| Author |
Message |
    
Newfie_buell
| | Posted on Tuesday, January 17, 2006 - 07:27 am: | 
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Mine failed at 45,000km |
Cataract2
| | Posted on Tuesday, January 17, 2006 - 10:39 am: |
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Looks like it rubbed the wire on that one Newfie. |
Electraglider_1997
| | Posted on Tuesday, January 17, 2006 - 10:44 am: |
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Tell me if I'm wrong but wouldn't the preventative fix for that be removing the metal plate that apparently is just for holding the incoming and outgoing wires in place. Then put more insulated protection around the cables and then reinstall the plate after bending in some clearance for the added insulation. This would eliminate the plate from vibrating through and shorting out the hot cable. |
Newfie_buell
| | Posted on Tuesday, January 17, 2006 - 10:08 pm: |
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I bent the plate where the wire was near the edge, then polished it smooth. |
Uselyssxb12x
| | Posted on Thursday, January 19, 2006 - 03:47 pm: |
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Went by the dealership today...
They got the voltage regulator in and installed, checked everything out and was ok. Went to install bulbs and the bulbs they ordered in with the voltage regulator (they do not keep H7 bulbs in stock..."sir, if more people rode Buells, maybe we would keep some parts in stock for them"...quote from service guy) were broken, ordered more.
If they had called me to tell me this, I would have picked the damn bulbs up myself just to get my bike back. As it is, I have to go back to work this weekend so I will have to check on it next week, I say "I will have to check" because they still have'nt called me yet to tell me anything!
Might be time to call Buell Customer Service? |
Tel
| | Posted on Thursday, January 19, 2006 - 04:57 pm: |
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That sort of customer service can only be described as pathetic. I'd definitely be travelling the extra 2 hours.
I would also be concerned about the expertise (lol) of the workshop. |
Chadhargis
| | Posted on Thursday, January 19, 2006 - 06:00 pm: |
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I'd have gone to the auto parts store, bought bulbs, and come back to the dealership with them. Silly that they have to order bulbs. They seems like standard old bulbs to me. |
Opto
| | Posted on Friday, January 20, 2006 - 05:08 am: |
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Chad,
That's exactly what Uselyssxb12x would have done if they'd simply called him. Why didn't the dealer send an apprentice out to get the bulbs? Because they don't care. |
Chadhargis
| | Posted on Friday, January 20, 2006 - 10:52 am: |
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That's a real shame.
I seldom ever take my bikes to the shop, so I guess I don't realize how bad it can be. I simply don't trust anyone working on my bike. It's my life, and I want to make sure it's done right and by the book.
A friend of mine had a bad crash because the dealer overtorqued the rear sprocket bolts on his Ducati and it cracked the wheel which later shattered. That's scary!
As much as I love my Ulysses, I crenge at the thought of having to take it to either of the shops near me becuase of the horror stories I've heard about how badly Buell owners are treated.
I know there are some good shops out there, Dave's being one of them (BTW...I got my parts. Thanks Dave!!), but it's hard to determine the good from the bad unless you've got some experience with a particular shop. And I'm sure some people have bad experiences at good shops and vice versa. |
Davegess
| | Posted on Friday, January 20, 2006 - 04:01 pm: |
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Please document this, dates, what you did what they did, etc. Send it to To Buell customer service. Do the Court thing, be polite and very detailed.
Buell wants to know these things, they have a very big hammer and are not afraid to use it.
(Message edited by davegess on January 20, 2006) |
Uselyssxb12x
| | Posted on Friday, January 20, 2006 - 09:00 pm: |
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Chad...
I do all my own work also, but this is a warranty related issue. This is also the first m/c I have ever had that needed to have anything done under warranty.
Davegess...
I do not know what the "Court thing is". I have been polite, I generally do not lose my cool over these type of things (much to my wife's dismay)...but my fuse is getting shorter. |
Crusty
| | Posted on Saturday, January 21, 2006 - 04:55 am: |
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Call Customer Service. That dealership is incompetent. |
Uselyssxb12x
| | Posted on Monday, January 23, 2006 - 01:06 pm: |
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Back to the shop today to check on my Uly...still no bulb...I came prepared, brought my own bulb and gave it to the service writer for them to install...I WANT MY BIKE BACK!
They said they would call when they finished with it...uhhh, right. |
Uselyssxb12x
| | Posted on Wednesday, January 25, 2006 - 04:35 pm: |
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Uly OUT of the shop!
They finally got around to replacing the headlight bulb late yesterday (my bulb...the one they ordered to replace the others that they ordered still had'nt come in).
They could'nt let me have a copy of the paperwork until they get the bulbs in because they are charged to this bike.(accounting thing)
I will pick up the paperwork in a couple of days when I am off again. Need to get the names of service writer, tech, service manager. I am not sure if I will call Buell customer service or not...What does everybody here think I should do? |
Electraglider_1997
| | Posted on Wednesday, January 25, 2006 - 04:51 pm: |
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Ride your ULY and start fixing your own bike. |
Daves
| | Posted on Wednesday, January 25, 2006 - 05:02 pm: |
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How far are you from Austin? |
Smcnamara
| | Posted on Wednesday, January 25, 2006 - 05:16 pm: |
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Uselyss-
PLEASE contact Buell and describe your support experience to them. You don't need to scream and yell, but simply and clearly explain exactly what happened, and that you honestly expected more competent service than you recieved. Even better than a phone call, write a letter to Buell, and CC HD corporate and the dealership. That way you've created a paper trail that can be referenced the next time someone has a similar issue.
From your description, I would think even big daddy HD would be embarassed by how things went.
By communicating the poor experience back to Buell, you have the opportunity to play an active roll in driving the company forward, and creating a benefit for all your fellow 3%ers (which could eventually make us 5%ers +!) |
Uselyssxb12x
| | Posted on Wednesday, January 25, 2006 - 05:57 pm: |
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Eglider97...
This was a warranty issue...I should'nt have to fix it myself...I do work on all my own bikes for the routine stuff.
Daves...
About 3.5hrs
Smacnamara...
This is what I had in mind...(what you said above) |
Crusty
| | Posted on Wednesday, January 25, 2006 - 06:28 pm: |
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I just want to echo what S mcnamara said. A letter can work wonders (I know from experience). Buell and H-D can't fix a problem that they don't know about. Put it in writing, and you'll be helping Buell as well as other future customers. Such a basic and easily diagnosed problem should have been attended to and repaired in hours, not weeks. If you let it slide, some poor sucker may get stuck even longer without his bike. |
Uselyssxb12x
| | Posted on Saturday, January 28, 2006 - 07:45 pm: |
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OK...letter will go out Monday to Buell Customer Service as per the owner's manual. Never had to or felt compelled to do this before, have mixed feelings, I am not a complainer.
I did'nt rant and rave, just let Buell know what happened (timeline, etc.)
I doubt anything comes from it, but hope it helps the dealership, customers, and Buell. |
Javadog
| | Posted on Saturday, January 28, 2006 - 09:24 pm: |
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When my girlfriend takes her BMW to the shop she is treated like visiting royalty. They give her a loaner bike to ride and call her on the cell when hers is done with service. When I go to a HD dealership and they find out I have a Buell the treatment I get is pathetic, disgraceful and unacceptable. Buell would be better off moving into the Toyota dealership network than stay where they are. |
Electraglider_1997
| | Posted on Monday, January 30, 2006 - 11:13 am: |
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Javadog,
And I'll wager they bill as if she is from royalty. |
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