never existed.

During the years Dave Gess was making things happen my role became one of "flame fanner". I will go away when Erik Buell's dream can be seen in each and every Buell showroom.

I depend on Buell for $0 of my income and my motivation is to see a truly gifted genius realize his dream.

My reward has been the hundreds (2,456 to be precise) I have met along the way. Buell is, and always has been, about people.

Hehehehehe.....perhaps I need to get Harley-Davidson to back off on the ban, issued by Scottt Habegger, that prohibits me from writing any more installments of my "The Buell Elves" series.

Nah......we'll save it for "BUELL....The Lost Tapes".

Court
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Hans
Posted on Saturday, September 18, 1999 - 06:37 pm:   Edit Post Delete Post View Post/Check IP Print Post    Move Post (Custodian/Admin Only) Ban Poster IP (Custodian/Admin only)

Court, man, You are really not far from your goal. I choose a Buell after cool thinking because it matches a long list of wishes for the best bike for me and it has some good qualities more I did not think off. The sales rocket is just lifting off. Go on, inspiring us with positive thoughts.
Hans.
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Court Canfield
Posted on Monday, September 20, 1999 - 10:26 am:   Edit Post Delete Post View Post/Check IP Print Post    Move Post (Custodian/Admin Only) Ban Poster IP (Custodian/Admin only)

Hans:

The world is FULL of GREAT MOTORCYCLES.


None, however, have the capacity of the Buell to so vividly illustrate precisely what I so love about riding.

The Buell, in spite of it's quirks, is without peer in the history of motorcycling to imbue it's rider with the kinesthetic sense of pleasure.

I spent yesterday on a bike with twice the power of the Buell (can you say 3rd gear power wheelies at 110mph?) and frankly, gettting back on my beat, battered, bubbling paint, parts of unobtanium 1995 S-2 was a thrill.

I'm in the process, even with Dave Gess screaming "you're a fool", of searching for a primo example of a CL77 Honda Scrambler and a BSA 441 Victor. There'll likely be two more "non-Buells" added to the stable in coming months as well. But...the Buells are always special and have the ability to get to your heart and soul like nothing ever put on wheels.

And, like I need to say it again...the current crop of 1999/2000 Buell M-2 Cyclone's are likely the best value ANYWHERE, at present, and are on my "best bikes EVER made" list. Look closely at them.

Court
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dave gess
Posted on Monday, September 20, 1999 - 10:30 am:   Edit Post Delete Post View Post/Check IP Print Post    Move Post (Custodian/Admin Only) Ban Poster IP (Custodian/Admin only)

Court,



I thought I was following you? Are we both lost? I am having trouble finding a box of parts and drawings I last saw in the quoinset hut on Jefferson street. I think it was a prototype side stand switch.

Hans you are right about the rocketship. sport bike sales are just beginning to take off in the US, They are going to make cruisers look like small time stuff over the next 5 years. I predict that Buell will make more money selling bikes than HD does early in the next millenium.

Court how's that for sticking my neck out?

Dave
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Court Canfield
Posted on Monday, September 20, 1999 - 11:11 am:   Edit Post Delete Post View Post/Check IP Print Post    Move Post (Custodian/Admin Only) Ban Poster IP (Custodian/Admin only)

We are, I assure you, BOTH lost.

I have one package of drawings and a 8.5" x 11" of the first S-1 (current generation) frame along with my office wall hangings of various rotor iterations and the M-2 tach kit "trys" that I have turned into great picture frames (2 spaces - 2 kids....a perfect match)

Sportbike sales, to be more precise, SPORT-NOT STREET SUPERBIKE WANNABE-BIKE sales will soar.

Ultan Guilfolye and I have observed a phenomenon occuring among the street racers in the Bronx that hints of what is to come much like Miguel Guiluzi saw in Europe when he tore off all the excess baggage and created the first Ducati Monster.

Times are changing and Erik Buell, left to his devices and absent any "input", could hit this trend in it's very heart and the right moment. Time will tell.

Dave, you know, it's kind of an odd role reversal here....in the last 11 years has it not been you who was the quiet behind the seens guy WHILST twas MY neck extended ?

Welcome the the "warmest burner" on the Buell stove. Need any hints or advice ?

All the best,
Court
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dave
Posted on Monday, September 20, 1999 - 12:10 pm:   Edit Post Delete Post View Post/Check IP Print Post    Move Post (Custodian/Admin Only) Ban Poster IP (Custodian/Admin only)

Court,


Perhaps I should keep my neck in a bit until the promised M2 is in my hot little hands.

Dave
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Anonymous
Posted on Tuesday, September 21, 1999 - 04:02 pm:   Edit Post Delete Post View Post/Check IP Print Post    Move Post (Custodian/Admin Only) Ban Poster IP (Custodian/Admin only)

Court,

Are you sure it's the Bronx street racers that are "stripping" down their bikes? My few passes through the Bronx would lead me to believe that they probably just left their bikes unattended for a few seconds too long.
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Court Canfield
Posted on Tuesday, September 21, 1999 - 05:15 pm:   Edit Post Delete Post View Post/Check IP Print Post    Move Post (Custodian/Admin Only) Ban Poster IP (Custodian/Admin only)

Negative....I said that they are pioneering what could be a trend MUCH LIKE Miguel did when he brought us what has come to be known as the "naked", "street fighter", "hooligan" bike.

But...you have a point....yesterday...I walk 5 blocks to the post office....I pass....FIRST...a car that is completely TORCHED (took photo)....SECOND......a car that has had the rear bumper pushed to the edge of the dash and has a teddy bear hanging out the window ..... a few more blocks, I'm stepping and fetching over a load of bricks scattered on the sidewalk and lo and behold there sits a Toyota, both air bags deployed, crashed into a brick planter...not a soul around....no a soul minding.....ONLY IN NEW YORK KIDS.....ONLY IN NEW YORK.

Court
Urchin of the City
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99 Day DAve *profile revised 3 Sep* (Dave)
Posted on Tuesday, September 21, 1999 - 06:20 pm:   Edit Post Delete Post View Post/Check IP Print Post    Move Post (Custodian/Admin Only) Ban Poster IP (Custodian/Admin only)

In St Louis too Court. I saw a X1 this weekend (Onyx if I recall) that had the fairing removed. Looked like a beefy street-brawlin' basssturd of a bike lookin' to kick someone's arse! Really birtchin'!

DAve
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99 Day DAve /23Sep99/ (Dave)
Posted on Thursday, September 23, 1999 - 09:18 pm:   Edit Post Delete Post View Post/Check IP Print Post    Move Post (Custodian/Admin Only) Ban Poster IP (Custodian/Admin only)

John, Lee, Court, et al:
Like I said earlier, another week passed and turned into Wed before I accepted that Buell nor my dealership were going to call as promised. (It sucks but oh well) I called Joni and she let me know that I was approved for the Worth The Wait $$ and the voucher (check?) was coming directly to me and NOT my dealership. I should see it in no more than 4 weeks. (Fingers crossed here) I'm not quoting her here, but she expressed how frustrating it is dealing with independently owned and operated dealerships. To me, there is no doubt she truly does care about our satisfaction.

Waitin' Dave
... aka 99 DAy DAve
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dave gess
Posted on Friday, September 24, 1999 - 10:06 am:   Edit Post Delete Post View Post/Check IP Print Post    Move Post (Custodian/Admin Only) Ban Poster IP (Custodian/Admin only)

Waitin' Dave



This has been a problem since day one. And by that I mean since the first RR1000 was delivered to Devin out in Maryland.

Court has stressed this and he is as usual correct. You dearler is the most important part of your relationship with Buell. Buy your bike from the best Buell dealer you can find. Do this simple test, Ask the parts guy how many of the common often needed parts in stock. Stuff like turn signals, air filters, shift levers, clutch levers etc. If they have none I would shop for my Buell elsewhere.

The second test is to ask the salesperson to explain the Helmholtz resonator to you. Pick something that you understand that is unlike a Harley and see if they have a clue.

Dave
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99 Day DAve /23Sep99/ (Dave)
Posted on Friday, September 24, 1999 - 10:44 am:   Edit Post Delete Post View Post/Check IP Print Post    Move Post (Custodian/Admin Only) Ban Poster IP (Custodian/Admin only)

You are so very correct Dave G. Very good pointers about the bread box and parts. Unfortunately (fortunately?), in the St Louis area we only have three Buell dealerships. I think I chose the best of the bunch, but they still fall short of normal expectations. One Buell dealership I went to had a salesman that couldn't even tell me where they were built or what a Buell was exactly.

At the dealership I give my money to, one of the parts guys is a true Bueller. He's had to wait about 3 weeks now for a clutch cable. It seems "management" doesn't want them stocking inventory.

Buell has my full support. The personalized "thank-you" card from Erik showed me a level of commitment, I rarely see.

DAve ... waitin'
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Court Canfield
Posted on Friday, September 24, 1999 - 11:18 am:   Edit Post Delete Post View Post/Check IP Print Post    Move Post (Custodian/Admin Only) Ban Poster IP (Custodian/Admin only)

DAve:

First of all....make no mistake......hiring Joni Kells was one of the BEST things I did while at Buell. She is a true motorcyclist herself and keenly in touch with what's important to us. She knows that when you are standing by the side of a road having a dealer tell you "about 7 weeks to get that front drive pulley" that that is a "bad thing".

She's good....very good.

NOTE: Do NOT let me forget to tell the story of the lost S1WL and how Joni handled it.

Read the 2nd issue of Battle 2Win and what I said about Buell dealers (hopefully not related to the demise of my writing career there ..hehehe).

Do the CATDAT....."Court All-Telling Dealer Assesment Test" [[quick version]]....simply call the dealer.....ask if they have a right rear tunr signal and a clutch lever in stock.

IF....they do not and you are spending any money or placing any faith in these folks you are a total and complete fool who deserves whatever you get. PERIOD. Do I sound too much like a "mincing words" factory guy? Hehehehe....this may explain why I am no longer at Buell, eh Dave ?

Other side of that coin....is that your dealer MUST be in the loop on this stuff like the "worth the wait" program. If you circumvent your dealer I'd darn sure expect a dimishing level of committment. I'll say it again....Buell dealers are your best friend in the world of Buell. Accept that Buell has sent them to war with paper swords and help arm your dealer with knowledge. Use the power of this medium to arm, not embarrass your dealer.

Erik Buell is committed to improving quality and insuring that Buell customers are delighted.

Court
>

Note: Every ship can be a minesweeper.......ONCE
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Jim Armstrong (Jima4media)
Posted on Friday, September 24, 1999 - 11:57 am:   Edit Post Delete Post View Post/Check IP Print Post    Move Post (Custodian/Admin Only) Ban Poster IP (Custodian/Admin only)

Court,

Someone once said - "The power of the press belongs to those that own them". In this medium we all own printing presses, and we type directly to the eyeballs of every Buell owner on the planet, simultaneously. That is a lot of power, and a lot of responsibility. We have seen the power used and abused.

I thank you and most of the other people on this web site for using it to everyones advantage.

just a thought...

Jim
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Lee W (Lee_s)
Posted on Friday, September 24, 1999 - 01:39 pm:   Edit Post Delete Post View Post/Check IP Print Post    Move Post (Custodian/Admin Only) Ban Poster IP (Custodian/Admin only)

Court,

Re: "Other side of that coin....is that your dealer MUST be in the loop on this stuff like the "worth the wait" program..."

I find that not to be true. Nice guys at my dealership. Seem to be committed to providing all-around service, but I had to investigate the terms of the program and ask them if I was eligible for the $490, which I got. Then I went back and asked about the $980, which some others got. They did not know, so a dozen calls to Buell and 9 weeks later, I am waiting for the additional voucher to come.
I was somewhat frustrated that it was all on my shoulders, but then I remember that not only are they busy, but who can get things done better than myself!
They also did not even have the 2000 catalogs, but the website does.
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Tim Craft (Timc)
Posted on Monday, September 27, 1999 - 10:34 pm:   Edit Post Delete Post View Post/Check IP Print Post    Move Post (Custodian/Admin Only) Ban Poster IP (Custodian/Admin only)

Hi Court--

I'm getting frustated about the recall. My bike (a '98 S3T) came from Uke's one of the oldest and most reputable dealers Buell has. So far, they are just starting to get all the parts in to fix all six of the recalls on my bike. To me, it's completely unacceptable cusomer service on the part of Buell. I've kept in touch with Uke's, complained to Buell in writing, and only gotten peevish answers as a result. The letter from Erik had a hint that he's heard all this before, and perhaps it's hitting too close to home. As far as I know, enough parts to actually fix bikes didn't start arriving until sometime in September. Given the attempts to positon Buell as a high en bike, this just won't do. Quite frankly, I have no more faith in the factory to do anything right. The bike is probably OK, but I really don't trust it anymore, and I'm more than a bit miffed about loosing all of the riding season waiting. And waiting......And, doing some simpl math, it's going to take Uke's a year of one tech working full time just to fix the bikes they've sold. So, who knows if or when the recall work will get done. Out of curiousity, has anyone actually had the recalls performed?

Thanks for leting me vent.

Tim
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Jim Armstrong (Jima4media)
Posted on Tuesday, September 28, 1999 - 12:41 pm:   Edit Post Delete Post View Post/Check IP Print Post    Move Post (Custodian/Admin Only) Ban Poster IP (Custodian/Admin only)

Tim,

I had all the recalls done to my X-1 back in July, and I live in California. Give that there were 12,000 bikes to do in the United States, I thought that was pretty good service. Of course, I was on the phone, talking with dealers, since the May 4th announcement, and I was kept in the loop as to when parts were coming in. They did come in in dribs and draps for two months.

Nothing on my bike was drastically in need of repair as far as the recalls went, but I was getting work done on several others problems at the same time, which made the recalls look ho-hum.

Hope you get fixed up soon...

Jim
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Bruce (Lightnin_man)
Posted on Wednesday, September 29, 1999 - 12:35 pm:   Edit Post Delete Post View Post/Check IP Print Post    Move Post (Custodian/Admin Only) Ban Poster IP (Custodian/Admin only)

Court, this doesn't have to do with recalls, but I have a question..... I am curious if BMC keeps track of how many of each color combination of bike they produce, and how the bikes were equipped. I have a '98 S1W in white/blue with a solo seat. I know there were S1W's in many different color combinations, some with a twin-tail. Automobiles can be traced back by their serial numbers. Can we do the same with our Buells? Just HOW HARD TO FIND IS THE MOLTEN ORANGE?
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Court Canfield
Posted on Wednesday, September 29, 1999 - 05:26 pm:   Edit Post Delete Post View Post/Check IP Print Post    Move Post (Custodian/Admin Only) Ban Poster IP (Custodian/Admin only)

Bruce:

No different for Buells than any automobile.

I offered to tell someone about their bike once but stopped the practice when the next day brought about 197 e-mails wanting to know what days bikes were built, when shipped, what order (#1 is not the first bike, by the way). etc.

If you have a SPECIFIC question, drop me a private note and I'll help you but it'll be on an "as time permits" basis.

For what it's worth, I'll be riding the next 5 days so no hurry !

Ride safe,
Court
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99 Day DAve /23Sep99/ (Dave)
Posted on Saturday, October 02, 1999 - 01:51 pm:   Edit Post Delete Post View Post/Check IP Print Post    Move Post (Custodian/Admin Only) Ban Poster IP (Custodian/Admin only)

It's Saturday (just after noon) and I've read every post on the site here. I'm on telephone stand-by so my Internet excursions are commando style. Get in, accomplish mission, and get the hell out. I decide to check my mail and accompanying that H-D credit bill that arrives every month like a precise Swiss watch is an envelope from Buell. I've liberated the contents of the envelope with a kitchen knife as I type this. This itself takes great discipline mind you because I've been waiting for the "Worth The Wait" check or voucher. I notice it's postmarked 28 Sep only after seeing the black marker lining out my zip code. Two numbers were reversed on it.

I reach inside and see ....
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99 Day DAve /23Sep99/ (Dave)
Posted on Saturday, October 02, 1999 - 02:25 pm:   Edit Post Delete Post View Post/Check IP Print Post    Move Post (Custodian/Admin Only) Ban Poster IP (Custodian/Admin only)

A check from Buell for $1000!! :-) That's right, a check! DAy 102 of the "Worth The Wait" wait. Buell has made things right thanks to patients and the efforts of Joan Kells and Amy G. (Court and anyone else that may have had a hand in this too!)

... Aerostitch? Buell Race ECM? Exhaust?

... does the "card worthy" San Diego HD/Buell, LA Harley Davidson/Buell, or Bumpus Harley-Davidson/Buell mail order Buell accessories? :-)

DAve
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Lee W (Lee_s)
Posted on Sunday, October 03, 1999 - 05:39 pm:   Edit Post Delete Post View Post/Check IP Print Post    Move Post (Custodian/Admin Only) Ban Poster IP (Custodian/Admin only)

99 Day DAve,

I also got my voucher for the additional $490 this past week. Both those people I talked to, but Amy seemed to really be into helping me.
Is yours a check or rebate slip for Buell products? Mine is a letter only good at my dealer for Buell stuff. Just curious as I would really like the Banke shifter, but they say only Buell.

I already liberated a cover and Quest tank bag. I am thinking of saving the rest for the S3 fairing.

Today in NY was a beautiful day for riding!

Lee
'99 M2
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Court Canfield
Posted on Sunday, October 03, 1999 - 10:08 pm:   Edit Post Delete Post View Post/Check IP Print Post    Move Post (Custodian/Admin Only) Ban Poster IP (Custodian/Admin only)

DAve:

Smart money would be to start at Aerostich (www.aerostich.com or 800-222-1994)...tell Sally I said hello to her and the Aeromice !

Lee:

Congrats are in order for the Buell staff. The "new" attitide is showing and If'n I was you I'd drop Ms. Amy a note. E-mail me if you need her address. These are some good folks who are starting to show some encouraging signs. I say more power to them !

Court
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DAve *3 Oct* (Dave)
Posted on Sunday, October 03, 1999 - 10:11 pm:   Edit Post Delete Post View Post/Check IP Print Post    Move Post (Custodian/Admin Only) Ban Poster IP (Custodian/Admin only)

Lee ... surprisingly enough I received a check. :-) I guess it's to help offset the lack of customer service I experienced from my selling dealership not to mention the number of phone calls to WI. After my wife saw it, I think it may have been better if it was a voucher or had a disclaimer "good for motorcycling stuff only". ;-) I cannot relay enough thanks to the folks that made this happen finally. From what I remember right now, I've previously purchased: S3T Shallow lids and soft luggage, Buell Baja dust cover, Buell Kevlar gloves, Buell Quest Tank Bag, Buell hats (4), Buell T-Shirts (3), Buell Pen, Buell Denim Shirts (3 for a Buell family). -DAve :-)
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RayGun
Posted on Monday, October 04, 1999 - 10:21 am:   Edit Post Delete Post View Post/Check IP Print Post    Move Post (Custodian/Admin Only) Ban Poster IP (Custodian/Admin only)

4 month's and still no recall parts for my S-1. Maybe by years end? Maybe I can get post Y2K components!
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Court Canfield
Posted on Monday, October 04, 1999 - 11:08 am:   Edit Post Delete Post View Post/Check IP Print Post    Move Post (Custodian/Admin Only) Ban Poster IP (Custodian/Admin only)

Sir Gun:

Tell us more....this sounds quite verily suspicious. You need to be talking to someone.

I'm led to beleive that the recall is "done" and you need to insure you haven't "slipped through the cracks". The NHTSA FedRegs say recall parts no later than 10 days following announcement....I'm thinking that 120 days will trigger some "responses".

Send a note to Anonymous R, he can get you fixed up.

Court
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RayGun
Posted on Monday, October 11, 1999 - 12:19 pm:   Edit Post Delete Post View Post/Check IP Print Post    Move Post (Custodian/Admin Only) Ban Poster IP (Custodian/Admin only)

Yea, Mancuso's in Houston tells me they are still waiting for parts. They have started a bin for each customer. Funny thing is that BMC distribution says that 75% of the parts shipped must be installed, before they will send the remaining parts. My dealer simply will not have a customer coming back several times before the recalls get installed. He wants to do it just once. Help!!!
RayGun
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Paul Mad Duck
Posted on Monday, October 11, 1999 - 01:46 pm:   Edit Post Delete Post View Post/Check IP Print Post    Move Post (Custodian/Admin Only) Ban Poster IP (Custodian/Admin only)

Court,

The recall stuff is not yet over. My S2 is going in Tuesday as my dealer just got in 3 more swingarms. I believe they still have 3-5 more bikes needing parts. This is way down from the dozen or so they had waiting last month. I think all for the 97 and up are completed.

Paul
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amwood
Posted on Monday, October 11, 1999 - 06:41 pm:   Edit Post Delete Post View Post/Check IP Print Post    Move Post (Custodian/Admin Only) Ban Poster IP (Custodian/Admin only)

I have a 96 S1 with 10k and not one recall done yet. No dealer, within 100 miles can tell me he can have all the work done at once. PARTS!

Also I have read that the tank retention mod is a bunch of Bravo Sierra! Bull •••• to you non pc types.

I have also read that the new tank vent is very large and gross looking. Since the nearest dealer is 60 miles away, I have not seen any recall mods yet on any other bikes.

Pardon the typpors and missspelings.

Thinking of my next wood,
am wood
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amwood
Posted on Monday, October 11, 1999 - 07:12 pm:   Edit Post Delete Post View Post/Check IP Print Post    Move Post (Custodian/Admin Only) Ban Poster IP (Custodian/Admin only)

Oops... I kicked in the potty mouth filter.
I can't imagine anyone "driving" a Buell finds reading schise (sp), poop, dog rocket, cow patty offensive, but I am a crude and vulgar person.

still thinking of getting good wood,
am

where the "Social Intercourse" is the spelling checker....
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RayGun
Posted on Monday, October 11, 1999 - 08:29 pm:   Edit Post Delete Post View Post/Check IP Print Post    Move Post (Custodian/Admin Only) Ban Poster IP (Custodian/Admin only)

My 97' S1 has had no recalls done to it either. I talked with Michelle Rasmussen (S.W. zone rep for Buell) while at the Taos BRAG event, she said that BMC is still having problems getting parts delivered from their vendors. So much for the 10 days. I think 10 weeks is out also. I hope it isn't 10 month's. So, should I give the Fed's a call?
RayGun-bike in the awaiting
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jim cave (Caveman)
Posted on Tuesday, October 12, 1999 - 12:17 am:   Edit Post Delete Post View Post/Check IP Print Post    Move Post (Custodian/Admin Only) Ban Poster IP (Custodian/Admin only)

My 97 S3T goes in this wkend to Pikes Peak HD/B for its recall, they say they have all the parts... Hope it comes back OK...

No more whining from you guys that have to drive an hour to your nearest dealer... mine is 3.5 hours away... I enjoy the trip and time away... and mountain Buell riding!!!!
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Sam Nixon (Sam)
Posted on Tuesday, October 12, 1999 - 07:52 pm:   Edit Post Delete Post View Post/Check IP Print Post    Move Post (Custodian/Admin Only) Ban Poster IP (Custodian/Admin only)

RE: Recall Parts. Per my dealer, it will be December before Buell can supply the parts needed to complete my recall. Can anyone (who really knows) confirm this?
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Don Casto (Doncasto)
Posted on Tuesday, October 12, 1999 - 08:30 pm:   Edit Post Delete Post View Post/Check IP Print Post    Move Post (Custodian/Admin Only) Ban Poster IP (Custodian/Admin only)

The text of an email sent to Deanne Matthews and as yet unresponded to:

Hi Deanne,

I am hoping you might be able to help clear something up for me. I called one of the local dealers after one of my friends mentioned that the supply of recall kits seems to have dried up. The information from the dealer is that there has been a processing problem at Buell with the recall cards. This dealership's cards have either been misplaced, misprocessed or cannot be accounted for even though they are sure they were returned to Buell in a timely manner. The result of this card problem is that Buell says they still should have dozens of kits in stock when in fact they have dozens of Buell owners waiting for kits that are apparently not being shipped.

To make the situation even more confusing, I have heard indirectly that some dealers actually have completed all their recall work and have kits left over.

I am assuming, and admittedly without any real information to support my assumption, that each Buell dealer was allotted a certain number of recall kits. When they submit cards showing completion of the recalls replacement kits are issued. If and when a dealer has completed all the recalls in their area, they should then have in stock a number of recall kits equal to their original allotment.

From an outsiders perspective this presents an obvious problem. Dealers with few Buell customers or dealers that have driven their Buell customers away to other dealers will have plenty of kits on hand. The dealers that have earned the following of a large Buell service clientele will be constantly playing catch up and may in fact be losing their hard won customers. The biggest loser will ultimately be Buell itself. It seems to me that a voluntary recall, in spite of the logistical horror show it must be, is actually a great way to begin restoring the motorcycle community's opinion of Buell, their dealers and their products. To make a mess of the process for any reason will certainly drive perceptions of Buell to new, previously unattainable lows.

Previous experience with this particular dealer, and dealers in general lead me to believe that there may be other factors at work here that I am not being given access to. Could you provide me with any enlightenment?

Thanks,

Don Casto
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TK Geimer
Posted on Wednesday, October 13, 1999 - 02:12 am:   Edit Post Delete Post View Post/Check IP Print Post    Move Post (Custodian/Admin Only) Ban Poster IP (Custodian/Admin only)

It's sad to read about all of the folks that have bikes laid up or can't purchase because of the recalls. I feel fortunate that I picked up a used 96 S1 & souped it up before all of the recall madness erupted.

Maybe I'm a fool for not worrying very much about the recall items (got about half of them done). But it is a real pleasure to be able to ride the bike on a daily basis. Never had a problem, it never skips a beat.

There are some of us out here that are having the times of our lives. Patience. It is worth the wait.
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Carl M. Reichenbach (Buellm2)
Posted on Friday, October 15, 1999 - 11:05 am:   Edit Post Delete Post View Post/Check IP Print Post    Move Post (Custodian/Admin Only) Ban Poster IP (Custodian/Admin only)

Court,

I'm going to try once again to call my dealer today to inquire when I can get the recall work performed. Their answer in the past has been, "well, the kits trickle in and they get snapped up." I ask, can I have you order each of the six kits I need in my name, so when they come in you know they are for me and they don't get "snapped up?" The response, "Nope." I would really like to get all of this taken care of. I think that 4-5 months should have been plenty of time for them to get the kits in. I have put my name on the waiting list at another dealer, but I really do not feel like riding over an hour in the not so warm New England right now.

My question to you is one, when I finally snap and ask to speak to the manager, which should I ask for, service or parts. And second, what would the appropriate (read nice) way to demand that they order and intall this asap. I think I have been very patient and am starting to feel that my nice guy attitude has gotten me nowhere.

Court, thanks for all of your help.

Carl
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Court Canfield
Posted on Friday, October 15, 1999 - 12:31 pm:   Edit Post Delete Post View Post/Check IP Print Post    Move Post (Custodian/Admin Only) Ban Poster IP (Custodian/Admin only)

Carl:

Frankly, there is no substitute for diplomacy and patience. But, like you, many/most owners report theirs growing thin. Based on early promises of all efforts being diverted to make this recall "seamless" and smooth too many dealers/owners are feeling, in all honesty, deceived.

If Buell introduces new model in the midst of this they incur significant risks of allienating current owners who may, justfiably, feel "wait...I can't get parts for the last several months and you've got teams of people working on a new model ?". That's one scenario....

Another would be if owners go in droves to NIHTSA. There are fairly rigid guidlines about the time frame a mfg has to bring products in to compliance under a voluntary recall. You simply can't delfect legal liability by issuing the "we advise you not ride....." caveats and then take 8-12 months to provide parts to the dealers. Owners were livid and ready to start flooding NITSHA with letters in the beginning. Buell's failure to resolve these lingering issues risks fueling that fire again. There's also the chance that the recall is done and that the incidents we are hearing are but a few isolated cases. But, as when I see 17 Buells that ALL have the muffler bushings shot, it appears to be "representative". Here's hoping you are alone in your continued inability to get your recall work done.

That brings us back to diplomacy.....you may not like the way it is....but it *IS* the way it is. Dealers are more angry about this than customers. Dealers have grown weary of breaking promises and having phone lines tied up with "yeah, but you told me in April that you'd have them in 2 weeks". The "a few rough spots" blanket tossed to dealers and owners is tattered in shreds.

Stick with diplomacy.....it's the last, best, alternative.

These are just some thoughts based on owners experiences here the ATC website, e-mails and phone calls.

I could be TOTALLY wrong and would WELCOME someone setting me straight. I hate what I am hearing, daily, about Buell from around the world.

Court - You can bet I'll never see another B.R.A.G. newletter......
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Henrik; '98 S3T, V&H, Buell Race AC, Thu (Henrik)
Posted on Friday, October 15, 1999 - 01:51 pm:   Edit Post Delete Post View Post/Check IP Print Post    Move Post (Custodian/Admin Only) Ban Poster IP (Custodian/Admin only)

Carl: go directly to where decissions are made, the owner. Politely tell him your story, that you did what you could to make things go smoothly, but that it's just not happening. Then let them know that you'd prefer to remain their customer, but that if you keep hitting a wall, you have no choice but to take your busine$$ elsewhere.

Good luck
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jim cave (Caveman)
Posted on Sunday, October 17, 1999 - 04:00 pm:   Edit Post Delete Post View Post/Check IP Print Post    Move Post (Custodian/Admin Only) Ban Poster IP (Custodian/Admin only)

Dropped off my '97 S3T at Pikes Peak HD/B this last Sat for the recall work.
All employees were very considerate and courteous. Also were going to start the ball rolling on the "bubbling tank" goodwill recall...
Will pick it up on Wed... will update all on the outcome... All great so far...
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