| Author |
Message |
    
Nobuell
| | Posted on Sunday, November 23, 2008 - 04:55 pm: | 
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Don't get me wrong regarding my concern regarding the time it has taken to resolve the issues on my June 08 XT
I understand there can be mechanical issues with any machine. I guess my impatience is a result of the nonchalant attitude of the service group. The little information I have is because of my calls to the shop. I have yet to receive one call from the shop to provide status.
A call from the service department just letting me know what's going on would go along way.
I only start getting concerned when we have a 45 deg sunny day here and cannot ride. Here in the Chicago area one must jump on somewhat warm sunny days this time of year.
Come to think of it, the last time it was in the shop I lost three weekends of 70 deg weather at the end of September and had to cancel two trips my wife and I had planed.
Rant over! |
Bartimus
| | Posted on Sunday, November 30, 2008 - 11:58 pm: |
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Mine is a Blue one, LOL. No wonder I'm having so many problems!
I'm fixing to drop off the bike again tomorrow. It's having 3 issues now, 2 of them it's had since I bought it...
1) surging and missing at all RPM's (it is considerably better than it was when I first got the bike, but it's still not good enough to justify the price I paid for the bike!)
2) Hard shifting, banging sound in transmission, and hard to find neutral. (The shop replaced everything in the primary last time in, and it still shifts hard, but now, not only is it easy to find neutral, I can find a neutral between all gears!)
3)excessive vibrations. (it's starting to feel like it has a bad isolator or something)
So...
I'm assuming the bike will once again be in the shop for an extended amount of time. I probably won't see it until 2009 now.
But, in the meantime, I'll ride the S2's, and my Harley, and dream of that fun little city-x I used to ride, before I got stupid and traded it in for this Uly.
Rant over
Merry Christmas!!! |
Natexlh1000
| | Posted on Monday, December 01, 2008 - 02:00 pm: |
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That hard shifting thing was on mine until I took in some of the clutch cable slack.
Also, I adjusted the primary chain a bit at 10,000 and it shifts quite nicely now. |
Bartimus
| | Posted on Monday, December 01, 2008 - 09:25 pm: |
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Yea, I've already tried that, it helped slightly... |
Nobuell
| | Posted on Tuesday, December 16, 2008 - 09:02 am: |
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Well it has been 1 1/2 months since I dropped my bike off at the dealer. Aside from the one time I called a month ago, I have never received a call or email to let me know what is going on. They did however say they would call when ready (don't call us we'll call you). It seems that I must take the initiative to make the dealer contacts to get the status. I have avoided calling just to see how long it would take. Even though it is winter here in Chicago area, I am starting to get tire of waiting.
The up side is I am getting free storage for the winter. I hope they put gas stabilizer in the machine. I believe bad gas would really confuse them.
This is not very impressive. I have had the machine for less than 5 months but it has been at the dealer for over 2 of them.
Should I ask to get the warranty extended to cover the excessive down time? |
Natexlh1000
| | Posted on Tuesday, December 16, 2008 - 01:03 pm: |
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That does suck bad but if you are deliberately not calling them, that's pretty stupid too.
They will simply think you don't care.
Stop playing passive-aggressive games if you want to be treated like an adult.
You should have been calling them daily for status updates from the beginning.
The customer is always right unless he disappears from reality. Then he just becomes "that guy that bought a bike once." |
Froggy
| | Posted on Tuesday, December 16, 2008 - 01:07 pm: |
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For all you know, your bike was done 6 weeks ago and they called but you didn't get the message. Now you could be stuck with 6 weeks storage fees. |
Ourdee
| | Posted on Tuesday, December 16, 2008 - 05:51 pm: |
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ARH, 6 weeks storage fees, better be some stabil on the bill. I echo the above, and add, I want to know what the dealer says because of your calling every day to ask," Hey, hows my bike coming along". Squeeky wheel gets the oil. Just don't go off on them. Act like "Oh, did I call yesterday, I'm sorry, How did you say my bike is coming along? Hmm, How is it now?" |
Nobuell
| | Posted on Wednesday, December 17, 2008 - 12:47 am: |
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They have my home, cell, work numbers as well as my email address. They have not tried to contact me.
I am very busy with work and have been out of town and country a lot during the past month. I should not have to badger them and waste my time. They are supposed to be a business and they should operate accordingly. My company would be out of business if we operated that way.
Quit frankly, I do not need them. They need my business, especially during the current economy. I am in the Chicago area and have many shops to choose from. If other shops operate the same, I will sell the bike and buy something from a dealer that appreciates my business. This is a warranty issue on a new bike and it should be resolved. End of case. Any thing less is unacceptable. |
Ourdee
| | Posted on Wednesday, December 17, 2008 - 06:48 pm: |
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Froggy
| | Posted on Wednesday, December 17, 2008 - 07:01 pm: |
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As Court has even said, good customer service involves just as much effort from the customer as it does the dealer.
Personally I feel daily calls are excessive in most situations, kinda like watching a pot and it will never boil. But if I didn't hear anything for 3 days I would make a call, at least get to the point that the service writer will know you and can respond without having to go and check.
"Hey Frank, we are still waiting on the part X to come in, its backordered nationwide. Perhaps there is some other way we can help get you back on the road, how about half off a rental?"
About going to another brand, that won't solve anything. Anything with repairs, be it motorcycles, cars, or even electronics are the same thing. It is very possible something fell through the cracks, and your bike was done last month. Shit happens, they might have forgot to call you. |
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