| Author | Message | ||
     Fastfxrs |
I finally broke a saddle bag cover latch on my Uly. I have always been careful, especially after hearing other peoples latch failures, to never close the cover with the latch. I always push it closed with my other arm or a leg. Just got off the phone with the service dept. of my local dealer. They have been great about all my warranty issues, and I have had a lot! Service manager looked it up and states it doesn't list part as being covered under warranty. I'm sure its been discussed before, but have other people had this part covered by warranty? Thanks in advance. Tim | ||
| Ulywife |
Get in touch with Court. I think most, if not all, have been replaced by Buell P&A. | ||
| Lduly |
I have had two replaced under warranty. The first one they replaced the entire bag, the second one just the latch. | ||
| Fastfxrs |
Thanks guys, I sent a e-mail to Court. | ||
| Blake |
Please try contacting customer service before bubbling up to Court. The number is listed atop the "Links" and "For the Factory" topic pages. | ||
| Fastfxrs |
Sorry for the "bubbling", Blake. This is the first time I've contacted Court as per another member's suggestion. Court's response to my e-mail was prompt,informative and very friendly. I can say the same for Buell customer service as they worked with me on another issue. I'm trying to make BadWeb a required tool for my local dealership, but I guess they have other things to do ( unlike me. Its getting damn cold here in Mn. I'm posting too much. I did manage to ride with some Patriot Guard members in our Veteran's Day Parade yesterday though). Enough rambling. Later, Tim | ||
| Court |
Thank you. For the benefit of those who may have similar needs in the future, I'll share the essence of my reply.
The folks at Buell are knowledgeable and passionate Buell enthusiasts. In addition, they have the benefit of tremendous resources. You dealer may only see 2 Buells a year. It's to everyone's benefit to draw from the pool of information the Buell folks have. Imagine if 3 bikes, one in Spain, one in England and one in Indiana have the same odd quirk. The best chance of your dealer hearing "ya know. . we just had a similar case" is through Buell. I've enjoyed doing this and filling in the gaps. Two weeks ago, 3 of the 8 calls I had were from Buell DEALERS! I'm working with the good folks at Buell to put me out of business. Frankly, recent changes and Buell, and some of the ones, in the pipeline are going to make these the best times Buell owners have ever had. I was pleased to help and eagerly look forward to the day I never hear the words "I've been calling, but no one calls me back". Court | ||
| Ulywife |
I apologize for jumping straight to Court. In the past when these threads have come up, he usually post and says "send me a PM with info". I didn't mean to take advantage or direct another BadWebber in the wrong direction. Again, my apologies to Court and Fastfxrs. | ||
| Court |
There is no need to apologize to me. One of the wonderful things that is presently happening at Buell is that I am no longer needed. I celebrate that. You'll note that the information I provided you is straight from (if it's not there, it will be in the next couple days) the Buell website. Buell Customer Service will be becoming more visible. The 2nd block of information that I sent you was a 2002 Badweb reprint of a piece I wrote a year before the M-2 Cyclone was introduced. I'd like to think it played a role in some of the wonderful changes taking place at Buell. These are wonderful times at Buell. The folks at Buell have jumped lots of hurdles and overcome many difficulties working their way to where they are now. They are not done. You're in for some treats as you'll soon see. Buell has long been committed to ensuring their relationship with their customers was the best it could be. Now, after a couple fizzled attempts to get off the pad, that commitment has teeth. Again.....you needn't apologize. I've been doing this for the better part of 20 years and I like helping Buell owners and making certain Buells commitment is visible. Stand by for some fun! Court | ||
| Fastfxrs |
Does anyone that has had their saddle bag cover latches replaced under warranty have a part number available? I talked to the service dept. manager again and asked if he would mind calling customer support to see about my latch being covered. He stated " how much is the part... if its a $5.oo part I'll buy it for you...Its not worth the paperwork for that." I guess he was too busy to ask the parts dept. for a price and I havent had time to call this week. I plan on talking to the owner this weekend, but in the mean time if anyone has a part number and/or price, i'd appreciate it. Tim | ||
| Ulywife |
Our paperwork doesn't have a part number. However, the cost of the latch from Eurotech is $31.50. They may change their mind and decide to do the paperwork. Be sure they get your key code so you can keep one key for all bags. Did you get my PM? | ||
| Fastfxrs |
Thanks Ulywife, i'll talk to the dealer again. I did get your PM and thought I answered it. I just re-replied to your PM now. Thanks again for all your help. Its getting near the end of riding season in northern Mn. but I still miss my bags. Tim | ||
| Ulywife |
Understandable - Carlos is getting ready to ride out the the NC mountains in the AM. We've got to pack his bags tonight. Hope you get some answers soon. | ||
| Xbimmer |
My warrantied latches I believe came without the locks, in any case it takes less than two minutes each to replace the locks. I dropped off both of my broken latches to the dealer asking that they call me when they were ready to install the new ones as per the warranty procedure... several days later I dropped in and found they hadn't even taken the 5 minutes to swap the locks. The svc mgr found the time to get it done when he saw me. They actually then handed me the new ones and asked me whether I was "comfortable" with installing them myself, which took me all of five minutes. These are the same low-quality latches as the originals. I can't believe Hepco Becker isn't being deluged with complaints since the Journey cases are a universal design used by many other bikes worldwide. Still waiting for a quality replacement latch. |
