| Author |
Message |
    
Blake
| | Posted on Tuesday, June 26, 2007 - 02:20 pm: | 
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Court is right.
I'd add that aside from ignoring someone, being insulting and/or rude usually requires a fair amount of extra effort. Pretty sure construction workers can get things done in short order, even in emergencies, without being rude.
To wit: "Go tell "Craig" to f- himself for the Buell community as a whole."
That comment was entirely unnecessary and very rude, certainly not an example for how to deal with people, or how to gain respect for one's criticism. |
Naustin
| | Posted on Tuesday, June 26, 2007 - 03:46 pm: |
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Blake, you are right. I apologize to you for my comment. But I defend my entitlement to feel like making it - and also to mumble it to myself under my breath...
Court,
I see what you mean. I should revise my assertion that the elements are not present to state that while they ARE present, the severity is so low as to render the certainty and the timeliness inconsequential to the average dealership.
PS- How is it still "positive" reinforcement if the mechanism at work is really all about consequences that will be, presumably, negative at least 1/2 of the time?
(Message edited by naustin on June 26, 2007)
(Message edited by naustin on June 26, 2007) |
Court
| | Posted on Tuesday, June 26, 2007 - 04:04 pm: |
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Ahhhhhhh. .. for each one I've mumbled under my breath. That, my friend, is a sacred and protected right.
Favorite t-shirt from last week (I had the terrible duty of spending a day acting as tour guide for a fashion model) was "Practice Safe S**, go **** yourself".
I would have made fun of her, but who was I to talk wearing my "TROJAN: Nice Package" t-shirt from s** week at school.
It's more involved than we need to get here but there are basically 4 types of reinforcement.
Court |
Ratbuell
| | Posted on Tuesday, June 26, 2007 - 04:10 pm: |
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....I want Court's life....
 |
Court
| | Posted on Tuesday, June 26, 2007 - 04:49 pm: |
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Nahhhhhh. . .you just want pictures!
There were 15 gals here . . . Lord knows I could have used your help!
(Message edited by court on June 26, 2007) |
Ratbuell
| | Posted on Tuesday, June 26, 2007 - 05:24 pm: |
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Sure....rub it in!! &^#$&^%^%$...... I could pick on you for forgetting about me, but a) don't want to do it in a public forum, and b)...you certainly have the right excuse! |
Ratbuell
| | Posted on Tuesday, June 26, 2007 - 05:59 pm: |
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Cucmd1
| | Posted on Wednesday, June 27, 2007 - 10:43 pm: |
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I just purchased my 03 XB9S used from Andrae's HD in Urbana IL, and all of their sales staff kept talking about how much they all had enjoyed riding it and what a great bike it was. Even though they don't sell Buell's, they said they had 2 Buell trained repair tech's and could do my service for me. There was no "HD snobbery" towards Buell's at this dealer. They've been great to work with so far. I just wish there was a Buell dealer closer than 1.5 hours anyway I drive. |
Ulywife
| | Posted on Thursday, June 28, 2007 - 01:17 am: |
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I know there's a list on the badweb somewhere
Rate your dealer thread is in Knowledge Vault.
We're also working on a listing of all Buell dealers in the US and Canada. |
Jasonk
| | Posted on Saturday, June 30, 2007 - 10:07 pm: |
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...could someone please 'splain to me why a dealer would not stock a valve stem for an '01 tuber? Honest to God, I had a service counter person tell me the valve was a Buell specific part number, they did not have any in stock, and in fact had not sold any in over a year. When I asked 'do you not replace the valve stem when you mount new rubber? (which is where my current problem originated anyway, at a different dealer) The answer I got was, 'we only replace valve stems upon customer request'. Not only did they not have the stem, they didn't even have a tire on hand (not that I needed one). This is the level of service I see from a sponsor? I am definitely going to just start doing all of my own wrenching, and just order spares of everything wearable... |
Smokescreen
| | Posted on Sunday, July 01, 2007 - 02:01 pm: |
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Jason,
Even an 2001 tuber isn't a current production bike. I assume that not many other tubers ever visit your dealer either. That is why they won't carry any inventory. You have to have a demand to keep a supply. If you want them to stock more parts for your X1, guess what you should do instead of griping? Buy more parts! Some people you just can't reach. I guess you think every H-D dealer should carry every spare parts for every model Buell as well? Do you understand how business works? Would you stake your own money in parts you weren't sure would sell? You gotta see things for the other side sometimes.
Smokescreen |
Court
| | Posted on Sunday, July 01, 2007 - 06:38 pm: |
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I'd not expect a dealer to stock non-current production.
The good news is that the stuff is quickly available from Buell.
We need to FIRST get them stocking bearings, belts and stuff for the current models.
Court |
Jasonk
| | Posted on Sunday, July 01, 2007 - 07:17 pm: |
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Smoke, I do not think every HD dealer should carry Buell parts. I do think, however, that a dealer that supposedly is Buell friendly (as I stated, is a sponsor here on Badweb) should carry commonly used components, period. And please, don't tell me a valve stem is not commonly used. As far as not understanding how business works, I have personally spent in excess of $15K at that dealership, do not presume to tell me to spend more.
Court, available quickly from Buell is NOT going to happen, especially here in Wisconsin. I have had multiple parts guys, from different dealers tell me the exact same thing, to paraphrase:
'The East and West coast dealers were whining and complaining to HD corporate about the fact that Midwest dealers in general and Milwaukee dealers specifically were able to get parts next day. This led HD Corporate to come up with the bright solution of 'holding' any orders from midwest dealers for three days, so everyone gets to wait the same amount of time.'
I just think it is absolutely asinine that a Buell rider (regardless of year/make) cannot walk into a Buell dealership, and have the most simple procedure done, without having to wait for a goddamned $3.00 part!
On a positive note, the next Buell dealer I stopped at, had the part, and had me repaired as soon as the tire guy was available, TYVM. |
Cityxslicker
| | Posted on Monday, July 02, 2007 - 02:51 am: |
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Thinking I need to move to the midwest to get factory support to the dealer level, though it would be better ride my bike there, I am preparing to put it in the back of my truck and drive it back to the factory. 32 days and counting. I dont know how long Buell tech school is, but I had better have my bike back before the riding season is over  Otherwise I guess I will quit sales and go into repair. Apparently MY bike is a part time job for a full time tech. |
Court
| | Posted on Monday, July 02, 2007 - 06:40 am: |
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Jason posted:
quote:Court, available quickly from Buell is NOT going to happen, especially here in Wisconsin. I have had multiple parts guys, from different dealers tell me the exact same thing, to paraphrase:
'The East and West coast dealers were whining and complaining to HD corporate about the fact that Midwest dealers in general and Milwaukee dealers specifically were able to get parts next day. This led HD Corporate to come up with the bright solution of 'holding' any orders from midwest dealers for three days, so everyone gets to wait the same amount of time.'
Which I found alarming and had never heard of. With no disrespect to Jason (I believe he was actually told that) it sounds like a line of hogwash.
But I wanted to check so I asked. The good news is the Buell parts and accessories folks start very early in the morning. Here's the reply:
quote:I have never heard of such a thing.
We don't do it in East Troy.
We ship as quickly as we can and send it via UPS.
There is no order holding on our part and I don't think F-AVL (Franklin Distribution Center) would do this either.
Jason:
If you would like to e-mail me the names of the dealers who told you about this policy, I'd be happy to put them in touch with the Harley-Davidson Vice President of Parts and Accessories. My bet is, since his bonus is based on performance, he'd love to talk to these folks.
For the record: Buell's goal is to ship ALL parts within 24 hours of order receipt. PERIOD.
Yes, there are times when that doesn't happen. They are rare.
Court |
Wieners1
| | Posted on Thursday, July 05, 2007 - 07:32 pm: |
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i wish i could say all of my hd dealer experiences were posative,when i was ready to order my 07 xb12scg in black i went into bergen county harley davidson buel in rochelle pk nj.they did not have what i wanted but they would order it,so i placed my order and waited.it was suggested that i try other dealers so my father and i went to kosco in butler nj where he was willing to sell my old man a sportie but when he heard what i wanted he didnt even check inventory he just said it would have to be special orderd and walked away ,so we left.next a co worker suggested danberry hdb i called and they told me they have what im looking for,i said an 07 no an 06 but they are identicle i was told.so i drove 50 miles to find out that the 06 has gold rims and decals not the same.i thanked him and he wanted to know what will it take to put me on this bike,they would put on the rims i want but then i would end up paying the same as an 07.so just wasted time i left.bchdb called me to tell me my delivery date and i waited.bchdb sales is very nice but im afraid to let the service department touch my bike the advisors seem to know well lets just say not much.it took 6 weeks to order it and the service department had it for 6 weeks,to try to fix it instead they scrached my front rim,dented my muffler ,and lost my timing cover.they ordered the cover,and when installing the new cover damaged it then pushed it out like nothing was wrong.the tech told the manager the rivit gun slipped so im waiting for a new cover,the manager said the other damage he had no way to know how it got damaged,i know i think it was a careless clueless tech.after all is said and done my old man does not want a hd because of what ive been through,and my bike is damaged with all the original concerns that they had it for 6 weeks
steve w |
Oldnslow
| | Posted on Sunday, July 08, 2007 - 12:37 pm: |
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Weiners1, you should go to Liberty in Rahway. I see you're in Ringwood, I'm in Pequannock. I'd sooner drive to Rahway than bring my bike to Kosco H-D which is about 2 minutes from my house. It's a bit of a ride, but definitely worth it.
(Message edited by oldnslow on July 08, 2007) |
Court
| | Posted on Sunday, July 08, 2007 - 12:45 pm: |
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I was kinda thinking the same thing.
I know nothing about the dealers he is dealing with. But some of the stuff just doesn't seem to add up. I have no data to make a "right or wrong" call on either the part of the owner or the dealer.
I'd bet on the staff of Liberty to have that bike straightened out in no time.
Just a thought.
Court |
Wieners1
| | Posted on Monday, July 09, 2007 - 09:47 pm: |
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i am going try to have my bike bought back and if i ever buy another bike trust me i will never let a dealer f-it
up again.i have been a volvo technician for over 20 years
i bought my first bike 27 years ago(brought it home in a wheel baroug took 3 trips) i have a pretty good grasp on most things mechanical and electronic.i deal with customers who have had their cars mis-diagnosed
and f-up and i can always repair the problem and explane to the customer that if they have an issue or a question to see me.i will take the time to explane systems or functions so the customer understands and if need be make their own educated decisons.i never bs some one with less knowledge than me nor will i make up stories.i have been fed bs from the dealer and from hd shame on them.
i enjoy this forum and i like courts words of wisdom and i would like very much to be a happy buel owner
by the way court i took some of your advice and was kind to the all of the personell at bchdb thanking them for their persiverence trying to fix my bike,eventhough it was not fixed and is now damaged.
wednesday i have an appointment with dano a buel field tech to check my bike and discuss my concerns.
steve w |
Court
| | Posted on Monday, July 09, 2007 - 10:16 pm: |
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Steve:
I'll be eager to hear your experience with Dano. Do you happen to know his last name or where he is coming from?
I know several of the Field Service Engineers. They are uniformly sharp and well trained. Buells, to your benefit, are fairly simple and damn few exhibit the problems you've described. I'm betting he'll have you fixed up in no time.
Keep us posted,
Court |
Wieners1
| | Posted on Monday, July 09, 2007 - 10:39 pm: |
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court
i hope so, i will find out his last name and i love having in depth conversations with others that have a good under standing of things mechanical .by the way when i start my bike cold it shakes and surges and will stall,oh yea when its runs for 1 min the pipes turn red.
and yes these bikes are actually quite simple compared to a car with multiple networked systems |
Naustin
| | Posted on Tuesday, July 10, 2007 - 10:54 am: |
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Wieners - if you could have seen the factory and listened to Erik Buell speak at Homecoming this past weekend, you'd know how committed Buell is to its customers and how capable they are of making this right for you.
Hang in there, I'm sorry that this has been a less than perfect experience for you. Now that you have a Field Service Engineer involved, I'm betting everything will be taken care of like magic.
Every single bike is dynotested before leaving the factory. They can trace your bike all the way back to that final dyno test, as well as the engine all the way back to when it was first fired up and tested prior to having a bike built around it.
They'll find the problem, and they'll make it right. Keep us posted.
Nick |
Adrian_8
| | Posted on Wednesday, July 11, 2007 - 05:39 pm: |
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My experiences with Harley Dealers, ones that sell Buells and ones that do not, has been outstanding...I know this is not the popular view...but it think some of the problems are brought on by peoples' attitudes and they get off on the wrong foot to begin with, then things really go sour..There are always bad apples in every business. I have been stranded twice on the road and Harley dealers did their best and get be going like I owned the place..MY experiences. |
Odinbueller
| | Posted on Wednesday, July 11, 2007 - 07:43 pm: |
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Hey Steve!
ChelleM brought your case to my attention, and I'm also eager to see how everything is going with your Buell. As just about everyone on the BadWeb knows, I am an advocate of letting the servicing dealer make the situation right. I know that our service department is trying to get our customers in and out with a minimum of fuss; this may be the case with Bergen. I've gone to school with a few of their techs, and they are absolutely capable of fixing your beloved ride.
I also always extend an invitation to all Buell owners to at least swing by our shop. Even if it's just to buy one of our Race Team T-Shirts (shameless plug, but racin' is expensive!).
Regardless, please keep us posted and feel free to PM me if you need anything. I'll get back to ya as soon as possible.
Chris |
Wieners1
| | Posted on Wednesday, July 11, 2007 - 08:02 pm: |
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court
i arrived at 7:40 for an 8:00 appointment dano showed up
at 8:30 and he is harley field service engineer and has little buel experience.sorry i forgot his last name .so we dissused my issues and he said he wanted to put the flight recorder on my bike and we would ride around at this point it was 9:00 and i needed to get to work so i discussed my options with him .they had my bike for 6 weeks and already made flight recordings that got sent to buell.i told him that i did not want the bike anymore so we discussed my options they would get me the same bike possibly an 08 but im leaning toward getty my money back .i will weigh my options
steve w |
Wieners1
| | Posted on Thursday, July 12, 2007 - 11:20 pm: |
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thanks chris i will le you know,sorry but i missed your post my 8 year old triplets were fighting over a video game when i wrote last time so i was distracted
steve w |
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